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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, a number of consumers have voiced concerns regarding their interactions with the company. A prevailing issue revolves around the redemption process, with many people reporting delays or a complete failure to receive their funds. This is further compounded by difficulties in contacting customer support, as consumers express frustration over the lack of response to their inquiries. While some reviewers praise the variety of games and the platform itself, these positive aspects are overshadowed by the aforementioned issues. Ambiguity surrounds the customer service, with opinions varying significantly. Some people have had positive experiences, while others report being ignored or receiving unhelpful responses. Similarly, experiences with payments appear inconsistent, with some consumers successfully purchasing packages and redeeming winnings, while others encounter problems with failed transactions or account issues.

Based on these reviews

Rated 3 out of 5 stars

Website is nice, not glitchy, but not many games to choose from, also daily SC amount dropped. Haven't won redeemable amount, so can't say if they do payout or not. When will win and get my money will... See more

Rated 2 out of 5 stars

I'm rescinding my old positive review. These guys have a myriad of cashout issues, redemptions not honored, including one of mine. Almost certainly an insolvent ponzi. Avoid. So many better sites ou... See more

Rated 4 out of 5 stars

Great experience so far.. tons of different games I usually don’t see on other sites. Which is good! I just put in for a redemption so I will update this review once I receive it.

Company replied

Rated 4 out of 5 stars

Good site that pays out faithfully. Only things to keep in mind are you need to make a deposit before redeeming, and the daily is only .21 SC that expires if not used before the next days claim. Other... See more

Rated 1 out of 5 stars

I tried to redeem $80 three times now. I keep thinking I'm doing something wrong because it just sits there for weeks so I cancel it and redo it. I've emailed customer support several times, I message... See more

Rated 1 out of 5 stars

I'm having the same pending redemeption / unreachable support issues like the other reviewers lately. Seemed like a good site at first but my redemption has been pending for over a month now and... See more

Rated 1 out of 5 stars

I cashed out my first redemption on 9/12 and canceled it on 9/22 because It still was saying pending. I email numerous times and didn’t get a response back. I cashed out on 9/30 and my redemption is s... See more

Rated 1 out of 5 stars

Still waiting on my $250 redemption after making a purchase and kyc verification complete . Has been almost 2 weeks. Sent several emails to support with no response…

Rated 1 out of 5 stars

For the last 2 months I have been trying to contact support with no luck. I went to redeem my winnings and it said I needed to make a purchase in order to verify KYC. It will not let me make a purchas... See more

Rated 1 out of 5 stars

Several emails and a month later and still no redemption, or even a response.

Rated 1 out of 5 stars

Purchased a package like it said you had to before you can redeem. Got email saying it went through and then got antother after the weekend and said it failed and my payment did not process... So I t... See more

Rated 1 out of 5 stars

I created multiple accounts to verify my suspicions. Whenever i start hitting bonuses using my daily free coins, I get kicked out of the game and i would get an error message trying to get back into t... See more

Company replied

Rated 1 out of 5 stars

"Won" $3700 from here more than 2 weeks ago. Verification just sitting on pending. Can't get any help from their customer service. Not even an email back.They abandoned their Facebook. I wouldn't depo... See more

Rated 1 out of 5 stars

It's a scam. They don't have an address in their Terms of Service. That's illegal lol. Don't deposit a dime here and don't spend time making fake accounts u will never withdraw. -Krimshael

Company replied

Rated 1 out of 5 stars

This is a SCAM website. Can't make redemptions. I contacted support, it took months to get back to me and they said it was a technical glitch and they would process it manually. Now I'm getting no rep... See more

Company replied

Rated 1 out of 5 stars

I hate to have to change my review of Goldnluck and I hoped that the recent negative reviews were a fluke and my experience would be different. But, you know what they say...if it walks like a duck... See more

Rated 1 out of 5 stars

Well I was loving this site until I had to contact customer support and a week later I have yet to receive a reply. Quite the disappointment. Hopefully they come thru and I can change this review.

Rated 1 out of 5 stars

I deposited the money and did KYC and requested redemption and guess what? No payout received. Surprise surprise.

Rated 4 out of 5 stars

I love the games and the platform! The customer service is very helpful and responsive! I definitely recommend them and yes I did receive a redemption and have another pending 👍🏾. Great site!

Rated 1 out of 5 stars

Horrible RTP. Even with the $45 sign up bonus and low cost spins I didn't hit a single bonus or get a hit over $ all this welcome bonus did was tell me to never play there again!

