Excellent customer service from the team at U-Drive Southampton. Euen and Kayleigh are always so friendly and helpful. I especially appreciate their knowledge of the vehicles, including the expected f... See more
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I booked a Luton van online to move house - very easy to do. Despite feeling a little concerned that i wouldn’t get the exact vehicle I booked, I decided to trust the process. When I collected the v... See more
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Staff were very pleasant and efficient, vehicle had a couple of small issues, tail lift kept jamming so ended up greasing the runners! This did solve the problem, the rear shutter door was also stick... See more
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Useful opening hours - unlike other van hire companies in area - open all day Saturday & Sunday. Reasonable prices & good quality vans. Friendly & helpful staff, van was ready for me to drive within... See more
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Company details
About U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
22-24 Millbrook Road East, SO15 1HY, Southampton, England, United Kingdom
- 023 8077 2222
4.8
Excellent
582 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
Staff were friendly and efficient and…
Staff were friendly and efficient and made me feel well looked after, the van was clean and drove straight. No complaints here.
October 24, 2025
Unprompted review
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Friendly and helpful
Excellent customer service from the team at U-Drive Southampton. Euen and Kayleigh are always so friendly and helpful. I especially appreciate their knowledge of the vehicles, including the expected fuel tank capacity, so that refuelling is easy to calculate. Have used before, will use again. Excellent van hire solution.
October 15, 2025
Unprompted review
Hired a van from Southampton branch
Hired a van from Southampton branch. Easy to do . No problems . Van was clean and quite new. Price was reasonable to.
Returning was easy to just a couple of quick questions 5* will use again.
October 17, 2025
Unprompted review
Exemplary customer service
Exemplary customer service. Everything was clearly explained, the van was ready early - very clean (and new!). Painless. That is why we always come back to U-Drive.
August 19, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi Russell,
Thank you for your great review for our Southampton branch. We appreciate your kind words and continued support! We will ensure that your great review gets back to our team in Southampton. We look forward to welcoming you back again soon.
Kind Regards,
U-Drive Customer Services
Really helpful and great customer service!
Kayleigh was super helpful when we hired an extra long wheel base to move house. Her manner with customers was excellent and she was really thorough when inspecting the vehicle with us and giving us a demo!
July 24, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi Katie, thank you so much for leaving us a fantastic 5-star review. We’re delighted to hear Kayleigh made your hire experience such a positive one. Providing excellent service is really important to us, so it’s great to know this came through. We’ll be sure to share your kind words with Kayleigh and the Southampton branch team. We hope the move went smoothly and wish you all the best settling into your new home.
Kind Regards,
U-Drive Customer Service
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Lauren was very helpful and gave…
Lauren was very helpful and gave service with a smile, there were alot of customers to process on the morning that I hired a truck for. Lauren kept her cool and was very informative and helpful. Great service by all the team
July 19, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi David,
thank you for your fantastic 5-star feedback. It’s always great to hear that our team provides helpful and friendly service. We’ll be sure to pass your kind words on to Lauren. Your comments about the informative and supportive approach are much appreciated. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
Great for moving home
I have been using U-Drive for more than 5 years now. Not a single time when they have not being outstanding. Customer service is great, polite, easy and efficient. Rentals are in very good condition, specially their vans. Very, very useful for moving home. Can't wait to use the services again.
May 8, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi Julian,
Thank you for your continued support over the past 5+ years! We're so pleased to hear that you've consistently had a great experience with our team and vehicles. It's always a pleasure to help, and we look forward to seeing you again when you next need us!
Kind regards,
U-Drive Customer Service
Nice staff......great service....
May 8, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thanks for the 5 stars! We're glad you had a great experience and found the team welcoming and helpful. Looking forward to seeing you again!
Kind regards,
U-Drive Customer Service
Disgusting customer service
Disgusting customer service. Booked a Luton payment taken then they emailed to say couldn't do it. Agreed to take a LWB extra large van. Arrived at site and 2 Luton were there? Went inside and rude girl who didn't have an ounce of customer care skills booked into a MWB and said it was a large. Said would refund some of money that was paid for Luton as LWB was cheaper I explained needed the van. Showed her online check that stated the van was WMB and she just walked off. When returned van was told nothing they could do at least we got a van!! Do not use Southampton site
April 25, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thank you for your feedback. We’re sorry our service did not meet your expectations. Vehicle categories are based on manufacturers' descriptions, and dimensions and capacities can vary between models. Our team aims to clarify load requirements to help customers select the appropriate vehicle.
As advised at the time of placing the reservation, this was a request sent to our Southampton branch not a confirmed booking, subject to availability. Due to no Luton vans being available, our team contacted you to offer an alternative, which was accepted. We also acknowledged your concerns on return and applied a discount as a gesture of goodwill.
