Had to order a replacement Sharp AQUOS remote with solar panel as the shop POWER.dk did not want to replace a 2month old remote with an original one. Even after they had the remote handed to th... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The first unit failed. Unable to fix it "remotely". Had very good communications and quick response from Adam. He organised a replacement unit. All good now. The remote has all the functions needed... See more
Company replied
Verified
With my experiance Your company went above and beyond to solve my problem. Also with prompted response with any questions or concerns. I am happy with the,end,results.
Company replied
I have missed my NAD CD player remote for a very long time. My original remote packed up. When I discovered there is a real replacement available I made the purchase. I got good service at the purchas... See more
Company replied
I came across this brilliant company because the remote control that comes with the Q2 sound bar is woefully inadequate and broke within a year. Remote Control World offer a much more resilient and us... See more
Company replied
Incredible customer service! I bought a replacement remote for my old Bose remote that, my now, 13 year old had a hand in busting when he was 6. It’s worked all these years but some of the buttons di... See more
Company replied
Customer service is great. I have used e-mail and online chat for advice on what to order and the replacement remote control arrived swiftly. Unfortunately it wasn’t programmed as it should have been... See more
Company replied
I ordered a replacement remote for my Bel Canto Design E One s300i. Replacement remote looks great and works like it should. I highly recommend this website!
Company replied
Execution and delivery were spot on. Remote is much better than the original- it has AA batteries and has bold buttons. The original was small and always got lost between sofa cushions, had a button... See more
Company replied
I ordered a compatible remote control for my CD player, Wadia 6. Actually it is a machine I bought 30 years before. It's original remote control was out of order but nobody could fix it. I found VAT... See more
Company replied
found this site by chance as i was looking for a replacement remote.put in the make and model of tv and it told me which one i needed.placed order and received it in less than a week.i am not tech sav... See more
Company replied
I ordered a product...it was there! It arrived in Romania/Braila at the speed of sound! The product itself is perfect; i didn`t knew before that my amplifier had a motorized volume controller before i... See more
Company replied
Verified
Excellent! Before I ordered, I had questions, which the RCW staff answered by email within 10 minutes. After I ordered, RCW returned my repaired item within 2-3 working days (along with a complimentar... See more
Company replied
When VELUX stopped making the WLR 100 50 02 remote control hand set to operate my windows, they suggested that I replace the complete window control box, cables, motor and instal a solar panel to pow... See more
Company replied
Very trustworthy company.I ordered several remote control devices here.Now a problem occured - the device did not work as it should.I could keep the wrong remote and was refunded in full.They can make... See more
Company replied
Hello. I am very satisfied with the service of this company because it saved me a somewhat old DVD player by, on one hand repairing the original remote control and, on the other hand, providin... See more
Company replied
Had three old ceiling light fans, but down to 1 remote. Was considering getting new fans until I found a replacement here (id8 model) bought 2 and they work perfectly so now each fan is fully function... See more
Company replied
The new remote works so much better than the one it replaces ever did. I placed the order on a Sunday and the remote arrived the following Friday. One minor quibble was tha tthe packaging instructio... See more
Company replied
Saved me on my holiday when the remote from the mover of my caravan broke. Within two days it arrived well packed on destination in the Ardèche France.
Company replied
The remote arrived in 3-4 days for the Philips TV, everything is OK. I put the batteries in and everything worked immediately without pairing 👍 I haven't tried the keyboard yet to see if everything w... See more
Company replied
I purchased a universal remote control from Remote Control World. The delivery took 2 days . Itried to get my caravan motor mover to work with it but to no avail, i contacted Remote Control World a... See more
Company replied
It is a great product that replaced perfectly my defective original remote control. Above all, the excelent technical support the company gave me, helping to easily reprogram the product to perfectly... See more
Company replied
Little bit concerned whether the remote would work. But it does, it even works better then the original ever did. Please take in mind that the promised delivery dates are not met. Delivery to Nether... See more
Company replied
Purchased a Cambridge Audio Integrated Amplifier 650A (Not New) and got it without a remote, so hidden functions like speaker "B" could not be turned on and other functions still have to learn abo... See more
Company replied
Received my remote this morning. Already to go straight out of the box, battery in place. Wondered where I would be able to find a remote control for my vintage Technics cassette player, well thes... See more
Company replied
I ordered a replacement remote control for my Arcam AVR850. When I reported that the new remote control didn't work, one of the support team quickly got in touch, and guided me through a testing proce... See more
Company replied
Fantastic customer service and they really take care of problems! I am incredibly happy with the treatment I received and can't say more than that I will recommend them.
