I am utterly disappointed with the service provided by Laurie-ann, the estate agent. I had booked a viewing for a house through James Anderson Barnes and was initially quite excited about the prospect. However, my experience quickly turned sour.

During the viewing, I found a house that I really liked and decided to make an offer. Laurie-ann assured me that she would send me an email to discuss the offer with the landlord and proceed with the necessary steps. Sadly, that was the last I heard from her.

I patiently waited for her email, hoping to move forward with the rental process. Days went by, and I received no communication from her. In a bid to follow up, I sent her an email inquiring about the progress of my offer. Unfortunately, yet unsurprisingly, my efforts were met with silence.

I find it utterly unprofessional and disrespectful to leave a potential tenant hanging in such a manner. The lack of communication and disregard for my time and interest in the property are highly concerning. I expected a certain level of service and professionalism from an estate agent, and Laurie-ann fell incredibly short of those expectations.

My experience with Laurie-ann has left me feeling frustrated and disheartened. I would strongly caution anyone considering working with her or her agency to reconsider. A simple acknowledgment or a timely response to my emails could have made a significant difference in my perception of her services. It is with regret that I have to leave a one-star review for this lackluster experience.