Where do I start... have written 3 emails, not one has been answered, left our number a couple of times for a 'call back', not one call back, called the OFFICE during business hours, take a guess... the machine came on, lol. I especially love the video where he drones on how 'great' they are and how much they 'care' for their customers, yeah, oooookay. This one will blow you all away, got on their 'chat' box, a couple of different times and each time their reps were far from helpful, non-responsive and when they finally 'decided' to 'grace' me with their 'presence', they were so rude, I just lost it. This place is nothing short of a joke, steer clear for the sake of your sanity.