Company replied
I ordered an aftermarket remote control, which unfortunately didn't work. I told them and they recommended another type of remote control. They were sure it would be good. In the meantime, I found an... See more
Company replied
Thank you very muchfor the remote control,the remote works very well,very pleased,no problems at all.
Company replied
We are extremely pleased with the service from VAT. They rebuilt the remote control for our caravan mover, and everything works perfectly. Outstanding service – we give them our warmest recommendati... See more
Company replied
Verified
I am so impressed with this company I would give more than 5 Stars if it was possible! My first request for help was answered quickly, efficiently and in a friendly way. I was given confidence in sel... See more
Company replied
The replacement remote control I purchased from REMOTE CONTROL WORLD resurrected my old Denon stereo receiver. I was back in control. No more getting up and down to adjust the volume, etc. Then on... See more
Company replied
I received the remote yesterday , faster then you said initially . I just put the battery and was instantly conecting with the air conditioner wooooow I was crazy happy . Thank you soooo so much fo... See more
Company replied
Excellent! Repairs for not-good-working Remote Controls fast and very good. The employees are very friendly, especially Ondřej Krejčí, very friendly and very helpful. Many thx for the Service, will... See more
Company replied
I bought an remote and gave them the the modelnumber of my Television. Got it and it worked 100% without having to do anything. Top service. Arrived within a few days!
Company replied
I was pleasantly surprised with the speed with which each question or issue was resolved. The agents were polite, kind, engaged with the situation, provided all the necessary explanations, and resolve... See more
Company replied
The assistance is quickly and efficiently reacting. The delivery was correct. We had some problems with the connection between the mover and the remote control, but Helena helped us quickly. My com... See more
Company replied
Verified
Quick delivery. Quality product. Any problems solved fast. Highly recomended. Company that cares about customer. They will do best to solve any problem, and provide great service and product. Also wi... See more
Company replied
Im always wary about buying something from a company I do not know anything about. I also was wary about whether the product would work. I needed a voice controller for my Sony TV. It never came wi... See more
Company replied
Lovely company before and after care 100%. communication was fantastic throughout the whole process. The remote control is perfect I wouldn’t not hesitate to buy another one in future I can recommend... See more
Company replied
Customer service made every effort to ensure the remote control I was buying was the correct one for my TV. That seems simple, but in the case of my LG Magic Remote, it was not simple at all.
Company replied
The best service ever! I had a new defective remote and they replaced it promptly and the communication with Helena was great.I highly recommand this company for all your remote needs.
Company replied
I have used this company a couple of times now, to replace broken remote controls for fans, when the remote controls supplied with the fans have given up the ghost. Remote Control World was the only c... See more
Company replied
I ordered a remote control for a Tesla smart TV, it didn't work... After dozens of emails and pictures sent, they came to the conclusion that my TV was defective and that I should order another remote... See more
Company replied
Good quality item and delivered in a timely manner, also a reasonable price .
Company replied
There remotes actually worked on my old Teac CR-H255, excellent.
Company replied
I recently ordered a replacement remote control for my air conditioner, and I must commend the customer support team for their exceptional assistance throughout the process. From the beginning,... See more
Company replied
Excellent communication, despatch and delivery to the UK. The staff were helpful and responded to any queries I had.
Company replied
I ordered an original remote control for a Dyson Pure Cool Me. The product is apparently on backorder, and I was informed that the payment would only be reserved. However, the money has in fact... See more
Company replied
Company details
Written by the company
We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Contact info
Korejska 724/15, 70200, Ostrava, Czech Republic
- +420774778797
- orders@remote-control-world.eu
- www.remote-control-world.eu
4.7
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
New Heki 4 remote
The new remote works so much better than the one it replaces ever did. I placed the order on a Sunday and the remote arrived the following Friday.
One minor quibble was tha tthe packaging instructions said there was no need to pair, but there was and the instructions on the web site worked perfectly.
And given the "genuine" part costs over £200...
August 22, 2025
Unprompted review
Reply from Remote Control World
Dear customer, Thank you very much for your feedback! We’re delighted to hear that the new remote is performing even better than the original and that your order arrived promptly. We appreciate you pointing out the note about pairing – we’ll make sure to review the packaging instructions so everything is fully clear in the future. We’re also glad our online guide made the process straightforward. And yes, compared to the cost of a genuine part, we’re happy to provide a reliable and more affordable solution.
Enjoy your new remote, and thank you again for choosing us!
