Review of Zempler Bank


Rated 1 out of 5 stars

Insecure and unreliable - suitable qualities for a UK bank?

I have used this service for some years: banks are only as good as their worst moment of customer service. Today I find myself unable to pay my bills because someone has charged an article from Apple to my account which - if Cashplus had proper security as it claims - should never have been approved. Despite a much vaunted "3D secure system for verifying all purchases", it was possible for someone to block £1400 of my money without a security code and even giving the wrong postal address for the account. Cashplus, while not having released the payment to Apple, have blocked my funds from my own disposal. So I have had to borrow money to pay bills, while my funds are held without my agreement due to the flawed security operated by MasterCard/Cashplus. Completely unacceptable - except in 2021 UK.

May 7, 2021
Unprompted review

Reply from Zempler Bank

Hi David, we're sorry to hear that you've had this experience! For us to look into the issues you've raised with us, could we please ask that you respond to the Trustpilot email we've sent with your account name and post code so we can locate your account. All the best - RA