Hi Active User, I’m truly sorry to read that you have not received your parcel, in this case, the best option will be to initiate an investigation so it can be located. You’ll be able to start this process with the following link: https://www.ups.com/gb/en/help-center/claims-support.page. Alternatively, you may contact your sender, so they can initiate this process on your behalf. Please be aware that, since they created the label, all the updates and resolutions will be sent to them. Let us know if you need further support. - Fernando