You have been warned ...
Slow service, and then the wrong size arrives. My sales invoice/receipt makes it clear that I ordered a size 10, but they sent instead a size 8, accompanied by a spurious ‘size guide’ that makes size 10 Uk equal to 42!!! After a polite but laborious returns process started with fake sizing, and then reading similar experiences here, I have given the item to a nephew instead of going through with the impossibility of returning by post to EU. Complete waste of time experienced as theft.
Reply from Hypersoft Sneakers
Hello,
We are sorry to hear that the shoes were the wrong size!
We can definitely offer you a new pair of shoes at absolutely no extra cost for you. All exchanges are free with our company. And we don't require that the customers send the ill-fitting pair of shoes back to us.
And if we don't have your preferred model available for whatever reason, I'm sure that we can still find a satisfactory alternative. Please reach out to me at lara@hypersoftsneakers.com, and I will be more than happy to help you.
I am looking forward to hearing from you!
Best,
Lara