When I was in Hove, Hermes delivery was awesome: friendly, efficient and helpful with an amazing customer care (linton road area to be precise!)
I moved in BN2 0YT and now Hermes is a nightmare to say the least! Delivery left at the porch, the driver did not even try to leave a note prior, the first time he tried, not the shadow of a text! I left a note in my contact for delivery but why bother reading it just in case it might help!
Their customer service is an AI which repeats "I did not quite get that, repeat please!" like an old scratch vinyl. And the cherry on the cake: their emails are systematically "donotreply" format. Why be in a business you hate so much you can't be bothered having a decent customer care service. This is like a ghost business with no one behind it.
Ever thought of converting to anything customer unrelated? Simply unbelievable and their app does not work properly on the top of that....give me any courrier BUT!