The items arrived on Tuesday morning for the order I made on Saturday. Another great thing was that I could find everything I was looking for (a specific type of bedding for our hamster and a special... See more
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Unfortunately a product was missing. Today at last I found some time to open the box and I got surprised that Chinchilla sand was missing. On Monday I am going to contact their support. Edit: af... See more
Company replied
Solid selection and price. Was called to inquire about delaying shipment since not everything was in stock. This was fine and appreciate the option as they would have sent partial order. Will definite... See more
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Goods not as described. Shop error!!! I bought food for a pregnant dog, I received food for larger dogs. After contacting the store, they did nothing. 500kr lost because karma is bad. I do not re... See more
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Company details
Written by the company
Hvem er vi? Teamet bag Zoopet ApS er et godt og sammentørnet team, som hver især kan bidrage til virksomheden med mere end 10 års erfaring inden for branchen. Zoopet ApS er en helt ny operatør på onlinemarkedet, og har førhen primært bevæget os hver især i fysiske butikker – men har øjnet muligheden, for at kunne simplificere den enkelte danske dyreejeres hverdag. Med et nu større sortiment til en mere fordelagtig pris, og med lettere tilgang, end førhen hvor forbrugere har været tvunget ned i en fysisk butik. Hos Zoopet ApS er der mulighed for at købe alt i foder og udstyr, som dit kæledyr har brug for. Vores produkter og er nøje udvalgt, og med interesse i at give vores kunder og deres kæledyr den bedste oplevelse – vores interesse og mål er at kæledyrene har det bedste der er at tilbyde, hvor pris og kvalitet er i højeste prioritering, uden at prisen nødvendigvis er alt afgørende ifht. kvaliteten, det er i dag muligt at få kvalitet til en yderst rimelig pris. Da vi handler med yderst anerkendte samt velkendte mærker, sikre det for mange kunder hos Zoopet ApS. Zoopet ApS tilbyder et stort udvalg af online udvalg af kvalitetsprodukter til dig der har katte, hunde, gnavere, reptiler, fisk eller fugle. I blandt vores brede sortiment skulle det gerne være muligt at finde lige præcis dét du som ejer søger – skulle der imod vores forventning være produkter du søger, som ej er til at finde på siden er du mere end velkommen til at spørge os om det er noget vi har mulighed for at få hjem, og så skal vi på bedste og hurtigste vis forsøge at få det hjem inden for yderst kort tid. Hvorfor handle hos Zoopet? Hurtig levering. (1-2 hverdage) Kvalitetsprodukter til fordelagtig priser. 14 dages fuld returret. Gratis fragt ved køb over 500DKK ( til nærmeste GLS pakkeshop) Yderst kvalitetsbevidst og kompetent team bag Zoopet ApS. Personale med mere end 10 års omgang i branchen.
Contact info
Skramsvej 10, 4622, Havdrup, Denmark
- 31319490
- Kontakt@zoopet.dk
- zoopet.dk
4.0
Great
1K reviews
Replied to 49% of negative reviews
Typically replies within 1 week
Super fast delivery
The items arrived on Tuesday morning for the order I made on Saturday. Another great thing was that I could find everything I was looking for (a specific type of bedding for our hamster and a special type of food for our bird). I am very happy with this purchase. I will definitely reorder from here again.
October 7, 2025
Unprompted review
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Happy customer
Fast delivery and everything was as ordered. Even got little tryouts from new companies for free. And best of all…. My little furry friend is very happy with my purchase 😍
April 23, 2025
Unprompted review
Ordering from here is a regret.
April 7, 2025
Unprompted review
Easy webpage and good prieces.
December 2, 2024
Unprompted review
Unfortunately a product was missing
Unfortunately a product was missing.
Today at last I found some time to open the box and I got surprised that Chinchilla sand was missing. On Monday I am going to contact their support.
Edit: after contacting their support I decided to change my review from 2 to 4 stars. Product was missing, but Zoopet charged me less amount of money and I didn’t notice it. Just missing information here from their side. I am going to be their customer in future again.
September 7, 2024
Unprompted review
Reply from Zoopet
Hello Aleksandra,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you have experienced with your order.
We are truly sorry that the Chinchilla sand was missing from your package. We understand how frustrating it must be to receive an incomplete order, and we want to make this right for you as quickly as possible. Please reach out to our support team by emailing kontakt@zoopet.dk and include your order number in your email. This will help us resolve the issue promptly, whether it involves sending the missing product or offering a suitable alternative.
Please note that any goods not sent should not be charged to you, but we will double-check to ensure everything is correct.
We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Kasper
ZooPet
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Support doesn't work
Support doesn't work. Never pick up phone, never reply to emails.
I bought quite often on this web page. Never again.
July 15, 2024
Unprompted review
Reply from Zoopet
Hi Jelena,
Thank you for your second review on the same order; I've tried to contact you regarding your order, since I can see that you've picked it up yesterday, with the things that we agreed on?
If there is any further information that I should know of, please do let me know and I'll happily fix it for you straight away.
When we talked last week, we agreed on what you was delivered yesterday, therefor i questions this review..
I'll look forward for your reply.
Kasper
ZooPet
Verified
terrible service
terrible service. I ordered food for my dog on 29.06, waited until Thursday, in the end when I called them they said that the food I chose was out of stock and I need to wait another 2 weeks or cancel the order. I cancelled the order and waited for a refund. On Friday 5.07 I called again, then they told me that they forgot to cancel my order, and cancelled it only half an hour ago. 4 bank working days have already passed, and they still haven't returned my money! I'm already tired of calling, listening to this music for 20 minutes while waiting for an answer. Please give me my money back!
June 28, 2024
Reply from Zoopet
Dear Sofia,
I've just looked up your order, and the history of it.
I can see that on the day that you've called us, we've cancelled your order, and the reservation of the money was as well cancelled.
We have not withdrawn any money therefore we cannot refund anything, only cancel the reservation wich was done straight away.
If you have any issues, please do revert on my mail that I've just sent you, and I'll definetly look further into it.
We're all terrible sorry for having a "out of stock" product, but I'd definetly help for a better understanding or helping out regarding if banks haven't freed the money yet.
If you've missed my mail, please do write me mail on; kasper@zoopet.dk and I'll take care of it straigt away.
Best regards
Kasper
ZooPet
the terrible shop
It's a disgusting store, it's not available, and you'll find out after paying. Then it takes a lot of patience and effort to get your money back. I don't recommend this store to anyone.
June 10, 2024
Unprompted review
Verified
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Excellent problem solving
There was a small problem with the order. But they were very helpful and solved it flexibly.
June 8, 2024
Unprompted review
Verified
Great service
May 4, 2024
Verified
Super godt sted at handle.
April 29, 2024
Great prices and amazingly fast delivery
Great prices and amazingly fast delivery. The product we bought was about 40% cheaper at Zoopet's webstore than in other stores. Definitely not our last order from Zoopet.
March 27, 2024
Unprompted review
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Verified
Fast delivery of the aquarium
Fast delivery of the aquarium. The aquarium (JUWEL 450L) looks good after ensembling it.
March 7, 2024
Verified
As usual a fantastic service
As usual a fantastic service. Very polite and professional on the telephone when speaking with a customer and always great delivery.
January 29, 2024
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So impressed with the speed of delivery…
So impressed with the speed of delivery and well packed value for money purchases.
January 18, 2024
Unprompted review
great shop-fast delivery
January 17, 2024
Unprompted review
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