Frustrating system that makes no sense to customers
I really don't understand why they do not have amount of products displayed on their web-page(???). I think most web-pages do, you'd think that big company such as TOYS "R" US would be able to show their customers how many products they got in their stores on their main page, but no. If you decide to make a purchase in a specific store, for some unimaginable reason they will send the product from another store on the other side of Denmark EVEN if the product exists already in their store(???).
This just happened to me, I ordered something online, but out of curiosity I decided to have a look in the store in Esbjerg when I was making errands in the vicinity and guess what, the product was clearly there, but what I had ordered online was being sent from a different store, and the clerk did not allow me to just pay for the product there, no no, I had to wait for what I ordered online to arrive to the store. This makes zero sense to me in my mind and isn't very customer friendly, plus the service could be a bit better. I cannot for the life of me wrap my head around a silly system like this, but I hope you see my comment as a feedback and not nagging, but I have learned my lesson, I won't make the same mistake twice.
None of this would've happened if the web-page would just be able to show how many products they have in a specific store...
PS: Wrote it in English because my Dannish sucks. :)
Reply from TOYS"R"US
Hej Kristófer,
Mange tak for din feedback og input, den skal vi nok sørge for bliver sendt videre til rette vedkommende.
For her hos TOYS"R"US sætter vi stor pris på vores kunders ris og ros, så vi netop kan blive endnu bedre til at gøre det, vi elsker allermest: at sælge legetøj.
Faktisk, er der ikke noget, vi hellere vil, end at gøre netop det. Af samme årsag. får vi dagligt produkter leveret til vores lager og butikker, så vi netop får genopfyldt mange af de varer, som skulle være blevet udsolgt.
For at give dig den bedst mulige online shoppingoplevelse har vi lanceret en spritny webbutik med et flertal af forbedringer, så som bedre hastighed, forbedret søgning, lettere checkout og meget mere.
Vi kan se at der endnu er plads til forbedringer for fremtiden for at sikre en endnu bedre service for vores kunder.
Endnu engang tak for feedbacken og du ønskes en god søndag.
Med venlig hilsen
TOYS"R"US