Disappointed with service
1st box fantastic
2nd box food was not packed properly meet was not chilled and it was left in sun . I made complaint and was offered £12 off but I had no meet to make my meals and would cost me more to replace. I was offered a full refund . I accepted and have email confirming such but got just £12 not full as promised.
So now I'm not ordering again
Reply from Gousto
Hi MB, thanks for taking the time to leave us a review.
I'm sorry to hear about the issues you've faced with your 2nd box and that you've not received the refund you were promised and expecting. I'd like to look into this further for you so could I ask you to please click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #5558888 and my name, you’ll come through to me.
Best wishes, Jada - The Gousto Team