Protyre Autocare - Bolton Reviews 1,515

TrustScore 4.5 out of 5

4.6

Burns Street, Bolton, BL3 6DA Bolton, Lancashire, GB


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Rated 5 out of 5 stars

I went to Bolton Protyre in Burns street Bolton recently. They booked me in and everything went smoothly. They there on time, courteous and extremely professional. As a woman, sometimes garages ca... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service! I'd had a recommendation from my garage following mot to have tyres replaced and full wheel alignment carried out by Thistlethwaites in Bolton. They found a safety issue and, f... See more

Company replied

Rated 5 out of 5 stars
Verified

I had an amazing experience at Pro Tyre in Bolton over the last week or so. After ringing late on Friday afternoon (needing new tyres) I was given an appointment the following morning. After I arrived... See more

Company replied

Rated 5 out of 5 stars
Verified

I phoned up on spec on a Saturday afternoon half expecting to be fobbed of. This couldn't have been further from the truth. I took my 6M long Motorhome down to the workshop and I could not have been l... See more

Company replied

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Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Burns Street, Bolton, BL3 6DA, Bolton, Lancashire, United Kingdom

  • 01204 524392

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Late Saturday afternoon

Late Saturday afternoon, I discovered I had a slow puncture on my rear nearside.

I turned up at Protyre on spec, and the found the problem ( a screw in the tyre) and fixed it, and had me back on the road in around 30 minutes.

August 13, 2025
Rated 5 out of 5 stars
Verified

All staff are very good friendly and…

All staff are very good friendly and very good service’ my both cars mot were done I will take it there again next year thank you Protyre.

August 6, 2025
Protyre Autocare - Bolton logo

Reply from Protyre Autocare - Bolton

Dear Muntazir MSTER

We appreciate you taking the time to leave us such positive feedback! We're so glad to hear that you found our team at our Bolton branch friendly and the service very good. We look forward to seeing you next year.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars
Verified

Protyre

Protyre, Thistlethwaite's at Bolton, are always a pleasure to deal with, very helpful and get the Job done at a reasonable cost.
Used them may times and always found them Helpful.

July 30, 2025
Rated 5 out of 5 stars
Verified

Great and easy booking system..great…

Great and easy booking system..great staff and a good job done for great price

July 23, 2025
Protyre Autocare - Bolton logo

Reply from Protyre Autocare - Bolton

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars
Verified

Recommend

Used the company before. Booked on line, paid in full for MOT. Dropped off car before officially opened as I need to catch train. Communicated and what more can I say. Would recommend for both customer service and the mechanics, and front of house staff.
N fiull

July 21, 2025
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Reply from Protyre Autocare - Bolton

Hello Heather,

We appreciate you choosing us again and are glad you were satisfied with our online booking, communication, and overall service. Thank you for recommending our customer service, mechanics, and front of house team!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars
Verified

Took my car for wheel alignment after…

Took my car for wheel alignment after another garage made a right mess of it and the lads at Thistlewaites sorted it out in no time. Friendly honest staff. Will definitely use them again. Cheers!

July 16, 2025
Protyre Autocare - Bolton logo

Reply from Protyre Autocare - Bolton

Hello Mark,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars
Verified

Spot On Process.

The whole process was faultless. Easy ordering process online. Good price on 4 tyres and dealt with efficiently on the day of fitting.

July 16, 2025
Protyre Autocare - Bolton logo

Reply from Protyre Autocare - Bolton

Hello Stan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars
Verified

Great service as always

Great service as always. Car booked in for mot. Mot cancelled due to a machine brake down. But got me booked back on as soon as possible at a convenient time and day.

July 16, 2025
Rated 1 out of 5 stars
Verified

car book in for 13 00 ,for wheel change/tracking

car book in for 13 00 ,for swap back wheels/ to front as they are splitting (but legal) and do tracking , manger said that’s no problem, dropt, off 12 30 , day after and ask off jim what’s it in for, told and it’s in your job sheet, we can’t swap wheels it will mess your car computer up with the s ensor system, no one mentioned this to me , so i said just do tracking then, how long 45mins (this is at 12 30 ) came back at 14 00 car NOT BEEN TOUCH. finally got car on ramp , finished paid time now 14 45. poor customer relations. A ELDERLY LADY was wanting i tyre change and could she leave with them , YES you can Have you got the locking wheel nut for your vehicle,WHATS ONE OF THEM manger replayed we can’t do it with out the locking nut, lady would one of your staff have a look for me , MANAGER “I can’t take some one off i job to look for IT TERRIBLE RESPONSE, so she said go and look for it, so i followed her out and offered to look for it , and showed her mine it like this HO thanks for your help she replyed, when i looked at the vehicle it did not have ANY LOCKING NUTS FITTED a s it was a old car ,if jeff had just took the time to look he as i professional fitter would have no this poor service not be using again 9/7 25 spend i lot of time playing with DOG 🐕 BEHIND CONTER

July 14, 2025
Protyre Autocare - Bolton logo

Reply from Protyre Autocare - Bolton

Dear Mr Hopkins  ,

Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Bolton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 2 out of 5 stars
Verified

Very poor customer service

Normally get great service here, but the last few times have been hit of miss. They started my MOT late. For no other reason than the engineer was chatting behind the counter for 15mins. Then when a problem was found they just kept coming up with excuses as to why it was taking so long to sort. Keeping my car for several days. Definitely will not be using again. Very poor customer service.

July 14, 2025
Protyre Autocare - Bolton logo

Reply from Protyre Autocare - Bolton

Dear Christopher,

Thank you for bringing this to our attention and we are sorry to hear that you were not happy with the level of customer service received. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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