I've had 3* rescue insurance with Start for several years without claiming. However, I needed them on two occasions within a month last year. The first breakdown occurred just half a mile from home, and the second was when the car wouldn't start on the driveway. On the first occasion (early Sunday morning) someone came out within 90 minutes and towed me back home. On the second occasion, the rescue van was with me in about 30 minutes and got the car started again. The experience was trouble free - easy to get through on the telephone, and no quibbles. Very good value - especially when you need them! The whole family uses Start Rescue now - cheaper than the policies bundled with car insurance, and much cheaper than the AA or RAC.