If I could award virgin experience days…
If I could award virgin experience days 0 star I would. Having purchased a voucher for my husband, it was extended because of covid. On trying to activate it the merchant wasnt recognising the voucher. You cannot speak to anyone on the phone anymore at Virgin and the contact centre for Virgin is a poor joke. They dont answer emails so here I am with a nearly £200 voucher out of pocket and cannot use it. NEVER AGAIN!
Reply from Virgin Experience Days
We're very sorry to hear you have been unable to book your experience and for the disappointment caused by this. We can be contacted via email, all social media channels and live chat during our open hours.
We would be more than happy to take a look into this for you to see how we can help resolve your query! Unfortunately, we have been unable to locate your order details from the review, but we have reached out to you directly via Trustpilot to obtain further information.