Remote Control World Reviews 2,236

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers also express satisfaction with the quality and functionality of the products, noting that replacements often work better than the originals. The level of agreement is strong regarding both the delivery service and product quality, indicating a reliable and positive experience for many. While opinions on order processing and contact experiences vary, the overall sentiment remains positive. People appreciate the helpful and friendly customer service, with representatives often going the extra mile to resolve issues. Reviewers value the company's commitment to customer satisfaction, noting instances of prompt replacements, refunds, and even complimentary gifts. The company is highly recommended for its excellent service, product quality, and dedication to resolving customer concerns.

Based on these reviews

Rated 5 out of 5 stars

Had to order a replacement Sharp AQUOS remote with solar panel as the shop POWER.dk did not want to replace a 2month old remote with an original one. Even after they had the remote handed to th... See more

Company replied

Rated 5 out of 5 stars
Verified

The first unit failed. Unable to fix it "remotely". Had very good communications and quick response from Adam. He organised a replacement unit. All good now. The remote has all the functions needed... See more

Company replied

Rated 5 out of 5 stars
Verified

With my experiance Your company went above and beyond to solve my problem. Also with prompted response with any questions or concerns. I am happy with the,end,results.

Company replied

Rated 5 out of 5 stars

I have missed my NAD CD player remote for a very long time. My original remote packed up. When I discovered there is a real replacement available I made the purchase. I got good service at the purchas... See more

Company replied

Rated 5 out of 5 stars

I came across this brilliant company because the remote control that comes with the Q2 sound bar is woefully inadequate and broke within a year. Remote Control World offer a much more resilient and us... See more

Company replied

Rated 5 out of 5 stars

Incredible customer service! I bought a replacement remote for my old Bose remote that, my now, 13 year old had a hand in busting when he was 6. It’s worked all these years but some of the buttons di... See more

Company replied

Rated 5 out of 5 stars

Customer service is great. I have used e-mail and online chat for advice on what to order and the replacement remote control arrived swiftly. Unfortunately it wasn’t programmed as it should have been... See more

Company replied

Rated 5 out of 5 stars

I ordered a replacement remote for my Bel Canto Design E One s300i. Replacement remote looks great and works like it should. I highly recommend this website!

Company replied

Rated 5 out of 5 stars

Execution and delivery were spot on. Remote is much better than the original- it has AA batteries and has bold buttons. The original was small and always got lost between sofa cushions, had a button... See more

Company replied

Rated 5 out of 5 stars

I ordered a compatible remote control for my CD player, Wadia 6. Actually it is a machine I bought 30 years before. It's original remote control was out of order but nobody could fix it. I found VAT... See more

Company replied

Rated 5 out of 5 stars

found this site by chance as i was looking for a replacement remote.put in the make and model of tv and it told me which one i needed.placed order and received it in less than a week.i am not tech sav... See more

Company replied

Rated 5 out of 5 stars

I ordered a product...it was there! It arrived in Romania/Braila at the speed of sound! The product itself is perfect; i didn`t knew before that my amplifier had a motorized volume controller before i... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent! Before I ordered, I had questions, which the RCW staff answered by email within 10 minutes. After I ordered, RCW returned my repaired item within 2-3 working days (along with a complimentar... See more

Company replied

Rated 5 out of 5 stars

When VELUX stopped making the WLR 100 50 02 remote control hand set to operate my windows, they suggested that I replace the complete window control box, cables, motor and instal a solar panel to pow... See more

Company replied

Rated 5 out of 5 stars

Very trustworthy company.I ordered several remote control devices here.Now a problem occured - the device did not work as it should.I could keep the wrong remote and was refunded in full.They can make... See more

Company replied

Rated 5 out of 5 stars

Hello. I am very satisfied with the service of this company because it saved me a somewhat old DVD player by, on one hand repairing the original remote control and, on the other hand, providin... See more

Company replied

Rated 5 out of 5 stars

Had three old ceiling light fans, but down to 1 remote. Was considering getting new fans until I found a replacement here (id8 model) bought 2 and they work perfectly so now each fan is fully function... See more

Company replied

Rated 5 out of 5 stars

The new remote works so much better than the one it replaces ever did. I placed the order on a Sunday and the remote arrived the following Friday. One minor quibble was tha tthe packaging instructio... See more

Company replied

Rated 5 out of 5 stars

Saved me on my holiday when the remote from the mover of my caravan broke. Within two days it arrived well packed on destination in the Ardèche France.

