Terrible
Waiting for the cheque to arrive, it's been almost three months now, I keep getting text messages that the cheques has been sent, but according to them, there are "Royal Mail strikes" - not true, as we have been getting our mail without any interruptions.
What is the point of raising a claim if it can't be paid out properly? Surely, this i snot the first time they have to pay someone, why is it so difficult to process a simple transaction? Also, who still deals in cheques? Online banking has been invented, right?
Reply from Petplan
Hi,
We're sorry to hear that your claim payment has not arrived in the post. 3 months is well outside our usual timescales.
If you would like us to investigate this case further, please email social@petplan.co.uk with your full name, first line of address, postcode, your date of birth and the pet’s name. Once you’ve provided those details, we can look into this matter.
Many thanks,
Peter – The Petplan Team