Had to order a replacement Sharp AQUOS remote with solar panel as the shop POWER.dk did not want to replace a 2month old remote with an original one. Even after they had the remote handed to th... See more
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We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Korejska 724/15, 70200, Ostrava, Czech Republic
Replied to 97% of negative reviews
Typically replies within 48 hours
Good quality item and delivered in a timely manner, also a reasonable price .

Reply from Remote Control World
Customer service is great. I have used e-mail and online chat for advice on what to order and the replacement remote control arrived swiftly. Unfortunately it wasn’t programmed as it should have been and as I was not willing to send the original remote control to help the technicians, as I have no faith in DHL, PostNL etc. there was understandably nothing they could do although they have tried to and have answered my many emails every time. I have received a full refund and should the original remote control stop working I will then send it with another order the same day! No hesitation. Also I thought the price of the replacement remote control was very good.

Reply from Remote Control World
I have missed my NAD CD player remote for a very long time. My original remote packed up. When I discovered there is a real replacement available I made the purchase. I got good service at the purchase and the courier UPS was also reliable. It was wonderful to get the remote and check that it works well. Initially I thought the pause button may not work but checked later that the the play button is also a pause button when you press it again. The online chat support is very good and I’m off to happy music listening. The remote truest replicates all the original functions well. Greetings.

Reply from Remote Control World
It is a great product that replaced perfectly my defective original remote control. Above all, the excelent technical support the company gave me, helping to easily reprogram the product to perfectly fulfill my requirements. Congratulations to Helena, the person that helped me through all steps to complete the process. I strongly recommend their products and services.

Reply from Remote Control World
The remote for my 30 year old piece of rare Sony hi fi worked first time!

Reply from Remote Control World
Fantastic customer service and they really take care of problems! I am incredibly happy with the treatment I received and can't say more than that I will recommend them.

Reply from Remote Control World
Saved me on my holiday when the remote from the mover of my caravan broke. Within two days it arrived well packed on destination in the Ardèche France.

Reply from Remote Control World
Lovely company before and after care 100%. communication was fantastic throughout the whole process. The remote control is perfect I wouldn’t not hesitate to buy another one in future I can recommend them enough

Reply from Remote Control World
I bought an remote and gave them the the modelnumber of my Television. Got it and it worked 100% without having to do anything. Top service. Arrived within a few days!

Reply from Remote Control World
I recently ordered a replacement remote control for my air conditioner, and I must commend the customer support team for their exceptional assistance throughout the process.
From the beginning, the team was proactive and patient. Even though there was a mistake with the order(partially from my side) they guided me through multiple troubleshooting steps—including battery replacement and IR signal testing—and carefully reviewed the photos and videos I provided. When we identified a potential compatibility issue, they promptly offered a solution and arranged for the remote to be returned for further inspection and replacement.
Although I faced unexpectedly high shipping costs for the return, the team listened and provided a really fair and cheap resolution. I was especially impressed with their consistent follow-up and clear communication at every stage.
Also to my surprise and delight, they included thoughtful gifts with the return—a kind and personal touch that truly stood out.
Despite the initial product-related challenge, the support I received was top-notch. The team was knowledgeable, empathetic, and committed to resolving my issue—a true example of customer service excellence.
I highly recommend this company for their reliable support and dedication to customer satisfaction.
Thank you!

Reply from Remote Control World
Exactly what I needed, super fast delivery and reasonably priced

Reply from Remote Control World
I have used this company a couple of times now, to replace broken remote controls for fans, when the remote controls supplied with the fans have given up the ghost. Remote Control World was the only company I could find that had compatible remotes for my fans. On both occasions the service has been excellent. In my most recent experience the original delivery failed (the delivery company couldn't find my address) and the item was returned to sender. This was no problem for Remote Control World. To resolve the problem I had an online chat with one of their representatives, purchased another remote which, at their suggestion I had delivered to a local pick up point, with a promise of a refund on the original order. I received the second delivery with no problem and today, after another chat, I confirmed delivery and that the remote was working (they asked about that in the chat) and received an instant refund to my PayPal account while the chat was ongoing. As I said, excellent service. I would highly recommend them.

Reply from Remote Control World
Supplied the exact remote needed and extremely helpful plus dispatched quickly to the UK.
Highly recommended supplier.

Reply from Remote Control World
I ordered a remote that was supposed to be compatible, but was not. When I got in touch with the company and after they had looked into it, they offered me a 40% refund. I explained (for the third time) that the remote control was no good to me and did not work with my Onkyo stereo. I'm afraid they haven't been back in touch ( this was at least two weeks ago). Very poor customer service ( I'm not going to keep on chasing them) and an INCOMPATIBLE remote. I'm sure this review will be replied to with some other excuse.
Edit, With regards to the reply from the company,
As I have previously explained, the reason I purchased the remote was because the stereo can not be used correctly with a remote. So the fact that 95% of the function work is irrelevant. I needed the radio channel search to work, and it doesn't. So the remote is no go to me.
As I explained to the technician previously (which they seem to be ignoring) I haven't good the original remote.
The companies response has been very disappointing if not predictable.

Reply from Remote Control World
I purchased a universal remote control from Remote Control World. The delivery took 2 days . Itried to get my caravan motor mover to work with it but to no avail, i contacted Remote Control World and they put me in touch with a man called Adam. He was able to help me setting up the remote via Email. I'm glad to say that the remote works as it should, as my original Remote Control worked when it wanted stopping and starting all the time. I would like to thank Adam especially as he took the time and effort to help me out . Thankyou Adam. Much appreciated m8 .Andy Lettin. From the U.k.👍👍👍

Reply from Remote Control World
I was pleasantly surprised with the speed with which each question or issue was resolved. The agents were polite, kind, engaged with the situation, provided all the necessary explanations, and resolved the issues immediately. I would most certainly recommend.

Reply from Remote Control World
I ordered a compatible remote control for my CD player, Wadia 6.
Actually it is a machine I bought 30 years before. It's original remote control was out of order but nobody could fix it. I found VAT company from internet to order one. The product had a reasonable price and delivered as scheduled. Their working process was polite and professional. It's working perfectly. I feel like my device is revived. Thank you VAT, I appreciate your efforts to develop and supply this convenient product.

Reply from Remote Control World
Item as described super fast delivery
Highly recommended!
Thx

Reply from Remote Control World
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