Company replied

Rated 5 out of 5 stars

The remote arrived in 3-4 days for the Philips TV, everything is OK. I put the batteries in and everything worked immediately without pairing 👍 I haven't tried the keyboard yet to see if everything w... See more

Company replied

Rated 5 out of 5 stars

I purchased a universal remote control from Remote Control World. The delivery took 2 days . Itried to get my caravan motor mover to work with it but to no avail, i contacted Remote Control World a... See more

Company replied

Rated 5 out of 5 stars

It is a great product that replaced perfectly my defective original remote control. Above all, the excelent technical support the company gave me, helping to easily reprogram the product to perfectly... See more

Company replied

Rated 4 out of 5 stars

Little bit concerned whether the remote would work. But it does, it even works better then the original ever did. Please take in mind that the promised delivery dates are not met. Delivery to Nether... See more

Company replied

Rated 5 out of 5 stars

Purchased a Cambridge Audio Integrated Amplifier 650A (Not New) and got it without a remote, so hidden functions like speaker "B" could not be turned on and other functions still have to learn abo... See more

Company replied

Rated 5 out of 5 stars

Received my remote this morning. Already to go straight out of the box, battery in place. Wondered where I would be able to find a remote control for my vintage Technics cassette player, well thes... See more

Company replied

Rated 5 out of 5 stars

I ordered a replacement remote control for my Arcam AVR850. When I reported that the new remote control didn't work, one of the support team quickly got in touch, and guided me through a testing proce... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service and they really take care of problems! I am incredibly happy with the treatment I received and can't say more than that I will recommend them.

Company replied

Rated 5 out of 5 stars

I ordered an aftermarket remote control, which unfortunately didn't work. I told them and they recommended another type of remote control. They were sure it would be good. In the meantime, I found an... See more

Company replied

Rated 5 out of 5 stars

Thank you very muchfor the remote control,the remote works very well,very pleased,no problems at all.

Company replied

Rated 5 out of 5 stars

We are extremely pleased with the service from VAT. They rebuilt the remote control for our caravan mover, and everything works perfectly. Outstanding service – we give them our warmest recommendati... See more

Company replied

Rated 5 out of 5 stars
Verified

I am so impressed with this company I would give more than 5 Stars if it was possible! My first request for help was answered quickly, efficiently and in a friendly way. I was given confidence in sel... See more

Company replied

Rated 5 out of 5 stars

The replacement remote control I purchased from REMOTE CONTROL WORLD resurrected my old Denon stereo receiver. I was back in control. No more getting up and down to adjust the volume, etc. Then on... See more

Company replied

Rated 5 out of 5 stars

I received the remote yesterday , faster then you said initially . I just put the battery and was instantly conecting with the air conditioner wooooow I was crazy happy . Thank you soooo so much fo... See more

Company replied

Rated 5 out of 5 stars

Excellent! Repairs for not-good-working Remote Controls fast and very good. The employees are very friendly, especially Ondřej Krejčí, very friendly and very helpful. Many thx for the Service, will... See more

Company replied

Rated 5 out of 5 stars

I bought an remote and gave them the the modelnumber of my Television. Got it and it worked 100% without having to do anything. Top service. Arrived within a few days!

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised with the speed with which each question or issue was resolved. The agents were polite, kind, engaged with the situation, provided all the necessary explanations, and resolve... See more

Company replied

Rated 5 out of 5 stars

The assistance is quickly and efficiently reacting. The delivery was correct. We had some problems with the connection between the mover and the remote control, but Helena helped us quickly. My com... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery. Quality product. Any problems solved fast. Highly recomended. Company that cares about customer. They will do best to solve any problem, and provide great service and product. Also wi... See more

Company replied

Rated 5 out of 5 stars

Im always wary about buying something from a company I do not know anything about. I also was wary about whether the product would work. I needed a voice controller for my Sony TV. It never came wi... See more

Company replied

Rated 5 out of 5 stars

Lovely company before and after care 100%. communication was fantastic throughout the whole process. The remote control is perfect I wouldn’t not hesitate to buy another one in future I can recommend... See more

Company replied

Rated 5 out of 5 stars

Customer service made every effort to ensure the remote control I was buying was the correct one for my TV. That seems simple, but in the case of my LG Magic Remote, it was not simple at all.

