I must warn anyone thinking of using this company.
I leased a vehicle from NOVUNA VEHICLE SOLUTIONS.
It seemed ok, car turned up dirty, I signed for it and left it at that.
What I didn’t do is take photos of the whole car, fast forward to 4 years later.
The car was going back, well under the allocated mileage . The inspection that took place was one a forensic scientist would be put to shame for. Two inspections, the first, well a jobsworth decided one of my tyres was bald in the inside!. This guy has already admitted he couldn’t take the car that day, it was an excuse to abandon the car.
Being naive I allowed it, the next person came out for another 90 minute inspection, now I had a huge amount of charges against me, the car showed a couple of scratches, but after 4 years most cars would.
I was so angry I contacted the ombudsman, they were utterly useless , didn’t ask me for any information ! I was then cheated an extra call out, an extra tyre and a tyre pressure machine that wasn’t in the car!
The charges I hear you ask
£779.42!
I am a retired man on disability !
These people are complete cowboys. I have paid the most of these charges which I used my winter payment money on.
I please urge you to stay well clear of these con men .
£179 for a tyre I had just replaced !
Utterly incomprehensible, I would also add the ombudsman was a complete failure ,
DO NOT LEASE FROM THIS COMPANY