Refusal to refund for cancelled flight
I purchased a return ticket London to Mombasa on 1st October 2021. I have used Expedia before so felt comfortable doing this. Then due to Covid my return flight in June 2021 was rescheduled twice and the third time I was offered cancellation & a refund. I said I’d take the refund. After several months of trying I still don’t have my refund. Expedia say Kenya Airways have paid the £210.30 but Kenya Airways say it is up to Expedia to refund me as I bought my ticket through them. I’ve told them both that the credit card I used to buy the ticket has expired & they cannot refund to it anyway & to please refund to my bank account. Expedia continue to say I have to contact KQ for the refund. I am getting nowhere and am now trying via Resolver to resolve this issue. I am fed up with the repetitive correspondence and no one wanting to give me a refund. I won’t be using Expedia again.