I ordered and paid for my items to click and collect. I then called the store to tell them i would be there before 5pm.

I got there at 4:53 and the shop was closed and the door locked. I saw a worker still in the store room so knocked on the door. The manager finally appeared at 4:58pm only to tell me they 'closed at 4:50pm and that i was too late and that they close at 4:50pm' (despite the shop opening times clearly being list as 5pm close).

I explained what had happened, and had to strongly argue my case for some time before he eventually agreed to re-open and allow me to take my purchases away. The gear was for a paid session the next day, hence me needing it the day before. I suggested to him that they advertised closing times at 4:50pm so save on grief, to which he did not agree.

A small point but one which seemed a little awkward and one Studiospares might like to address in the future.