Remote Control World Reviews 2,236

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers also express satisfaction with the quality and functionality of the products, noting that replacements often work better than the originals. The level of agreement is strong regarding both the delivery service and product quality, indicating a reliable and positive experience for many. While opinions on order processing and contact experiences vary, the overall sentiment remains positive. People appreciate the helpful and friendly customer service, with representatives often going the extra mile to resolve issues. Reviewers value the company's commitment to customer satisfaction, noting instances of prompt replacements, refunds, and even complimentary gifts. The company is highly recommended for its excellent service, product quality, and dedication to resolving customer concerns.

Based on these reviews

Rated 5 out of 5 stars

Had to order a replacement Sharp AQUOS remote with solar panel as the shop POWER.dk did not want to replace a 2month old remote with an original one. Even after they had the remote handed to th... See more

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Rated 5 out of 5 stars
Verified

The first unit failed. Unable to fix it "remotely". Had very good communications and quick response from Adam. He organised a replacement unit. All good now. The remote has all the functions needed... See more

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Rated 5 out of 5 stars
Verified

With my experiance Your company went above and beyond to solve my problem. Also with prompted response with any questions or concerns. I am happy with the,end,results.

Company replied

Rated 5 out of 5 stars

I have missed my NAD CD player remote for a very long time. My original remote packed up. When I discovered there is a real replacement available I made the purchase. I got good service at the purchas... See more

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Rated 5 out of 5 stars

I came across this brilliant company because the remote control that comes with the Q2 sound bar is woefully inadequate and broke within a year. Remote Control World offer a much more resilient and us... See more

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Rated 5 out of 5 stars

Incredible customer service! I bought a replacement remote for my old Bose remote that, my now, 13 year old had a hand in busting when he was 6. It’s worked all these years but some of the buttons di... See more

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Rated 5 out of 5 stars

Customer service is great. I have used e-mail and online chat for advice on what to order and the replacement remote control arrived swiftly. Unfortunately it wasn’t programmed as it should have been... See more

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Rated 5 out of 5 stars

I ordered a replacement remote for my Bel Canto Design E One s300i. Replacement remote looks great and works like it should. I highly recommend this website!

Company replied

Rated 5 out of 5 stars

Execution and delivery were spot on. Remote is much better than the original- it has AA batteries and has bold buttons. The original was small and always got lost between sofa cushions, had a button... See more

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Rated 5 out of 5 stars

I ordered a compatible remote control for my CD player, Wadia 6. Actually it is a machine I bought 30 years before. It's original remote control was out of order but nobody could fix it. I found VAT... See more

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Rated 5 out of 5 stars

found this site by chance as i was looking for a replacement remote.put in the make and model of tv and it told me which one i needed.placed order and received it in less than a week.i am not tech sav... See more

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Rated 5 out of 5 stars

I ordered a product...it was there! It arrived in Romania/Braila at the speed of sound! The product itself is perfect; i didn`t knew before that my amplifier had a motorized volume controller before i... See more

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Rated 5 out of 5 stars
Verified

Excellent! Before I ordered, I had questions, which the RCW staff answered by email within 10 minutes. After I ordered, RCW returned my repaired item within 2-3 working days (along with a complimentar... See more

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Rated 5 out of 5 stars

When VELUX stopped making the WLR 100 50 02 remote control hand set to operate my windows, they suggested that I replace the complete window control box, cables, motor and instal a solar panel to pow... See more

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Rated 5 out of 5 stars

Very trustworthy company.I ordered several remote control devices here.Now a problem occured - the device did not work as it should.I could keep the wrong remote and was refunded in full.They can make... See more

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Rated 5 out of 5 stars

Hello. I am very satisfied with the service of this company because it saved me a somewhat old DVD player by, on one hand repairing the original remote control and, on the other hand, providin... See more

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Rated 5 out of 5 stars

Had three old ceiling light fans, but down to 1 remote. Was considering getting new fans until I found a replacement here (id8 model) bought 2 and they work perfectly so now each fan is fully function... See more

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Rated 5 out of 5 stars

The new remote works so much better than the one it replaces ever did. I placed the order on a Sunday and the remote arrived the following Friday. One minor quibble was tha tthe packaging instructio... See more

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Rated 5 out of 5 stars

Saved me on my holiday when the remote from the mover of my caravan broke. Within two days it arrived well packed on destination in the Ardèche France.

