Every interaction with this company has caused issues for us and other people we've spoken to.

For me, to start with I paid for flooring to be reserved and delivered. On day of delivery, nothing arrived, when i called, I was told it was not going to be delivered as our order was sold to someone else and there was no more stock.

I had to then go and find something different from the store instead.

When i found something i liked, the sales person and I called head office about any possible stock issues in light of the last issue, we were assured there would be none.

So we odred the flooring using the measurements we provided and the 10% extra as recommended in store.

Apparently it turns out when laying herringbone you need 20% extra. I promptly ordered more and was told it would be on its way. We carried on laying the flooring (glued to underfloor heating) and fitted the new kitchen on top.

The extra flooring arrived but was a different colour, depth, width and length to the original!

When I complained to the store they told me they had changed supplier and couldn't get me the original flooring!

We have 84sqm of flooring laid with about 8sqm missing. How are we supposed to finish that off now?!? If we pull up the flooring we will damage the underfloor heating and have to break apart the brand new fitted kitchen. Who would pay to repair that?!?

Flooring Superstore have basically said it's not their issue, they cant help and we should try their competitors to see if they have anything similar, and wished us the best of luck getting our floor finished!!!

They took no responsibility for their poor advice or for their lies when ordering!!! Nor did they offer us any compensation to help us fix the issue and find a replacement.

Also, all of the other 'brands' they have logos for in store are all owned by the same people by don't actually have registered running businesses behind them. They're just there I assume to make the company look bigger than it is.

Unreal and awful store!