GO Outdoors - Scunthorpe Reviews 2,187

TrustScore 5 out of 5

4.9

Dudley Road, DN16 1BA Scunthorpe, GB


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Rated 5 out of 5 stars

Carol was incredibly helpful patient and very knowledgeable nothing was too much trouble after trying on many pairs of walking boots she found me the perfect pair . Also got a fabulous welly bag. Than... See more

Company replied

Rated 5 out of 5 stars

Carol from the Go Outdoors Scunthorpe branch was such a great help today in finding me a pair of walking boots for my problematic feet. So many quality choices of boots / trainers etc… if it wasn’t fo... See more

Company replied

Rated 5 out of 5 stars

Carol was so helpful while I tried on lots of different sizes. She also found a gorgeous shoe from the sale rack that turned out to be perfect! Nice chat and very informative. A very pleasant shopping... See more

Company replied

Rated 4 out of 5 stars

I think that it’s great that they are bringing new items into the store, but it was quite hard to find a couple of things because it was in a different section to where it was represented. I also thin... See more

Company replied

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Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Scunthorpe

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months and offers the following great benefits: 1. Our Famous Discount: Save at least 10% off the retail price of everything. 2. Price Guarantee: Show us a cheaper price on any product and we'll beat it by 10%. Find out more. 3. Exclusive Offers: Be the first to shop new product ranges and take advantage of exclusive offers, including early SALE previews.
Price Guarantee
We will beat the price of any like for like for product by a further 10%.

Contact info

  • Dudley Road, DN16 1BA, Scunthorpe, United Kingdom

  • 01724 708226

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

Efficient Click and Collect

I submitted an online order out of hours which was ready to collect within minutes of the store opening. At the store, Nicky was very helpful and friendly and quickly found my items. She checked carefully through the bill to make sure I received all the discounts. All the items were as expected and good value for money.

September 1, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the 4 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service from Carol

Amazing service from Carol, fished out a few pairs of trainers for me and price matched my items. Absolutely amazing job, thank you :)

August 28, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Browsing 😊

Visited my local store today.nice to browse and lots of lovely products.Thank you to Carol for her great customer service,I'll be back for sure .

August 26, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got a great offer !

Got a great offer !!
Buy a tent and get 5 accessories for £1 each.
Came out fully loaded for a camping trip and only spent £30!
Service was great and the lady at the desk even gave my little girl her sparkly pen from her lanyard, as Rosie told her she loved her pen. It really did make her day and was such a nice thing for the lady to do. :-)

August 18, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

The woman at the cash till was very…

The woman at the cash till was very helpful and very pleasant

August 21, 2025
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol was most helpful in helping me…

Carol was most helpful in helping me too choose the boots that were just right for me.

August 26, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to look at some tents

Went to look at some tents, good selection but the one we wanted wasn't available, Will checked stock and was so helpful in phoning to try to secure one at the Hull branch but to no avail.
We had a think when Kurt stepped in, rang Euan and Abe at Lincoln and saved the day.
Many thanks to all of you for sorting us out .
Tent was,ready for collection on our arrival.😊

August 25, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just love Go Outdoors!

Always enjoy my visits to Go outdoors in Scunthorpe - all the staff are very helpful from checking a gas cylinder would fit in the campervan to helping unlace walking boots - a special thanks to Carol for that one!

August 24, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding service and understanding

Outstanding service and understanding, kerry was an absolute star.

August 22, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Extremely helpful staff

Visited the scunthorpe branch today and didn't know what i was really looking for. A lovely lady called Carol came to the rescue. She was so helpful and polite, got me sorted in no time.

August 24, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol was extremely helpful even after…

Carol was extremely helpful even after I had a mishap with click and collect she resolved it instantly and went above and beyond for me, a real model employee

August 24, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

From entering the building the staff…

From entering the building the staff welcomed you. They have a large range of products to suit all needs and prices. We purchased a pair of walking boots. Carol was extremely knowledgeable, friendly and helpful. Nothing was too much trouble. She even took all of our items to the till for us whilst we continued looking for other items.

August 23, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was served by Amy

Was served by Amy. Very pleasant and helpful. Thanks :)

August 22, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were visiting the area camping so…

We were visiting the area camping so popped into the Scunthorpe branch for a few extra bits ….. everyone was really friendly & helpful sorting us out with what we were looking for…. special thanks to Carol & Will for making it a really pleasant visit …genuine interest & friendly conversation, no rushing us & took time to make friends with our Border Terrier … our local Go Outdoors could learn a lesson two …. Thank you

August 20, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Though the team at Scunthorpe are a…

Though the team at Scunthorpe are a great bunch I would like to thank Sue in particular for the helpful, friendly and professional manner in which she dealt with me. It was a delight to be served by someone so knowledgeable and good humoured. Thank you Sue.

August 21, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul helped us in store today

Paul at GO Outdoors is always helpful, friendly, and knows what he’s talking. Solid advice and good customer service. Makes a real difference when you’re trying to find the right gear. Cheers, Paul.

August 20, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

Great staff with a positive attitude

Great staff with a positive attitude

August 13, 2025
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great friendly service …

We visited store on Tuesday 12th august to buy women’s walking boots. The ladies that served me , Maxine and Anna were great, very friendly, quick to bring sizes I needed to try and very knowledgeable . This was great as I was looking to spend around £150 . I Left with the perfect walking boots

August 12, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff there

Really helpful staff there, Maxine especially helped me by promoting there £1 items when you buy a tent, lovely staff all round and very happy with purchase will come again

August 13, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Carol was lovely and very very helpful! I was very unsure on sizes and she got me every size to try she was very attentive and helped massively with my decision providing her opinion whenever I asked she was so lovely I couldn’t recommend her enough when choosing a new pair of shoes:)

August 12, 2025
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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