Can't believe I fell for it! I was waiting to get picked up for over 30 mins and in a hurry. No way to contact the driver, no messages or anything. Had to phone the website on an expensive international number. They said driver would arrive in less than 5 mins. Obviously did not come and couldn't wait any longer. 40 mins later someone calls claiming to be a taxi driver, by which time I was long gone. What a waste of £86. Please refund for non-provision of services!

*** Update ***
Have been promised a full refund. The agents were quick to reply by e-mail and courteous. The customer experience of using the sevice while waiting for the taxi could do with some updating - having to phone a costly international number and be held in a queue to find out the whereabouts of a local taxi is just bizarre! Will not be using again.