We initially contacted SEO ProHub around February 2020. Sometime in May, we engaged them to perform a Search Engine Optimization (SEO) for our website. After a series of phone calls and email exchanges for about a month, we came to the conclusion that they cannot deliver the services that we paid for.

We called our sales representative to express our dissatisfaction and he promised to speak to his superior to get it resolved. Nothing happened so we sent a follow-up email two days later. No response still, so we sent another follow-up email one week later requesting a full refund.

Few days later, the SEO specialist that was assigned to our project reached out to us via email. He obviously wasn’t briefed by his own sales representative that we cancelled this project.

We replied back via email with a detailed explanation why we cancelled the project and why we are requesting a full refund. He called us back begging to be given another chance. We said no. He promised to speak to his superior to get it resolved. We haven’t heard back.

So, we requested a chargeback from our credit card provider. Interestingly enough, you have 60 days to dispute a charge. Good thing that we did it just before the 60 days mark.

But, because SEO ProHub divided our payment into three transactions (one large amount and two micro transactions), the bank now requires us to write a formal letter. And they will only accept it via fax. So, I ended up going to a local branch to get them to fax it to their own dispute department. It can take up to 90 days to get this thing sorted out. What a pain!