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Rated 5 out of 5 stars

The remote arrived in 3-4 days for the Philips TV, everything is OK. I put the batteries in and everything worked immediately without pairing 👍 I haven't tried the keyboard yet to see if everything w... See more

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Rated 5 out of 5 stars

I purchased a universal remote control from Remote Control World. The delivery took 2 days . Itried to get my caravan motor mover to work with it but to no avail, i contacted Remote Control World a... See more

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Rated 5 out of 5 stars

It is a great product that replaced perfectly my defective original remote control. Above all, the excelent technical support the company gave me, helping to easily reprogram the product to perfectly... See more

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Rated 4 out of 5 stars

Little bit concerned whether the remote would work. But it does, it even works better then the original ever did. Please take in mind that the promised delivery dates are not met. Delivery to Nether... See more

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Rated 5 out of 5 stars

Purchased a Cambridge Audio Integrated Amplifier 650A (Not New) and got it without a remote, so hidden functions like speaker "B" could not be turned on and other functions still have to learn abo... See more

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Rated 5 out of 5 stars

Received my remote this morning. Already to go straight out of the box, battery in place. Wondered where I would be able to find a remote control for my vintage Technics cassette player, well thes... See more

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Rated 5 out of 5 stars

I ordered a replacement remote control for my Arcam AVR850. When I reported that the new remote control didn't work, one of the support team quickly got in touch, and guided me through a testing proce... See more

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Rated 5 out of 5 stars

Fantastic customer service and they really take care of problems! I am incredibly happy with the treatment I received and can't say more than that I will recommend them.

Company replied

Rated 5 out of 5 stars

I ordered an aftermarket remote control, which unfortunately didn't work. I told them and they recommended another type of remote control. They were sure it would be good. In the meantime, I found an... See more

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Rated 5 out of 5 stars

Thank you very muchfor the remote control,the remote works very well,very pleased,no problems at all.

Company replied

Rated 5 out of 5 stars

We are extremely pleased with the service from VAT. They rebuilt the remote control for our caravan mover, and everything works perfectly. Outstanding service – we give them our warmest recommendati... See more

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Rated 5 out of 5 stars
Verified

I am so impressed with this company I would give more than 5 Stars if it was possible! My first request for help was answered quickly, efficiently and in a friendly way. I was given confidence in sel... See more

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Rated 5 out of 5 stars

The replacement remote control I purchased from REMOTE CONTROL WORLD resurrected my old Denon stereo receiver. I was back in control. No more getting up and down to adjust the volume, etc. Then on... See more

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Rated 5 out of 5 stars

I received the remote yesterday , faster then you said initially . I just put the battery and was instantly conecting with the air conditioner wooooow I was crazy happy . Thank you soooo so much fo... See more

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Rated 5 out of 5 stars

Excellent! Repairs for not-good-working Remote Controls fast and very good. The employees are very friendly, especially Ondřej Krejčí, very friendly and very helpful. Many thx for the Service, will... See more

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Rated 5 out of 5 stars

I bought an remote and gave them the the modelnumber of my Television. Got it and it worked 100% without having to do anything. Top service. Arrived within a few days!

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Rated 5 out of 5 stars

I was pleasantly surprised with the speed with which each question or issue was resolved. The agents were polite, kind, engaged with the situation, provided all the necessary explanations, and resolve... See more

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Rated 5 out of 5 stars

The assistance is quickly and efficiently reacting. The delivery was correct. We had some problems with the connection between the mover and the remote control, but Helena helped us quickly. My com... See more

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Rated 5 out of 5 stars
Verified

Quick delivery. Quality product. Any problems solved fast. Highly recomended. Company that cares about customer. They will do best to solve any problem, and provide great service and product. Also wi... See more

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Rated 5 out of 5 stars

Im always wary about buying something from a company I do not know anything about. I also was wary about whether the product would work. I needed a voice controller for my Sony TV. It never came wi... See more

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Rated 5 out of 5 stars

Lovely company before and after care 100%. communication was fantastic throughout the whole process. The remote control is perfect I wouldn’t not hesitate to buy another one in future I can recommend... See more

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Rated 5 out of 5 stars

Customer service made every effort to ensure the remote control I was buying was the correct one for my TV. That seems simple, but in the case of my LG Magic Remote, it was not simple at all.

