Extremely unreliable platform. Their customer service is useless, the first response to a complaint is that they have nothing to do with any of it and it is all sellers who are responsible. They won't even try to reassure you they will look into it. They just reply this is not their problem basically. Sellers mark the items fulfilled and dispatched and at this point you can no longer claim a refund. There is no way to know if the items were sent to you, the sellers are just unresponsive. Customer service wash their hands off and blame it on sellers. Sellers are nowhere to find. Money lost.
Horrible experience, wouldn't recommend it to anyone.