The perfume I received had damaged transparant foil packaging. Normally I wouldn’t mind, but it was purchased for a gift, so I wanted to return it and get one in nice condition. Contacted customer service, they asked for pictures, which is fair! I sent everything and received feedback that I now have to investigation (myself) with postal service and sent them case feedback… only after that they start internal investigation and let me know the outcome….
Is this a joke ? They are sending me ripped packaging (which what I suspect was already opened or returned before) and I am the one who have to deal with the post ?!? They are the ones arranged delivery , chose postal service and therefore appears as sender..so they have to deal with DHL!
Outrageous… what a joke of a company …, never again!!!