Hays Travel - Royton Reviews 931

TrustScore 5 out of 5

4.9

1 The Royton Centre, OL2 5PT Royton, GB


Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Emma was very friendly and extremely helpful. The holiday was booked within 45mins from walk in and the boarding passes + ATOL certificate, etc was all printed off for collection within the hour. Exce... See more

Company replied

Rated 5 out of 5 stars
Verified

We have just booked another holiday with Bev from Royton branch of Hays Travel. Bev is very knowledgeable and goes above and beyond to find the best price for our chosen holiday. She is extremely help... See more

Company replied

Rated 5 out of 5 stars
Verified

Bev at Hays Royton took care of me once again, it is always a delight to book my holiday with Bev , my holiday requests are always taken care of , without any issues, nothing is a problem for Bev. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

I went into the travel agents to get a couple of quotes for a cruise , the first person who helped me was Beth excellent and very helpful . I then went into to book the cruise unfortunately Beth wasn... See more

Company replied

We perform checks on reviews


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1 The Royton Centre, OL2 5PT, Royton, United Kingdom

  • 01614645558

4.9

Excellent

TrustScore 5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

The travel consultant was very helpful…

The travel consultant was very helpful, knowledgeable and friendly. We always book with Hays the service is always exceptional

October 24, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you so much, we will pass this on to Daisy

Rated 5 out of 5 stars
Verified

Katie spent a good hour and a half …

Katie spent a good hour and a half researching and finalising details of a trip for next year and was very helpful.

October 30, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for the lovely 5* review and thank you for booking with us again

Rated 5 out of 5 stars
Verified

An excellent service from Chantel

A lovely lass is Chantel..A credit to her job.She was quick and efficient with a patient pleasant manner..Very satisfied Lynda & Allan.

October 28, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for the 5* review

Rated 5 out of 5 stars
Verified

Personal service

October 22, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for 5* review, and thank you for booking with Bev again :)

Rated 5 out of 5 stars
Verified

Very friendly and extremely helpful.

Emma was very friendly and extremely helpful. The holiday was booked within 45mins from walk in and the boarding passes + ATOL certificate, etc was all printed off for collection within the hour. Excellent service, thanks.

October 21, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thankyou for booking with us, we will pass this lovely review on to Emma

Rated 5 out of 5 stars
Verified

Honeymoon

Christina who booked our honeymoon was brilliant, honest and really listened to what we wanted . Found us a great deal and I’d really recommend. Thankyou x

October 28, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for the 5* review- it is very appreciated

Rated 5 out of 5 stars
Verified

We were treated absolutely fabulously

We were treated absolutely fabulously
Daisy the travel agent was so knowledgeable about all aspects of our holiday
Thank you 5*

October 26, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for the 5* review. We will pass this on to Daisy

Rated 5 out of 5 stars
Verified

Hi,I found Christina a very very helpful

Hi,I found Christina a very very helpful member of your staff,found the perfect holiday for me, couldn't do more to help me,sorted everything out for me,travel to hotel and airport,airport stay,very very happy with my booking through you

October 12, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you so much for the lovely 5* review

Rated 5 out of 5 stars
Verified

staff very friendly and seemed…

staff very friendly and seemed experienced and answered all my questions about my holiday would definitely recommend hays travel thank you

October 25, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for the 5* review, it is very much appreciated

Rated 5 out of 5 stars
Verified

Excellent service from Hays travel agents

I went into the travel agents to get a couple of quotes for a cruise , the first person who helped me was Beth excellent and very helpful . I then went into to book the cruise unfortunately Beth wasn’t available so I had Amanda to help me I reviewed my cruise and decided to change the date , I booked the new date and chose my cabin , when I got home I realised I’d booked a cabin which had a view of the life boats so I emailed Amanda she rang me back back and we changed the room and the deck to a more appropriate location. Excellent service given by both ladies .

October 22, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you so much & thank you for booking with us again :)

Rated 5 out of 5 stars
Verified

Extremely Helpful

Went to book a family holiday and Christina as always was extremely helpful in organising the best deal and booking requests for our holiday 😺

October 20, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for the 5* review

Rated 5 out of 5 stars
Verified

Bev was excellent

Bev was excellent, explained everything I needed to know.

October 21, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you so much, we will pass this on to Bev

Rated 5 out of 5 stars
Verified

Bev at Hays Royton took care of me once…

Bev at Hays Royton took care of me once again, it is always a delight to book my holiday with Bev , my holiday requests are always taken care of , without any issues, nothing is a problem for Bev.
Thank you once again for your assistance Bev.

October 18, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you for the 5 review, we will pass this on to Bev.

Rated 5 out of 5 stars
Verified

We have just booked another holiday…

We have just booked another holiday with Bev from Royton branch of Hays Travel. Bev is very knowledgeable and goes above and beyond to find the best price for our chosen holiday. She is extremely helpful and takes the stress out of booking our holiday and makes it an enjoyable experience.

October 18, 2025
Hays Travel - Royton logo

Reply from Hays Travel - Royton

Thank you, we really appreciate the 5* review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look