Company replied

Rated 5 out of 5 stars

The best service ever! I had a new defective remote and they replaced it promptly and the communication with Helena was great.I highly recommand this company for all your remote needs.

Company replied

Rated 5 out of 5 stars

I have used this company a couple of times now, to replace broken remote controls for fans, when the remote controls supplied with the fans have given up the ghost. Remote Control World was the only c... See more

Company replied

Rated 3 out of 5 stars

I ordered a remote control for a Tesla smart TV, it didn't work... After dozens of emails and pictures sent, they came to the conclusion that my TV was defective and that I should order another remote... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a replacement remote control for my air conditioner, and I must commend the customer support team for their exceptional assistance throughout the process. From the beginning,... See more

Company replied

Rated 5 out of 5 stars

Excellent communication, despatch and delivery to the UK. The staff were helpful and responded to any queries I had.

Company replied

Rated 5 out of 5 stars

I ordered an original remote control for a Dyson Pure Cool Me. The product is apparently on backorder, and I was informed that the payment would only be reserved. However, the money has in fact... See more

Company replied

We perform checks on reviews


Company details

  1. Electronics Store

Written by the company

We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

TV CONTROL

Good quality item and delivered in a timely manner, also a reasonable price .

August 25, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer
Thank you for sharing your feedback with us. We’re delighted to hear the item’s quality met your expectations, the price felt reasonable, and that it arrived quickly and safely. We’re glad we could help and that everything went smoothly. Your satisfaction motivates us, and we’re committed to maintaining this level of service every time you shop with us. We look forward to serving you again.

Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Advertisement
Rated 5 out of 5 stars

Great company

Customer service is great. I have used e-mail and online chat for advice on what to order and the replacement remote control arrived swiftly. Unfortunately it wasn’t programmed as it should have been and as I was not willing to send the original remote control to help the technicians, as I have no faith in DHL, PostNL etc. there was understandably nothing they could do although they have tried to and have answered my many emails every time. I have received a full refund and should the original remote control stop working I will then send it with another order the same day! No hesitation. Also I thought the price of the replacement remote control was very good.

July 17, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
Thank you for your thoughtful review and kind words. We’re happy to hear the replacement arrived quickly and that everything was resolved to your satisfaction, including the prompt refund—it was our pleasure to provide you with quality customer support.

When a code isn’t in our database and technical documentation is missing or incomplete, we do need to read the original remote to create a perfect match. We’re updating our guidance to make this clearer up front and expanding our code library to reduce such cases. We truly appreciate your feedback and will be ready to prioritize your next order whenever you decide to proceed.

Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

I have missed my NAD CD player remote…

I have missed my NAD CD player remote for a very long time. My original remote packed up. When I discovered there is a real replacement available I made the purchase. I got good service at the purchase and the courier UPS was also reliable. It was wonderful to get the remote and check that it works well. Initially I thought the pause button may not work but checked later that the the play button is also a pause button when you press it again. The online chat support is very good and I’m off to happy music listening. The remote truest replicates all the original functions well. Greetings.

October 12, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

Thank you very much for your detailed and positive feedback. We are delighted to hear that you were able to replace your NAD CD player remote successfully and that it functions exactly as the original.

We are also glad that our online chat support and UPS delivery met your expectations. It was our pleasure to help you find a solution that allows you to enjoy your music again without compromise.

We truly appreciate your trust and recommendation and wish you many more happy listening moments!

Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

It is a great product!

It is a great product that replaced perfectly my defective original remote control. Above all, the excelent technical support the company gave me, helping to easily reprogram the product to perfectly fulfill my requirements. Congratulations to Helena, the person that helped me through all steps to complete the process. I strongly recommend their products and services.

October 8, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,

Thank you so much for your kind words! I am very happy to know that I could help you reprogram the remote control and that it now works perfectly as a replacement for your original one.

