I had been going to Hormone Doctors aka Elite for testosterone therapy for 18 months. Customer service was shotty but easily overlooked. A few months ago, they changed their testosterone vendor to some bargain-basement supplier with second-rate, cheaper supplies. This was an obvious a profitable move the costs for hormone therapy did not decrease; at the expense of the quality. The alcohol pads went from paper towels to toilet paper, faded print on drawing needles, moreover, the lids were so cheaply made they will not stay attached to the tubes of testosterone. Sadly, when pointing the changes of quality to our representative, CR explains the problem is with us and that “he stood behind his company’s decision to change vendors”. I would suggest seeking another company and paying a few dollars more to avoid the tawdry medication, cheap supplies, and grandiose customer service.