Yachtbasen Reviews 51

I recently had an outstanding experience with Yachtbasen while selling our cherished 45' sailboat from 1986. From start to finish, their team demonstrated fantastic professionalism, ensuring that every detail of the sale process was meticulously handled.

Yachtbasen made the entire experience remarkably smooth and efficient. They ensured that all required aspects were covered, facilitating seamless communication between us as sellers and the buyer. This level of support not only fostered excellent pre-sale, during-sale, and post-sale interactions but also resulted in a very quick and successful sale.

Their expertise was evident in aligning the listing price with the market conditions, as well as the age and quality of our boat. The clear guidance and well-informed advice provided by the Yachtbasen team were invaluable, especially as we navigated a process in which we had little prior experience.

I warmly recommend Yachtbasen to anyone looking for a hassle-free sales process. With them, you are truly in good hands!

Non-professionals, liars and racists, that's my opinion after trying to buy a boat through them.
Long story short, I filled out the form on their website, no one answered me, so I called and was told that I had to come back the next day to find out if the boat was still available, because they were waiting for a response from a potential local buyer.
The next day I was informed that the boat was available, and I was asked for a 20% deposit to reserve it.
Being from Romania, 2500km away, and taking into account how many frauds are committed on the internet today, I had no intension of paying almost 9k euros deposit for some pictures of a boat on a website and a talk on the phone, without seeing the real thing, so I told them that I was willing to fly to Copenhagen, to go to a viewing, starting from the next day, just to let me know when and were the seller is available.
The next day I received an email informing me that the boat was going to be sold to potential local buyer, they didn’t wanted to wait for me to do the viewing of the boat, because I didn’t pay the 20%, witch was not the case for the potential local buyer, maybe because I am not “danish”?
And all I wanted to do before paying them, was to see if the boat exists, in real life, not only in the pictures, was that hard?
Draw your own conclusions.

Janni provided us with all the information we needed and arranged the purchase without any problems. Highly recommended.

Lousy company, Yachtbasen ApS Århus, Denmark let the client pays for their own mistakes.

We live in the Netherlands and were interested in a boat that Yachtbasen had for sale. Yachtbasen e-mailed the location of the boat, but later it turned out to be the wrong location. By the time they sent us a correction with the right location (three days later) we already had booked a hotel and flight. Unfortunately we could not cancel the flight tickets: costs € 523,00. Yachtbasen should have taken responsibility, as they had send the wrong information, and reimburse us for these costs. But instead they tried to blame our broker. So very low, how can this be his fault? After he received the right location he informed us straight away. And then they stopped responding to our emails. This is how Yachtbasen acts and treats clients.
Further pay close attention because Yachtbasen states in the advertisement that VAT is paid, even though they have no proof of this. If you buy a boat without the original documents regarding VAT, you risk having to pay the VAT sooner or later.

However, we find it difficult to see how Yachtbasen's reaction compares to reality. A few facts:

Message from Yachtbasen:
18-04-2023 19:32 - Strøby Havn

Booking flights:
Van: Vliegwinkel
Datum: 19-04-2023 10:48
Onderwerp: Online inchecken: instapkaart ID Booking - CPH -> AMS

Van: Vueling Airlines
Datum: 19-04-2023 11:45
Onderwerp: Boarding passes - NBKYQY AMS-CPH 25 April

Fra: Yachtbasen ApS
Sendt: 21. april 2023 14:47
Emne: ÅRØSUND, not Ærøsund

We just got aware that there was a misspelling and 300 kilometers difference - the boat is in Årøsund (near Haderslev), and not Ærøsund, as written earlier. Sorry for this confusion.

Your comment: "Regarding not replying to your last email, we have given our opinion and therefore we see no point in continuing to waste our time" is really annoying: at first we didn't get any response at all. A week later we asked if we still will get an answer. The one and only response we got by then is the one where Yachtbasen tried to put the blame on our broker. Then we forward the emails with dates about the location and booking flights but we didn't got any reaction anymore.