Best regards
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD
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Complaint Regarding Order #521743
I ordered an original remote control for a Dyson Pure Cool Me. The product is apparently on backorder, and I was informed that the payment would only be reserved. However, the money has in fact been withdrawn from my account, no remote control has been shipped, and therefore no item has been received.
How can you justify charging me for a product that has neither been dispatched nor is currently in stock?
Edited:
5 stars have now been given. They handled the complaint very professionally and resolved the issue.
July 21, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we are sorry to hear abour your unpleasent experience.
It is correct that you ordered an original remote control, but it was already out of stock when you placed your order, and this information was clearly indicated on the product page (it still is).
Once you placed your order, we sent you an email to remind you that the product was out of stock and to let you know the estimated restocking date. We also offered you an alternative compatible remote control that was in stock and could be shipped immediately. As this alternative solution was cheaper, we of course offered to refund you the difference in price.
You replied that you were only interested in the original solution and nothing else.
Since then, we have not heard from you. There is no problem if you have changed your mind and wish to cancel the order for a refund, but as you did not inform us, we were unable to proceed in this manner.
A few moments ago, we sent you another email to offer you other solutions and ask you how you would like us to proceed with your order.
We look forward to hearing from you.
VAT ELECTRONIC - REMOTE CONTROL WORD
Remote control quickly updated on request
I needed a replacement remote control for my not-so-common DAT recorder. One special, not often used command wasn’t available on any vendor’s replacement control, including Remote Control World’s.
After consulting the firm, they recommended placing an order and promised to take care of the right modification/extension.
Today, only one week later, I received my new remote control, *with* the special function and *with* a correctly labeled key!
Just as promised: exceptional service!
Both communication and “making things happen” attitude are outstanding. Neither are self-evident these days.
Yes, I am very enthusiastic about my experience and wholeheartedly recommend this firm.
August 14, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that we could provide the exact solution for your recorder and ensure the special function was included and properly labeled. Our team truly values the opportunity to help with unique requests like yours, and it’s great to know the communication and customization met your expectations.
Your recommendation means a lot to us, and we’ll be here anytime you need support in the future. Enjoy your new remote!
Best regards
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD
Be careful
Be careful
I bought a Mitsubishi AC command that does not have the heat function. They put that information on the description part that most of the people do not read.
April 6, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we are sorry to hear you were not satisfied with our products and services.
Firslty, we would like to point out, your order is more than one year old and you did not complain about anything till now.
Secondly, we are not trying to hide anything. We are happy we can provide our customers with remote controls that actually WORK with their devices and in case any function is missing, we always mention this information clearly and visilby in the product description.
We can understand the situation might have been unclear to you and we are of course open to suggestions how this information could be more visible and clear.
In case, anything is unclear we encourage all our customers to contact us before buying so we can provide them with all the information neccessary.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
This is an amendment to my review of 21…
This is an amendment to my review of 21 June 2025. Was given a full refund for remote that was not compatible with my amp. Thanks Ondrej
July 21, 2025
Unprompted review
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Substitution of broken remote control
I've let slip the remote control of my Leema amplifier so it hit the ground and was non-functional afterwards. After unsuccessfully trying to contact Leema I fortunately found this company (VAT) on the web. They were really helpful in solving my particular problem, which involved some e-mail traffic and even sending in my broken gadget without additional charge. It took a while until I finally got my functioning universal remote control, but the important thing was the clear communication and successful solution.
July 25, 2025
Unprompted review
Editer review.
Edited review! After email correspondence with the company and a refund of postage due to long delivery time, it will be 4 stars instead.
August 4, 2025
Unprompted review
Reply from Remote Control World
Dear Mr. Nielsen,
We're very sorry for the frustration you’ve experienced. After investigating your case (Order No. 521552), it appears there was an issue with the original shipment—GLS either lost the package before it reached their hub, or it was mistakenly routed via a different courier.
We’ve since re-shipped your order with UPS Express at our expense, and the package is now on its way via air shipping, expected to arrive within one business day.
We would also like to mention that our customer support is available 6 days a week via live chat, from 9:00 a.m to 9:00p.m, and we respond to most inquiries within few minutes. During the holiday period we were a few days behind on emails, which we regret.
We hope this swift resolution shows our commitment to correcting mistakes and ensuring our customers are satisfied. If there's anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Jakub Sopuch
We are closely monitoring this case as it is truly regrettable. I can see that UPS has already delivered the package:
https://www.ups.com/track?tracknum=1Z8E914Y6897787311&AgreeToTermsAndConditions=yes&loc=en_US&requester=ST/trackdetails
As an apology, we are sending you a refund of the shipping cost.