Company replied

Rated 4 out of 5 stars

Love the New Management!!!! So far the new management is doing amazing. They helped me with a redemption that’s been pending. For over 6 months and I’m more than grateful Thank you

Company replied

Rated 1 out of 5 stars

GOLD AND LUCK CASINO IS A HUGE SCAM! This is one of the worst online gambling sites possibly ever created and definitely the worst one I've ever used. In the beginning they did pay in small amounts b... See more

Company replied

Rated 1 out of 5 stars

Scammers is all they are. Theu do not process winnings don't answer emails, and close accounts because they don't want to pay out

Rated 1 out of 5 stars

Scam site. Bought a package in order to redeem. The site is a scam. Says I have a negative 155 in my balance like wtf. 🤬 they do not answer and I want my package money back. I will be calling... See more

Company replied

Rated 1 out of 5 stars

Attached is the email chain evidence Good freaking luck. If your site is a fraud, I WILL find out. GoldnLuck Support 3:42 PM (24 minutes ago) to me Hi Thomas,... See more

Company replied

Rated 1 out of 5 stars

Tried to purchase 1 package for 15.99 and charged my card three times and did not even receive any sweep coins.

Company replied

Rated 1 out of 5 stars

I made a purchase and was told I didn't have enough funds in my account so then I made sure there was enough funds in my account and tried to contact customer service to let them know, which had b... See more

Company replied

Rated 1 out of 5 stars

Took the $3 they gave me and played a game at 10 cents a spin. I had a total line payout over 31 spins of 16 cents. Save your $$

Rated 1 out of 5 stars

Went to redeem 100 and it says redeemable balance zero... And I'm already verified, already bought a package... Will change review if my redemption is honored

Rated 1 out of 5 stars

I am having the same issue as other users. My redemption has been pending for 4 weeks. The customer support is nonexistent. No one responds.

Rated 1 out of 5 stars

This is a bad company. The redeem request was stuck in the pending status for a few weeks. I emailed support repeatedly, but received no response.

Rated 1 out of 5 stars

No "New management" It is clear there wasn't new management - this is evident by all the recent posts from users who are reporting the same issue - the owner(s) of this site are doing a "rug p... See more

Rated 1 out of 5 stars

Very attentive for the first redemption, but ghost after that. I suspect its so I would make a positive review, like I did...-_-

Company replied

Rated 1 out of 5 stars

Okay I read enough 1 star reviews to see this site is a scam. They delete your SC balance if you don't play it. They require you to purchase a coin package before you can withdraw. Every... See more

Company replied

Rated 4 out of 5 stars

I don’t have any experience with this site when it was experiencing issues. My review is solely from a new player perspective. I signed up a few weeks ago. Purchased a package and verified ea... See more

We perform checks on reviews


Company details

  1. Online Casino or Bookmaker

Written by the company

GoldnLuck Casino – Your Ultimate Sweepstakes Destination! At GoldnLuck, we bring the thrill of Vegas straight to your screen with an exciting range of real-style games that anyone can enjoy. Our innovative sweepstakes system allows players to engage in the fun responsibly while having the chance to win incredible prizes! Whether you're playing slots, table games, or participating in special promotions, there’s always something for everyone. Our platform features: Daily Bonuses: Get rewarded every day just for logging in. Generous Promotions: From flash sales to bonus sweepstakes coins, the opportunities to win are endless. Real Player Wins: We’ve had countless winners who have enjoyed incredible payouts. Top-Notch Security: Play with confidence knowing your experience is backed by state-of-the-art security. With GoldnLuck, you’re not just playing – you’re part of a growing community of winners. Our friendly customer support team is always on hand to assist, ensuring your gaming experience is seamless and enjoyable. Join us today and see why our players rave about GoldnLuck! Whether you’re new to gaming or a seasoned player, the excitement is just a click away.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

SCAM SITE

I tried to redeem $80 three times now. I keep thinking I'm doing something wrong because it just sits there for weeks so I cancel it and redo it. I've emailed customer support several times, I messaged them on Facebook and Instagram and nobody responds to me. I still haven't received my redemption a month later I will update this review if I ever get it but after that I'm done playing on this platform there's many others that cash out immediately.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

No "New management" - These are lies.

No "New management"

It is clear there wasn't new management - this is evident by all the recent posts from users who are reporting the same issue - the owner(s) of this site are doing a "rug pull" and not paying out.

They may process a 1-2 redemptions to gain your trust, and then they will abruptly stop processing your redemptions and stop communicating with you. This can be tested - they will ignore a customer who has redeemed in the past, and then respond to an email (from a different email address) from a brand new customer hoping to reel them in.

Goldnluck is a scam casino site. I recommend folks go to Chumba, Zula Casino, even Spinfinite (it has issues, but the folks there at least pay out and are honest).

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

This is a bad company

This is a bad company. The redeem request was stuck in the pending status for a few weeks. I emailed support repeatedly, but received no response.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Month long pending redemption with no support

I'm having the same pending redemeption / unreachable support issues like the other reviewers lately.

Seemed like a good site at first but my redemption has been pending for over a month now and my several emails to support have been ignored. If it takes any longer I will begin issuing charge backs on my purchases.

