We were impressed with the booking process and the value for money that was being offered. I was assured that there would be nothing extra to pay in the way of any insurances and that we would be completely covered. When we arrived we were told we would need extra insurance. After travelling for 14 hours you're not in a fit state to disagree and the last thing you want is to have your holiday spoiled because of a bump. So you agree!! Then we go to collect the car to find that there's none of that category left!! The staff shrugged and only after a lot of fuss they agreed to upgrade us. It would be a good idea to have clear information sent which sets out in language that Rentalcars, the consumer and the car hire company all understand showing EXACTLY what is covered and paid for because the rental company staff are only interested in making extra money!