It was a pleasure to guide you through the process, and your positive feedback truly means a lot to me.

I sincerely appreciate your recommendation and your trust in our company.

Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Sony TA-E80ES remote

The remote for my 30 year old piece of rare Sony hi fi worked first time!

October 8, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Thank you for your great feedback! We’re thrilled to hear the remote worked perfectly with your classic Sony hi-fi. ⭐️

— The VAT Electronic s.r.o. Team

Advertisement
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service and they really take care of problems! I am incredibly happy with the treatment I received and can't say more than that I will recommend them.

September 20, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,

We are truly happy to hear that you are satisfied with our customer service and support. Taking good care of our customers is our top priority, and feedback like yours means a lot to us.

We really appreciate your recommendation and look forward to helping you again in the future if needed.

Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Saved me on my holiday when the remote…

Saved me on my holiday when the remote from the mover of my caravan broke. Within two days it arrived well packed on destination in the Ardèche France.

August 21, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

Thank you very much for your kind feedback. We are delighted to hear that we could help you during your holiday and that the replacement remote for your caravan motor arrived quickly and safely.

We always strive to provide fast and reliable service and to offer the highest level of support to all our customers.

We truly appreciate your trust and recommendation!

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Absolutely perfect

Lovely company before and after care 100%. communication was fantastic throughout the whole process. The remote control is perfect I wouldn’t not hesitate to buy another one in future I can recommend them enough

September 26, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

thank you very much for your wonderful review. We are delighted that you are satisfied not only with the remote control itself but also with our before- and after-sales care. Clear communication and reliable support throughout the whole process are values we take very seriously.

In your case, the remote was made as a custom-programmed unit, and we are especially proud of our expertise in this area. Creating remotes on demand for specific devices is one of our specialties, and it is always rewarding to see this effort appreciated.

It means a lot to us that you would not hesitate to buy from us again and that you recommend our company so highly.

Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

I bought an remote and gave them the…

I bought an remote and gave them the the modelnumber of my Television. Got it and it worked 100% without having to do anything. Top service. Arrived within a few days!

October 6, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,

We’re glad to hear that everything worked perfectly with your new remote and that you were happy with the fast delivery. Providing top service and simple solutions for our customers is exactly what we aim for.

Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD

Advertisement
Rated 5 out of 5 stars

Exceptional service

I recently ordered a replacement remote control for my air conditioner, and I must commend the customer support team for their exceptional assistance throughout the process.
From the beginning, the team was proactive and patient. Even though there was a mistake with the order(partially from my side) they guided me through multiple troubleshooting steps—including battery replacement and IR signal testing—and carefully reviewed the photos and videos I provided. When we identified a potential compatibility issue, they promptly offered a solution and arranged for the remote to be returned for further inspection and replacement.
Although I faced unexpectedly high shipping costs for the return, the team listened and provided a really fair and cheap resolution. I was especially impressed with their consistent follow-up and clear communication at every stage.
Also to my surprise and delight, they included thoughtful gifts with the return—a kind and personal touch that truly stood out.
Despite the initial product-related challenge, the support I received was top-notch. The team was knowledgeable, empathetic, and committed to resolving my issue—a true example of customer service excellence.
I highly recommend this company for their reliable support and dedication to customer satisfaction.

Thank you!

July 23, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

thank you very much for your outstanding and detailed review. We are truly glad that our support team was able to assist you step by step – from troubleshooting and compatibility checks to arranging a fair solution for the return.

We know that unexpected shipping costs can be frustrating, so we always strive to find the most reasonable way forward. It makes us especially happy that you appreciated not only the technical help but also the personal touches we included in your package.

Your words confirm that our focus on knowledgeable, empathetic, and reliable support is what really makes the difference.

Thank you for your trust and for recommending us so highly – it means a lot to our entire team.

Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed, super fast delivery and reasonably priced

October 3, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

thank you very much for your kind words. We are delighted that you received exactly what you needed, with super fast delivery at a fair price. Providing both speed and value is what we always aim for.

We truly appreciate your feedback and your trust in Remote Control World.