The whole experience from ordering to…
The whole experience from ordering to receiving my product was trouble free and efficient. I would definitely use them again and recommend them.😊
Sue Truman
August 4, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that your entire experience—from placing your order to receiving your product—was smooth and efficient. Your recommendation means the world to us, and we look forward to serving you again soon!
Best regards
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
The repair of my remote-control is done…
The repair of my remote-control is done very correctly. Beside that the company informed me regularly about the current status. For instance I got emails when my remote-control arrived at the company, when the repair was finished and when the remote-control was sent back to me.
I am very content about this company
July 24, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we appreciated your kind words and thank you for sharing your experience.
We feel proud our the whole and smooth process of your repair service let you into posting such a nice review.
It was our pleasure to help and if there is anything in the future we could help you with do not hesitate to contact us.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
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Great Product for Adcom GTP500ii
The delivery to Mexico was very fast. Great communication. The remote was for an Adcom GTP500ii, it works perfect
July 29, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you for your fantastic feedback! We’re thrilled to hear that your Adcom GTP500ii remote arrived so quickly in Mexico and that our communication kept you informed every step of the way. It’s wonderful to know it’s working perfectly for you. We appreciate your trust and look forward to helping you again in the future!
Best regards
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Technics remote
Received my remote this morning. Already to go straight out of the box, battery in place.
Wondered where I would be able to find a remote control for my vintage Technics cassette player, well these are the people to go to.
Quickly answered my email inquiry to which model I would need. I ordered and paid and delivery was just on a week, including a weekend. Price including postage was very fair.
All major functions are covered and an A4 manual is included to show which button is which.
Highly recommend.
July 30, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we appreciated your kind words and thank you for sharing your experience.
We feel proud our quality products, fast shipping, friendly prices and professional customer support met your expectations and if there is anything in the future we could assist you with do not hesitate to contact us.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Wrong product sent, had to ask multiple times for my money back
I purchased a NAD HTR8 remote control. Unfortunately, what was actually shipped was a different model, the HTR2.
The product page does say in the small print 'This remote control has been replaced by fully compatible original genuine HTR2 remote control', but nevertheless, they are not the same product and it is wrong to advertise one product for sale but ship a different one.
To make matters worse, the remote's learning function didn't work. Given how light the remote control was, I suspect it was counterfeit.
It took multiple emails to get a response, but I was eventually offered a refund, so I shipped the product back using a tracking number. When I got the refund however, it was not for the full amount. To be fair, when I complained, they did eventually give me the rest of the money back.
I would avoid this vender. I can see from the reviews that a lot of people do okay using them, but my experience is that they will try to get away with not being honest unless you really stay on top of them.
June 9, 2025
Unprompted review
Reply from Remote Control World
Hello,
we are sorry to hear that you were not satisfied with your order.
We would like to clarify that on the product page it is clearly stated that the NAD HTR8 remote has been replaced by the fully compatible original NAD HTR2 remote control, and the correct model is also shown in the product photo. Functionally, it works the same as the original HTR8, including the learning function – our technician has successfully tested this feature.
Regarding the refund – as soon as we were informed that you did not receive the full amount, we immediately corrected it and sent the rest without delay. We always aim to resolve any issues fairly and as quickly as possible.
We regret that your experience did not meet your expectations, and we will continue to work on improving our communication and service.
Excellent service and really fast…
Excellent service and really fast shipping!!
Would always buy again!
July 28, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and shipping speed. We look forward to serving you again anytime!
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
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Excellent service
Very impressed with quality of remote control I received and the speed of delivery was equally impressive, order placed Sunday 27th July 2025 and it arrived safely on Tuesday 29th July via UPS. Will definitely recommend and would happily use again if the need arises.
July 29, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we are thrilled to hear about your positive experience and your enthusiasm about how we work.
We understand fast shipping and quality working product are what matters and we work hard to provide our customers with these only.
It was our pleasure to do so for you and if there is anything in the future we could help you with do not hesitate to contact us.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Excellent from Start to Finish
Im always wary about buying something from a company I do not know anything about. I also was wary about whether the product would work. I needed a voice controller for my Sony TV. It never came with one and Sony prices are silly! This seemed, if it would work, to be a solution.
Anyway, plucked up the courage to buy it. Very swift delivery and notified at all times of what was happening with the order and delivery.
Remote arrived, switched on my TV and activated the remote. They talked to each other straight away and it works perfectly!
So, the whole process was top drawer, and the remote works great. Recommended.
July 16, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we appreciate your very kind words and thank you for sharing your experience with us.
