I went to Bolton Protyre in Burns street Bolton recently. They booked me in and everything went smoothly. They there on time, courteous and extremely professional. As a woman, sometimes garages ca... See more
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Verified
Great customer service! I'd had a recommendation from my garage following mot to have tyres replaced and full wheel alignment carried out by Thistlethwaites in Bolton. They found a safety issue and, f... See more
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Verified
I had an amazing experience at Pro Tyre in Bolton over the last week or so. After ringing late on Friday afternoon (needing new tyres) I was given an appointment the following morning. After I arrived... See more
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I phoned up on spec on a Saturday afternoon half expecting to be fobbed of. This couldn't have been further from the truth. I took my 6M long Motorhome down to the workshop and I could not have been l... See more
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Company details
About Protyre Autocare - Bolton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Burns Street, Bolton, BL3 6DA, Bolton, Lancashire, United Kingdom
- 01204 524392
4.6
Excellent
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Last minute booking.
Last minute booking.
Freindly staff.
MOT carried out within 1.5 hours
October 29, 2025
Reply from Protyre Autocare - Bolton
Hello Mr Kidman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Verified
5 star service as always
5 star service as always. Friendly courteous staff, reasonable prices and work completed quickly.
October 25, 2025
Verified
recent mot.
recent mot.easy to book on line,discounted price.what more could you ask for?cant fault.
October 22, 2025
Reply from Protyre Autocare - Bolton
Hello Colin,
We're happy to hear that you found our online booking easy to use and appreciated the discounted price for your MOT. We appreciate your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Verified
Reply from Protyre Autocare - Bolton
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Positive experience
I had a very positive experience with the team at Thistlethwaite Tyre & Exhaust – Team Protyre. The staff were courteous, professional, and took the time to clearly explain the issues with my car, showing genuine concern for my safety and understanding of the situation. Although they weren’t able to resolve all of the issues initially due to limited access to certain parts from their suppliers, they kept me fully informed and offered helpful guidance. Once I was able to source the necessary repairs elsewhere, I returned and they promptly completed my wheel alignment to a high standard. I really appreciated their honesty, communication, and customer-focused approach, highly recommended.
October 24, 2025
Reply from Protyre Autocare - Bolton
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Quick service repairing my tyre
Quick service repairing my tyre. I phoned explaining I had a nail in my tyre I was told I could to go straight to the garage. My tyre was repaired in quick time. Staff were very friendly and helpful. I would recommend Protyre Bolton.
October 15, 2025
Reply from Protyre Autocare - Bolton
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
I phoned up on spec on a Saturday…
I phoned up on spec on a Saturday afternoon half expecting to be fobbed of. This couldn't have been further from the truth. I took my 6M long Motorhome down to the workshop and I could not have been looked after any better. The friendly fitter could see I was struggling to park my vehicle and jumped into action. I felt really well looked after. I had a free cup of tea and by the time I had finished it the front-wheel tracking job was all done. Great service. Friendly staff. Great Customer Service! I will use Protyre Autocare again.
October 22, 2025
Reply from Protyre Autocare - Bolton
Hello Chris
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Great absolutely great
October 22, 2025
Extremely disappointing service and lack of accountability
I had my car’s air conditioning recharged at Protyres, and shortly after the service my AC completely stopped working. I was later advised that the compressor no longer engages.
When I contacted Protyres, I asked for details of the oil used during the recharge, as my vehicle uses an electric compressor that requires a specific, non-conductive oil. Despite repeated requests over the past three months, the company has been unable (or unwilling) to confirm what oil was used.
This raises serious concerns that a standard, incorrect oil may have been used — which can cause damage to electric compressors. Based on the sequence of events, it appears highly likely that the compressor failure was a direct result of Protyres’ improper servicing.
To make matters worse, communication has been extremely poor. After months of chasing for a simple answer, I am still left without resolution and a non-functional air conditioning system.
Overall, a deeply frustrating experience marked by technical negligence and lack of responsibility. I would strongly advise others to avoid using Protyres for AC servicing, especially for vehicles with electric compressors.
July 17, 2025
Unprompted review
Reply from Protyre Autocare - Bolton
Dear jasnie pan,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Verified
Excellent service as usual
Excellent service as usual.
Staff go above and beyond your help you.
Have used many times in the past.
Very reliable and trustworthy.
October 20, 2025
Reply from Protyre Autocare - Bolton
Hello Mrs Marsh,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
I always come to Thistlewaites
I always come to Thistlewaites, friendly receptionist, 1st class service. Good price.
October 20, 2025
Reply from Protyre Autocare - Bolton
Hello Kay,
We would like to thank you for sharing your feedback regarding the service you received at our Bolton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Really helpful with my car and gave…
Really helpful with my car and gave some good advice.
June 30, 2025
Reply from Protyre Autocare - Bolton
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Urgent MOT
Made a last minute MOT booking after my existing garage had to cancel due to an equipment failure. PROTYRE were courteous, on time. (Actually took my car in straight away when I arrived early) no fuss and passed with no advisories....easy from start to finish
October 15, 2025
Verified
Great customer service and best tyre prices in Bolton
I'm really happy with the service at Protyre Bolton. I wanted to pay in cash, but the website didn't give that option. When I called, the guy at the front desk was very helpful and booked the tyre fitting for me without any issue. I came in, showed him the online quote from their website, and paid exactly that price in cash. Everything went smoothly, quickly and professionally. The staff were friendly and efficient, and the tyre prices were the best I found in Bolton after checking several garages online. Highly recommended!
October 8, 2025
Verified
Great service and great prices
October 13, 2025
Amazing service with a smile
I went to Bolton Protyre in Burns street Bolton recently. They booked me in and everything went smoothly. They there on time, courteous and extremely professional. As a woman, sometimes garages can be intimidating places but it was refereshing to see a lovely smiley face Lady Louise who was so polite and friendly. The Manager Ash, was very knowledgeable, highly professional and spoke with respect to his staff and customers.
Well done Pro Tyre what a little gem you have here
October 4, 2025
Unprompted review
Reply from Protyre Autocare - Bolton
Hello Donna,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Reply from Protyre Autocare - Bolton
Hello Sean,
We would like to thank you for sharing your feedback regarding the service you received at our Bolton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
called in Bolton for tyre check in the…
called in Bolton for tyre check in the morning, tyres fitted in under 1hr in the afternoon. good service
October 6, 2025
Reply from Protyre Autocare - Bolton
Dear Mr Cooper,
We're happy to hear that you received efficient service with your tire check and fitting in Bolton.
Thank you for your positive feedback and for taking the time to share your experience.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Verified
Long appointment needed!
Needed some new tyres for my car, did a Google search, and Protyres Bolton came up. I put my VRM in to check the size of my tyres, and what was recommended. Selected 4 x tyres, at a good price and booked in the car for the following day. Arrived at the garage, booked in the car, for the gentleman to tell me that the tyres I had selected were for Audi only. I said it didn't say that anywhere on the website, and those tyres were recommended for my (non-Audi) car by your website. He then told me it didn't really matter, and it would take a hour. 2 hours later it still wasn't finished, I had to go an appointment I had, and had to wait another hour for the car to be ready. Not sure I would use the garage again.
September 26, 2025
Reply from Protyre Autocare - Bolton
Dear S HODKINSON,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bolton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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