The quality of the bracelet was very good and the on-line ordering was very easy as was choosing the store to collect from. The collection itself was a different matter. I received my email to say my order was ready for collection however when I arrived the WALSALL store was closed even though there was staff in side. The attitude of the lady who FINALLY came to the door was not what I would expect from a reputable high street jewellers, trying to communicate wearing a mask and through a locked didn't help. I finally convinced her to go and look for my item and surprise surprise it was there after all. When I want any jewellery H.Samuel would be my first choice however this experience has made me feel like walking straight past next time.