We always do our best to provide our customers with top service and inform them step by step what is happening with their order. We appreciate you were happy with the shipping times and of course the quality of the product itself.
If there is anything in the future we could help you with do not hesitate to contact us.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Needed a replacement for my TV
Needed a replacement for my TV, it originally had a keyboard on the back of the remote but this was unnecessary so I was able to get the more basic model here and it worked perfectly
May 23, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we appreciate your kind words and thank you for sharing your experience.
We are happy to hear our products and services met your expectations and we could offer just the solution you were looking for.
If there is anything in the future we could help you with do not hesitate to contact us.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Remote Control World was great to work…
Remote Control World was great to work with! I was hesitant to use their company because they are based in Europe but that was no problem. Their chat service was very good. I am extremely satisfied with my product and pricing!
July 7, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
we appreciate your kind words and thank you for sharing your experience.
It was our pleasure to provide you with quality product, fast shipping and friendly and profesional customer service.
If there is anything in the future we could help you with do not hesitate to contact us.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
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Verified
Excellent buying experience
I am so impressed with this company I would give more than 5 Stars if it was possible! My first request for help was answered quickly, efficiently and in a friendly way. I was given confidence in selecting the correct model which was despatched and delivered speedily and I was helped in pairing the new remote with my old roller shutters. An excellent all-round service from beginning to end. I highly recommend Remote Control World - they are great - and so friendly:-) Special thanks goes to Adam, Customer Services Representative - Thank you Adam!
July 19, 2025
Reply from Remote Control World
Dear June,
thank you so much for your fantastic review! We’re thrilled to hear that your buying experience with Remote Control World exceeded expectations. It’s great to know that our team answered your questions promptly and helped you choose the perfect model. We pride ourselves on fast dispatch and delivery, so we’re glad it arrived quickly, and that you had no trouble pairing it with your roller shutters.
Your kind words about our “all-round service from beginning to end” mean a lot to us —
Thank you again for recommending Remote Control World. We look forward to helping you with any future needs!
Best regards
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Negative ethos
Although I submitted details of my amp, the remote I ordered was not compatible. Response to some of my emails took up to 10 days. I was expected to pay for return postage, which would have left me with a balance of about £3/4 in credit. As I'm based in the UK, next time It would be logical to use a UK website.
June 13, 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
we are sorry to hear about your negative experience and apologize that our products and services did not meet your expectations.
We apologize that it has taken us longer than usual to respond to your emails as we have been working on a solution as we wanted to resolve the matter for you and provide you with a working product.
However, it is not true that you have lost any money. You were supplied with a non-functioning product and if you had returned the remote control, we would have paid all costs (including return shipping). We value our customers and in cases where the fault is on our side (which can happen sometimes, as we are also only human), we always cover all costs.
We also have a new solution that has been suggested to you via email and we hope to hear from you.
Once again, we sincerely apologise for any inconvenience caused.
Sincerely,
VAT ELECTRONIC- REMOTE CONTROL WORLD
Absolute scam
Absolute scam. Avoid this place. I made an order of a remote control that didn't work with the system it was suposed to work. I asked for a refund (which is mandatory in the EU for the first 30 days) and so I had to resend the item back to their store (having to pay for the package). I contacted them several times before the 30 days period expired to get my money back but they insisted the remote did not get to them so delated the process. Now those 30 days have expired, my refund is nowhere to be found and I will have to ask Paypal tomediate a solution. Avoid this place at all cost.
June 12, 2025
Unprompted review
Reply from Remote Control World
Dear customer,
We are sorry to hear about your negative review, however, to be honest, we do not know what we did wrong and what led you to write such a negative review.
On June 11, you contacted us via our online chat, saying that the remote control you received did not work with your device and you wanted to return it. Since we offer hassle-free returns, we immediately provided you with instructions on how to return the remote control and did not "bother" you with anything else.
On June 24, you used our online chat again and asked if we had received the package. We informed you that we had not received the package and asked you for the tracking number so that we could find out what might be causing the delivery problem. However, since you sent it without a tracking number, we could only wait for the package to be delivered—which has not happened yet.
Yesterday, July 18—on Friday evening—we received an email from you in which you called us fraudsters and threatened to post negative reviews on our social media. Despite this, we responded to the email politely and offered a possible solution to help you, even though the mistake was not on our part.
Please note that we receive hundreds of shipments every week (as we also offer repairs of customers' devices and remote controls) and we have no way of knowing what happened to certain shipments if they have not yet been delivered and were sent without tracking.
Though the mistake is not on our part we are still ready to help and hope hear back from you.
Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD
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