Hi Alanna, thank you for your review.

We sincerely apologize for the dissatisfaction you experienced with our products and return policy. Your feedback is valuable, and we take it seriously.

Regarding the return policy, we regret any inconvenience you've faced. Our returns policy is available to view on the Returns Info page of our website and can be accessed to help aid any decision making prior to purchase. We do continually review our policies so your feedback will be taken into account going forward.

Thank you again for bringing this to our attention - customer satisfaction is our top priority, and we genuinely appreciate your feedback as it guides us in making necessary improvements. We hope to have the opportunity to make things right and regain your trust in the future.

Kind regards.