The booking system is pointless.
I booked the collection AM (between 7:00 to 12:00) that’s 5 hours bracket. The driver could not even make it.
He called me to let me know the collection would be at 11 o’clock. Didn’t make it. Then told me at 3 o’clock.
I am self employed, I needed to work that afternoon, and I wasted time and money waiting for the driver in the morning.

The payment was made on time.