Company replied

Rated 5 out of 5 stars

The best service ever! I had a new defective remote and they replaced it promptly and the communication with Helena was great.I highly recommand this company for all your remote needs.

Company replied

Rated 5 out of 5 stars

I have used this company a couple of times now, to replace broken remote controls for fans, when the remote controls supplied with the fans have given up the ghost. Remote Control World was the only c... See more

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Rated 3 out of 5 stars

I ordered a remote control for a Tesla smart TV, it didn't work... After dozens of emails and pictures sent, they came to the conclusion that my TV was defective and that I should order another remote... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a replacement remote control for my air conditioner, and I must commend the customer support team for their exceptional assistance throughout the process. From the beginning,... See more

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Rated 5 out of 5 stars

Excellent communication, despatch and delivery to the UK. The staff were helpful and responded to any queries I had.

Company replied

Rated 5 out of 5 stars

I ordered an original remote control for a Dyson Pure Cool Me. The product is apparently on backorder, and I was informed that the payment would only be reserved. However, the money has in fact... See more

Company replied

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Company details

  1. Electronics Store

Written by the company

We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Excellent!

Excellent!
Repairs for not-good-working Remote Controls fast and very good.
The employees are very friendly, especially Ondřej Krejčí, very friendly and very helpful.
Many thx for the Service, will use it furthermore.

September 18, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
thank you for your kind words and sharing your experience with our services.

It is our pleasure to continuously provide you with quality repair services and profesional customer service.

If there is anything in the future we could help you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

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Rated 5 out of 5 stars

Excellent remote. Execution and exdelivery were spot on

Execution and delivery were spot on.
Remote is much better than the original- it has AA batteries and has bold buttons. The original was small and always got lost between sofa cushions, had a button cell with poor life and small buttons on the remote. Very happy with this.

September 18, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
Thank you for sharing your experience! We’re so glad to hear that the new remote not only works well but also improves on the original design with easier buttons and longer-lasting AA batteries. It’s great to know it makes everyday use more convenient — we really appreciate your feedback!

Best regards,
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Programmed remote control

the remote programmed for my ancient rotel gear works perfectly - communications and customer service are excellent - price and delivery most acceptable - highly recommended

September 17, 2025
Unprompted review
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Reply from Remote Control World

Dear customer, Thank you so much for your wonderful feedback! We’re delighted to hear the remote is working perfectly with your Rotel equipment and that you were pleased with our communication, service, price, and delivery. Your recommendation means a lot to us!

Best Regards
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Amazing selection of remote controls

Amazing selection of remote controls, reasonable prices and shipping costs, and great customer service. I highly recommend.

September 15, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
we are happy to read about your satisfaction with our products and services.

It was our pleasure to help not only in choosing the suitable remote control but also in explaining additional information requested. We are also happy to hear you appreciated our fair prices and fast shipping.

If there is anything in the future we could help you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars
Verified

Quick fix technical question

My question was taken serious and I could ask for a technican straight away

September 11, 2025
Remote Control World logo

Reply from Remote Control World

Dear customer,
Thank you for your feedback! We’re glad to hear your question was taken seriously and that you could connect with a technician right away. Providing quick and reliable support is very important to us, and we’re happy we could help.

Best regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD

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Rated 5 out of 5 stars

The best service ever!

The best service ever!
I had a new defective remote and they replaced it promptly and the communication with Helena was
great.I highly recommand this company for all your
remote needs.

September 9, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,

thank you very much for your wonderful review! I'm really glad that we could quickly replace the defective remote and that our communication went smoothly.

Your recommendation means a lot to us!

Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Excellent service

The assistance is quickly and efficiently reacting.
The delivery was correct.
We had some problems with the connection between the mover and the remote control, but Helena helped us quickly.
My compliments

September 8, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,

thank you very much for your kind review! I’m happy to hear that the delivery went smoothly and that I could quickly assist you with the connection issue between the mover and the remote control.

Your compliments mean a lot to us – we always strive to react fast and provide efficient solutions.

We truly appreciate your trust and look forward to helping you again whenever needed.

Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

We are extremely pleased with the…

We are extremely pleased with the service from VAT.
They rebuilt the remote control for our caravan mover, and everything works perfectly.
Outstanding service – we give them our warmest recommendation.

September 1, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
we are happy to read how satisifed you with our services were.

Our only goal is to provide all customers with working remote control (no matter if repair service or new remote control is ordered). It was our pleasure to do for you and if there is anything in the future we could help you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 3 out of 5 stars

OK at least

I ordered a remote control for a Tesla smart TV, it didn't work... After dozens of emails and pictures sent, they came to the conclusion that my TV was defective and that I should order another remote control from them, although, in the meantime, I ordered a remote control from another company that worked perfectly... After a month of negotiations, a refund was made and a functional remote control was delivered...

August 3, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
we are sorry to hear about your unpleasent experience with not working product.

Firstly, we would like to say we were sorry to find out the product was not working with your device.

As the remote control was emitting signal (in case it would not be emitting we would have sent new product immediately), it meant there was "nothing" wrong from the technical point of view regarding the remote control itself and the issue could be elsewhere. The thing is, in case any issue occurs, we just want to resolve it and provide customers with a solution (of course we can also offer simply refunding the money, however, refund has never made not working product work - customer would have to buy new product, wait till it is delivered, etc.) That is why we keep the refund option as the last one if customers do not ask for it sooner (in case they do, the refund is processed immediately).

Still, we can understand the situation made you angry and as you mention in your review - you already bought new original remote control that is working with your device and the mistake seems to be on our part.

A few moments ago, we emailed you with more detailed explanation, apologies and offer and we hope to hear back from you. Once again we would like to sincerely apologize for all inconveniences caused.

Yours faithfully,
VAT ELECTRONIC - REMOET CONTROL WORLD

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Rated 5 out of 5 stars

The remote arrived in 3-4 days for the…

The remote arrived in 3-4 days for the Philips TV, everything is OK. I put the batteries in and everything worked immediately without pairing 👍 I haven't tried the keyboard yet to see if everything works but I think it will be OK. The keyboard needed pairing but now the keyboard works perfectly. Recommendation from this buyer 👍

August 29, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
we appreciate your kind words.
´
It was our pleasure to help you in choosing the model that would suit you the best and we are happy to hear how satisfied you with our proudcts and services are.

If there is anything in the future we could assist you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars
Verified

Amazing expirience. Quick delivery

Quick delivery. Quality product. Any problems solved fast. Highly recomended. Company that cares about customer. They will do best to solve any problem, and provide great service and product. Also with their amount of work they have very very fast service. Respect.

September 2, 2025
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Reply from Remote Control World

Dear customer,
thank you for your kind review!
we appreciate your kind words and thank you for sharing your experience.
We value our customers above all and in case any issue occurs (which may occasionally from time to time happen) we always work hard to provide a solution.

It was our pleasure to do so for you and if there is anything in the future we could help you with do not hesitate to contact us.

Best regards
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Great customer service

Customer service made every effort to ensure the remote control I was buying was the correct one for my TV. That seems simple, but in the case of my LG Magic Remote, it was not simple at all.

August 26, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
Thank you for your kind review! We’re delighted that our customer service team could help you find the correct remote, especially with the more complex LG Magic Remote models. Your satisfaction means a lot to us, and we’re glad everything worked out smoothly.
Best Regards
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Able To Replace a Rare Remote Control

Despite the appropriate remote control not being listed on their website, Remote Control World were able to program and print a correctly labelled remote for my Cambridge Audio TV2 V2 speaker. My genuine remote had died, a common problem, leaving it only able to turn the speaker on/off and Cambridge Audio no longer stocks replacements. This replacement remote works perfectly and has all the functionality of the genuine remote (if it was working).

