Terrible
We went to enquire about properties to rent last Saturday at the Putney branch( south west London) and spent quite some time with what seemed to be a very inexpert agent who showed us few property from their database:we chose three that looked promising, we then agreed with another agent Miles Morgan who looked like the one in charge that told us he would call us the next Monday to agree on a day, possibly a Saturday to go and see them.
Monday they did not call, so I did, asking to talk to him directly and what happened, instead of arranging the date, he started asking me questions from the beginning, like he never saw us, how many people, how many rooms etc. and said that the properties we asked for wouldn't be suitable for us and the landlords would not agree, then he ended showing another awful property ,which we already said not to before and disappointed by this I finished the call.
I believe this to be a standoffish behaviour, unprofessional and condescending.They should not treat people like they are stupid, it's disgusting and disrespectful.
Reply from James Anderson Estate Agents
Dear Patrizia,
Firstly, I apologise that you feel mislead and have been left frustrated following your visit to the branch on Saturday. The lady that you initially sat down with on Saturday is a new member of the team and is still learning the ropes, so may not have ascertained all of the necessary details from you before suggesting some potential properties for you to view. Following Miles’s conversation with you on Monday to try and fully understand further your search requirements, our understanding is that there are three of you looking to move in together (two cousins plus a friend). Unfortunately, in the current market it is unlikely that a Landlord will accept three people in a two bedroom property, which I think is what Miles was trying to convey to you.
I’m sorry if he came across in any way rude or patronising but I assure you this was not his intention. He always prides himself on excellent customer service and receives great feedback from both Landlords and Tenants. He has asked me to pass on his apologies.
We would love the opportunity to try and find you a nice three bedroom property but will respect your wishes if you would prefer not to deal with James Anderson moving forward.
It would be good to speak with you, I have called and left a voicemail. Feel free to contact me on 0208 394 5385.
Kind Regards,
Leigh Pay (Putney Lettings Manager)