Review of UK Bedding


Rated 1 out of 5 stars

Non-delivery, no help, derogatory email.

Other reviews, such as Google, indicate how nice these people are at Ebedding (or UK Bedding & so on). This may be the case, until something goes wrong, which is my experience.
On the 17th October 2018, I ordered a 13.5 Tog duvet & quilt set at a cost of £85.87. It was shipped via DPD, to my business address.
It did not arrive. The tracking facility indicated the driver 'could not find the address' & 15 minutes later 'it had been successfully delivered'.
This may have been the case, but not to our address.
Of course, this is not initially Ebedding's fault & is not the reason for my poor review. The review is based on the treatment we received following the problem & the fact they are quite happy with a customer being out-of-pocket.
I emailed Ebedding Customer Services to inform them I had not taken delivery of my goods. Two days later, a reply from Jake,'at Customer Services, informed me I should check on our neighbours to find the goods whereabouts. Of course, this we had already done, but the package was signed for by a 'Whites M', of which nobody knew of.
A further email & I received a reply from 'Jessica' at Customer Services, quoting coordinates obtained from DPD, saying the delivery vehicle had been to our premises & made the delivery. This statement of course, & the tone of the email, indirectly accused us of being liars & thieves. This was the end of any help from Ebedding.

Therefore people, my advice is, if you are based near Ebedding & can collect your goods, great. If not, spend a little more & visit your local Dunelm or similar & save yourself a great deal of time & grief as these folk are not so nice when something goes wrong.

October 25, 2018
Unprompted review
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