Addison Lee used to be a safe bet in a marketplace full of unreliable firms. Well, never again. No driver showed, leaving a passanger stranded during a rail strike.

Fortunately, the ridiculously priced fare was refunded immediately.

Update in response to Addison Lee's reply:

Thanks for taking the time to reply. Not sure how e-mailing will help anybody. I spoke to your surly customer support over the phone when no car arrived at the time it was booked for. With absolutely no thanks to you, the passenger eventually got to their destination.