Yours faithfully,
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Excellent service

I have used this company a couple of times now, to replace broken remote controls for fans, when the remote controls supplied with the fans have given up the ghost. Remote Control World was the only company I could find that had compatible remotes for my fans. On both occasions the service has been excellent. In my most recent experience the original delivery failed (the delivery company couldn't find my address) and the item was returned to sender. This was no problem for Remote Control World. To resolve the problem I had an online chat with one of their representatives, purchased another remote which, at their suggestion I had delivered to a local pick up point, with a promise of a refund on the original order. I received the second delivery with no problem and today, after another chat, I confirmed delivery and that the remote was working (they asked about that in the chat) and received an instant refund to my PayPal account while the chat was ongoing. As I said, excellent service. I would highly recommend them.

October 3, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

thank you very much for sharing your detailed experience. We are delighted that we could provide you with compatible remotes for your fans when the originals stopped working.

It is true that sometimes delivery companies face difficulties, but we are glad that with the local pick-up point solution everything worked smoothly. We are especially pleased that you appreciated our live chat support and the instant PayPal refund once the successful delivery was confirmed.

Your words confirm that our focus on excellent customer service and reliable solutions makes a real difference. We truly appreciate your recommendation and your trust in Remote Control World.

Best regards,
Adam
Remote Control World Team

Rated 5 out of 5 stars
Verified

Remote Control World

Supplied the exact remote needed and extremely helpful plus dispatched quickly to the UK.
Highly recommended supplier.

September 30, 2025
Remote Control World logo

Reply from Remote Control World

Dear Customer,

thank you very much for your positive feedback. We are glad to hear that you received exactly the remote you needed and that our team was able to assist you. Fast dispatch and reliable delivery to the UK and worldwide are part of our daily commitment.

Your recommendation means a lot to us – we truly appreciate your trust in Remote Control World.

Best regards,
Adam
Remote Control World Team

Advertisement
Rated 5 out of 5 stars

Great service

September 30, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
Thank you very much for feedback! We truly appreciate your kind words about our service and processes, and we’re glad the remote is working perfectly for you.

Best regards
Adam
VAT ELECOTRNIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Solved

ProBlem Sorted !!!! 10/10

September 22, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

I was surprised by your review, so I wanted to clarify a few points.

Our support team exchanged three emails with you between September 20 and 24, trying to help you get your Hörmann gate remote working. Their mistake was not giving you the return address immediately – they assumed, as most customers do, that you wanted assistance with pairing and setup rather than an immediate return.

Please note: the return address is always visible on our website in several places, in our terms & conditions, and even directly under each product (30-day return policy). For your ordered product, it is clearly written here:

Contact & Return Information

Return Policy in Conditions

Return Policy under the product page

You always have the right to return a product within 30 days for a full refund including shipping – no reason needed.

Helena from support only tried to save you the trouble of returning the product by helping you get it working. This is our main goal: to make sure every customer ends up with a fully functional remote. In fact, we resolve about 90% of cases this way with just a little cooperation and patience.

The 48-hour delay in her second reply was because she consulted our specialist: your setup is unusual (a Marantz control unit with a Hörmann gate), and Hörmann itself uses multiple coding systems (433 MHz, 868 MHz, 40.686 MHz). They wanted to check which exact model you needed, since the one you ordered is not compatible with your gate.

If you would like us to configure the correct remote, we only need to know which remote you used with your gate before (a photo would be best). If you don’t have the original remote, a photo of the Hörmann control board inside the housing would help. With that, we can even supply a single remote that controls both Hörmann and Marantz – but it has to be a different type than the one you ordered.

Of course, you can still return your current remote for a refund or exchange at any time. Since you already reported the issue, the 30-day return period is guaranteed even if you return it later. Just send the remote back with your order number, and we will either refund your payment or send you the correct model – whichever you prefer.