Absolute scam. Don't bother with this site.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Garbage site

For the last 2 months I have been trying to contact support with no luck. I went to redeem my winnings and it said I needed to make a purchase in order to verify KYC. It will not let me make a purchase. No one from support will contact me. This site is f****g bullshit.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

No payout

I deposited the money and did KYC and requested redemption and guess what? No payout received. Surprise surprise.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

I cashed out my first redemption on…

I cashed out my first redemption on 9/12 and canceled it on 9/22 because It still was saying pending. I email numerous times and didn’t get a response back. I cashed out on 9/30 and my redemption is still saying pending. I did everything right with my back account and I’m just not understanding why I’m not receiving my money. Yall have customer support but don’t never respond that’s crazy.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Redemption issue

Went to redeem 100 and it says redeemable balance zero... And I'm already verified, already bought a package... Will change review if my redemption is honored

September 19, 2025
Unprompted review
Rated 4 out of 5 stars

I don’t have any experience with this…

I don’t have any experience with this site when it was experiencing issues. My review is solely from a new player perspective.

I signed up a few weeks ago. Purchased a package and verified easily with no hassle.

Redemptions are processed through pay note which I like. You simply enter your banking information and it’s saved for future redemptions.

The game library is a little lackluster which is the reason for 4stars.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Cashout received!

After reading the reviews, I decided to take a gamble and try cashing out my $150 win. I am pleased to inform everyone that I received my winnings today!

August 21, 2025
Unprompted review
Goldnluck logo

Reply from Goldnluck

Thank you for sharing this! 🎉 We know it can feel like a leap of faith when trying a redemption for the first time, so we’re thrilled to hear your $150 payout came through smoothly. Your trust means a lot, and we’re glad you took the chance with GoldnLuck.

Enjoy your winnings, and remember, our support team is always here if you need anything at support@goldnluck.com
Wishing you the best of luck on your next big win! 🍀✨

Rated 5 out of 5 stars

I was really concerned about whether or…

I was really concerned about whether or not my redemption would process because I read awful reviews of this platform. But it all worked out!! GoldNLuck followed through and sent me reassuring emails whenever I messaged them. My $50 redemption processed today!

August 19, 2025
Unprompted review
Goldnluck logo

Reply from Goldnluck

Hi, Thank you for sharing this! We know it can feel concerning when you read negative experiences online, so we’re especially glad you gave us the chance to show you how we work. Our support team’s goal is always to keep players updated and reassured while redemptions process, and we’re thrilled to hear your $50 payout reached you smoothly. 🎉

Enjoy your winnings, and we look forward to having you back on GoldnLuck! If you ever need assistance again, we’re here 24/7 at support@goldnluck.com

Rated 5 out of 5 stars

I love the games and the platform

I love the games and the platform! The customer service is very helpful and responsive! I definitely recommend them and yes they do pay!!!!

August 10, 2025
Unprompted review
Goldnluck logo

Reply from Goldnluck

Thank you so much for your kind words and recommendation! 💛 We’re thrilled to hear you enjoy the games and our platform. Our team works hard to provide helpful, responsive support and to ensure redemptions are processed quickly and reliably. We truly appreciate you being part of the GoldnLuck community and look forward to bringing you even more exciting wins and entertainment! 🎰✨

Rated 1 out of 5 stars

Uhh...

Very attentive for the first redemption, but ghost after that. I suspect its so I would make a positive review, like I did...-_-

August 6, 2025
Unprompted review
Goldnluck logo

Reply from Goldnluck

We’re so glad to hear about your positive experience! 💛 Our goal is to make every redemption process fast, straightforward, and stress-free. Thank you for recognizing our team’s responsiveness and commitment to making sure your rewards reach you with ease. We truly appreciate your trust in GoldnLuck and can’t wait to see you back for more wins! 🎰✨

Rated 5 out of 5 stars

Second time redeeming

Second time redeeming, hope this redemption will be as smooth as first one. Thank you

August 5, 2025
Unprompted review
Goldnluck logo

Reply from Goldnluck

Thanks so much for the update and for coming back to redeem again, we truly appreciate your continued trust in us!

We’re glad your first redemption went smoothly and we’re confident this one will be just as seamless. If you ever have any questions along the way, our support team is always here to help.

Thank you for being part of the GoldnLuck community, and best of luck on your next big win!

Warm regards,
The GoldnLuck Team

Rated 5 out of 5 stars

Won 100 from what I won on the wheel…

Won 100 from what I won on the wheel and received it fast. Thanks

August 1, 2025
Unprompted review
Goldnluck logo

Reply from Goldnluck

That’s awesome to hear, congrats on the $100 win from the wheel! 🎉
We’re glad your redemption was processed quickly and that you had a great experience.

Thanks for sharing your win and for being part of the GoldnLuck family. Here’s to more big spins and even bigger wins ahead!

Best regards,
The GoldnLuck Team

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