Disappointed customers services…
Have used this supplier for a few years with good service.
But not sure what's happened.
My last order was incorrect and had no detailed paperwork in the box ( like normal supplies) So only contact was via email to "customers services" who gave a automated ticket number. That's the last I heard. So after 5 days I tried again, another automated ticket number. Still waiting. No looking at a different supplier
Reply from Pure Optical
Hi,
We apologise greatly for the lack of communication.
We've re-structured the business and supply chain and had huge issues which we understand, isn't your fault.
We've been around for 7 years and we'd never scam any customers or leave a customer without their money back.
We're processing customers refunds within the next 48 hours if your order hasn't left us.
Any questions please email us direct cs@pureoptical.co.uk
Thanks
Pure