Kind regards,
Your Customer Service Team

Rated 1 out of 5 stars

Very poor service

I ordered a remote that was supposed to be compatible, but was not. When I got in touch with the company and after they had looked into it, they offered me a 40% refund. I explained (for the third time) that the remote control was no good to me and did not work with my Onkyo stereo. I'm afraid they haven't been back in touch ( this was at least two weeks ago). Very poor customer service ( I'm not going to keep on chasing them) and an INCOMPATIBLE remote. I'm sure this review will be replied to with some other excuse.
Edit, With regards to the reply from the company,
As I have previously explained, the reason I purchased the remote was because the stereo can not be used correctly with a remote. So the fact that 95% of the function work is irrelevant. I needed the radio channel search to work, and it doesn't. So the remote is no go to me.
As I explained to the technician previously (which they seem to be ignoring) I haven't good the original remote.
The companies response has been very disappointing if not predictable.

September 1, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear Customer,

thank you for your feedback. You wrote yourself that only the channel up/down buttons were not working, while more than 95% of the other functions worked correctly. That is why we offered you a 40% refund as a fair compensation.

Your case has since been escalated directly to me – I am an engineer specialized in radio and telecommunication technology and I personally deal only with the most complex cases. What makes our company unique is that I can do something no one else in the world can: even from a broken or damaged original remote, I can read the chip, extract the exact codes, and create a fully working copy. If we cannot solve it, then nobody else can.

If you still have your original Onkyo remote (working or not), please send it to me. I will repair it for free, copy its codes and provide you with a perfect replacement. If the original is no longer available, I can still analyze and deduce the missing codes from similar models – but this method is more time-consuming and less reliable.

We apologize for the communication delay and assure you that your case is now being handled at the highest level of expertise available in Europe.

Kind regards,
Katerina Kulhankova
Engineer – Radio & Telecommunication Technology
Remote Control World

Rated 5 out of 5 stars

Remote Control Sorted.

I purchased a universal remote control from Remote Control World. The delivery took 2 days . Itried to get my caravan motor mover to work with it but to no avail, i contacted Remote Control World and they put me in touch with a man called Adam. He was able to help me setting up the remote via Email. I'm glad to say that the remote works as it should, as my original Remote Control worked when it wanted stopping and starting all the time. I would like to thank Adam especially as he took the time and effort to help me out . Thankyou Adam. Much appreciated m8 .Andy Lettin. From the U.k.👍👍👍

September 21, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
Thank you so much for your detailed review! We’re very happy to hear that your new universal remote is working reliably and that it solved the issues you had with your original one. . It’s wonderful to have customers like you, and we truly appreciate your trust in Remote Control World. Enjoy your caravan motor mover without the hassle!

Best regards
Adam
VAT ELECOTRNIC - REMOTE CONTROL WORLD

Advertisement
Rated 5 out of 5 stars

Excelent people

I was pleasantly surprised with the speed with which each question or issue was resolved. The agents were polite, kind, engaged with the situation, provided all the necessary explanations, and resolved the issues immediately. I would most certainly recommend.

September 10, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,

Thank you so much for your wonderful review! We’re delighted to hear that our team was able to assist you quickly and that you felt supported throughout the process. It really means a lot to us that you appreciated not only the speed, but also the kindness and engagement of our agents.

Your recommendation is the highest compliment we could receive. We’ll be here for you anytime you need us again.

Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Thank you

I ordered a compatible remote control for my CD player, Wadia 6.
Actually it is a machine I bought 30 years before. It's original remote control was out of order but nobody could fix it. I found VAT company from internet to order one. The product had a reasonable price and delivered as scheduled. Their working process was polite and professional. It's working perfectly. I feel like my device is revived. Thank you VAT, I appreciate your efforts to develop and supply this convenient product.

September 15, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,
Thank you very much for your detailed and thoughtful feedback! We’re delighted that our compatible remote brought your device back to life after so many years . We truly appreciate your kind words about our service and processes, and we’re glad the remote is working perfectly for you. Enjoy rediscovering your music, and thank you again for choosing VAT!

Best regards
Adam
VAT ELECOTRNIC - REMOTE CONTROL WORLD

Rated 5 out of 5 stars

Item as described super fast delivery

Item as described super fast delivery
Highly recommended!
Thx

September 13, 2025
Unprompted review
Remote Control World logo

Reply from Remote Control World

Dear customer,

thank you very much for your great feedback! We’re glad the remote arrived quickly and everything was as expected.

Best regards,
Helena
VAT ELECTRONIC – REMOTE CONTROL WORLD

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look