August 26, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
thank you for your kind words.

It was our pleasure to create the correct remote control for you - our only goal is to provide all our customers with working remote control so they can still operate their devices no matter what happened to the original pieces.

After being on the market with remote controls for more than 30 year we are confident to say we can create remote control for any device or resolve any issue with it.

If there is anything in the future we could help you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

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Rated 5 out of 5 stars

Provided prompt and excellent advise to…

Provided prompt and excellent advise to solve my technical problem with some remote control application. Product works fine.

August 1, 2025
Unprompted review
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Reply from Remote Control World

Dear customer,
we appreciate your kind review and want to thank you for sharing your experience.

We always work hard to help our customers as our only goal is to provide with fully working remote control. It was our pleasure to do so for you and if there is anything in the future we could assist you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

I ordered a product...it was there

I ordered a product...it was there! It arrived in Romania/Braila at the speed of sound! The product itself is perfect; i didn`t knew before that my amplifier had a motorized volume controller before i bought this remote. I will recommend this guys for anyone searching for a remote control ! My english may be bad but this seller isn`t !

August 26, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Hi,

thank you for such an amazing review! We’re delighted to hear your order reached you so quickly and that the remote works perfectly with your amplifier. It’s great that it even revealed a new feature you didn’t know about before! Your recommendation means a lot to us, and we’ll be happy to assist you anytime in the future.

Best regards,
The VAT Team

Rated 5 out of 5 stars

Great support!

Ordering and shipping went fine. There was a tiny mistake but the support helped me out and all is fine now.
Very friendly and useful support!

August 26, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
Thank you for your kind words! We’re glad to hear that everything with your order and shipping went smoothly, and we appreciate your patience with the small mistake. It’s great to know our support team could quickly assist you — we’ll be here anytime you need help in the future.
Best regards,
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Excellent Customer Service

I ordered a replacement remote control for my Arcam AVR850. When I reported that the new remote control didn't work, one of the support team quickly got in touch, and guided me through a testing procedure. This helped identify the problem, which I was able to resolve. The support team kept in touch until the remote control was working, and the company refunded part of my payment as a goodwill gesture to apologise for the inconvenience. I would be happy to order from this company in the future.

August 21, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
we appreciate your kind words and thank you for sharing your experience.

We value our customers above all and in case any issue occurs (which may occasionally from time to time happen) we always work hard to provide a solution.

It was our pleasure to do so for you and if there is anything in the future we could help you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

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Rated 5 out of 5 stars

Q Acoustics BT3 replacement remote

Good product, and great service, including the chat facility. Would recommend.

August 22, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Hi there,

thank you for your positive feedback! We’re glad to hear you’re satisfied with both the product and our service, including the chat support. Your recommendation means a lot to us, and we’ll be happy to help you again anytime.

Best regards,
The VAT Team

Rated 4 out of 5 stars

Remote control

Everything works out as I expected.
Delivery on time and good respons on email.

August 15, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
We appreciate your kind words and thank you for sharing your experience.

We are pleased to hear that you were satisfied not only with our products but also with our after-sales service. It was our pleasure to help and if there is anything in the future we could help you with do not hesitate to contact us.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL

Rated 5 out of 5 stars

DVD DRIVE SAVIORS!

Hello.
I am very satisfied with the service of this company because it saved me a somewhat old DVD player by, on one hand repairing the original remote control and, on the other hand, providing a new one with the same features (while I was wrong about the dedicated model in my order), bravo!
To summarize:
- Efficient, professional and attentive service.
- Interesting price for the client,
- Fast service (if we take into account postal delays to the Czech Republic).
A big thank you!
Sincerely.
EB

June 24, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,

thank you very much for your kind words! We are truly happy that we could help bring your DVD player back to life by repairing the original remote control and providing a compatible new one.

It is always our goal to deliver fast, professional and reliable service, so your feedback means a lot to us. We also appreciate your patience with the international shipping time.

Enjoy your DVD player and both remotes — and if you ever need help again, we’ll be glad to assist you.

Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD

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