Kind regards,
U-Drive Customer Service
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Renting vans for work
We’ve been renting vans for our business for a while now and we have always been well looked after. Our requests are often last minute which can be tricky, however we haven’t ever felt like we are a pain.
The team at Southampton are always willing to help, put you at ease and efficient.
We’ve dealt with Lauren the most across the past year and she’s always on top form. Thanks Lauren, you’re a real credit to your team! They best get the biscuits in for you for this review…. The least they could do :)
May 1, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi Adam,
Thank you for the brilliant review and 5-star rating. We're so pleased to hear you've consistently had a positive experience with our Southampton team, even with those last-minute requests! It’s great to know Lauren’s support has made such a strong impression, she’ll be delighted to hear your kind words.
Kind regards,
U-Drive Customer Service
Great service from start to finish
Such an easy process, great prices, friendly staff. Have used them a few times now and would not go anywhere else for my van rentals. Great service from start to finish.
May 3, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thank you for your fantastic review and 5-star rating. It's brilliant to hear you've had consistently great experiences with us and that our team, pricing, and smooth process keep you coming back. We really appreciate your loyalty and look forward to helping with your next van hire.
Kind regards,
U-Drive Customer Service
Great company and customer service
I recently rented a van from U-Drive’s Southampton branch, and it was an exceptional experience from start to finish. The online booking process was straightforward, with a user-friendly website that clearly outlined vehicle options and pricing. When I arrived to pick up the van, I was greeted by Kayleigh, who provided outstanding customer service. She was friendly, professional, and took the time to explain everything thoroughly. The van was spotless, well-maintained, and perfect for my needs. Returning the van was just as seamless, with no hidden fees or complications. Thanks to Kayleigh’s fantastic service and U-Drive’s reliable vehicles, I’ll definitely be renting from them again and highly recommend them to anyone needing a van hire.
April 10, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi Krystian,
Thank you for the fantastic review and 5-star rating! We're thrilled to hear that your experience from booking to returning the van was seamless. Kayleigh will be delighted to know her service made a positive impact. We look forward to assisting you again in the future and appreciate your recommendation!
Kind regards,
U-Drive Customer Service
Everything was very good and the…
Everything was very good and the service was wonderful with Lauren always being excellent!
Thank you
Nikolaos Ziogas
April 3, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thank you for the great review and 5-star rating, Nikolaos. We're pleased to hear everything went smoothly and that you received wonderful service. Lauren will be thrilled to hear your kind words. We look forward to welcoming you back again soon.
Kind regards,
U-Drive Customer Service
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Excellent experience
Excellent experience - sorted us out with a vehicle at the last minute during an extremely busy home buying/selling period. Lauren was the point of contact at the desk and was friendly, engaging and helpful. Everything was very clearly explained, quick and professional.
March 28, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi Ben,
Thank you for your fantastic review and 5-star rating! We're really glad we could help during such a busy time. Lauren will be pleased to hear your kind words. It's great to know everything was clear, quick, and professional. We hope to see you again!
Kind regards,
U-Drive Customer Service
Straightforward & Easy
Friendly and helpful. Even let me connect to Lauren's mobile to provide proof of address. Thanks lozza! Used before and will use again in the future when the need arises.
March 14, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thanks for your review, Pete. Lauren will be thrilled to hear your kind words! We're glad she could assist and make the process smooth for you. Look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Kayleigh was a pleasure to deal with…
Kayleigh was a pleasure to deal with and the team I find are always helpful and efficient. Always use these guys and never had a negative experience.
March 9, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thank you for your kind words, Chris! We're delighted to hear that Kayleigh and the team have always provided you with a helpful and efficient experience. We look forward to seeing you again.
Kind regards,
U-Drive Customer Service
As our second time for hiring from…
As our second time for hiring from U-Drive we did not encounter any issues from obtaining the minibus to returning and surely we will continue to hire from you when we need to hire a minibus
March 8, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thank you for your great review and 5-star rating! We're so happy to hear that your second experience with U-Drive was just as smooth as the first. We look forward to helping you with your minibus hire needs again in the future!
Kind regards,
U-Drive Customer Service
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Experience service and brand new van
Excellent service from the customer advisor and brand new van offered with a fair price
March 7, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Hi Emmanuel,
Thank your great review! We're glad to hear that you received excellent service and were happy with the brand-new van. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
Great service
Great service, good brief from the team on how to use the vehicle and key terms and conditions. Easy to hire and return the vehicle. Highly recommend and will use again.
February 23, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thank you for your fantastic review! We're glad to hear the team provided a clear handover and made the hiring process easy for you. We appreciate your recommendation and look forward to helping you again in the future!
Kind regards,
U-Drive Customer Service
Friendly accomodating staff
February 10, 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire - Southampton
Thank you for your 5-star review! We're glad to hear our team was friendly and accommodating. We look forward to assisting you again in the future!
Kind regards,
U-Drive Customer Service
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