While the customer service agent, TG1, was excellent and finally dealt with my query in a professional manner, the company as a whole do not make things easy for the customer. Sales and 'Front of House' are all well and good, but once payment is made that is another matter.
Two months after taking out the policy One Call sent me a letter stating the insurance company did not accept my NCD. Failure to forward acceptable NCD would result in a £39 Admin Fee. The bizarre aspect is that the new insurance company, Ageas, was my previous insurance company! Something One Call were unable to acknowledge. They also did not accept the renewal notice as proof of NCD. Therefore, I had to get in touch with my previous broker, Motorcycle Direct, who immediately provided me with documentary proof of NCD. (Well done to them and look forward to returning to them next year). This proof was then uploaded to the One Call agent who confirmed all was in order and no Admin fee was required.
Six weeks later, on checking my bank statement, I found that One Call had taken £39 from my account. If I had not checked I would have been unaware as I received no further communication from them.
On trying to contact One Call, the call centre phoneline informs you the call centre is closed and the email address is a 'no reply' address. Which leaves Live Chat. I then spent the best part of 2 days in front of the screen trying to get onto Live Chat, different browser, different pc. Nothing. When I did get through on the 3rd day, the problem was sorted very efficiently by TG1 in a matter of minutes with an apology and refund.
However, I feel this lack of communication, does not bode well if a claim were to be made or some more important matter arises. This is also a matter of trust and whether this company can be trusted with 'Pre-approved payment agreements' that customers unknowingly consent to when taking out policies.

Reading the reviews on this site led me to believe that I am one of only a few persons who have had a problem with this company. However, this is not the case.
It appears the negative reviews for One Call insurance all appear on another domain on Trustpilot. Search for this company on Trustpilot:

onecall.no

This domain is in fact a Norwegian mobile phone company, totally unaware of their poor rating on Trustpilot due to One Call insurance. Does make a mockery of the review process, in my opinion, and something I hope Trustpilot will address.