overcharged us by over 1000 units
overcharged us by over 1000 units, called up with proof of readings and they only amended the gas and not the electric readings. useless. you would hope that a company that has been around as long as they have they would be more efficient.
Reply from British Gas
Hi Rob, thank you for taking the time to leave a review, this is really disappointing to read, I'm sorry to hear that we've only amended the gas reading.
There's not enough info on here for me to look into this & see what's happening. I'd appreciate it, if you can get in touch with our Social Media Team. Send a DM to @britishgashelp on Twitter or a PM on Facebook using https://m.me/britishgas & include #Trustpilot, include your full name, address & DoB. Either myself or one of my colleagues will get back to you.
If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Fiona