Website is nice, not glitchy, but not many games to choose from, also daily SC amount dropped. Haven't won redeemable amount, so can't say if they do payout or not. When will win and get my money will... See more
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GoldnLuck Casino – Your Ultimate Sweepstakes Destination! At GoldnLuck, we bring the thrill of Vegas straight to your screen with an exciting range of real-style games that anyone can enjoy. Our innovative sweepstakes system allows players to engage in the fun responsibly while having the chance to win incredible prizes! Whether you're playing slots, table games, or participating in special promotions, there’s always something for everyone. Our platform features: Daily Bonuses: Get rewarded every day just for logging in. Generous Promotions: From flash sales to bonus sweepstakes coins, the opportunities to win are endless. Real Player Wins: We’ve had countless winners who have enjoyed incredible payouts. Top-Notch Security: Play with confidence knowing your experience is backed by state-of-the-art security. With GoldnLuck, you’re not just playing – you’re part of a growing community of winners. Our friendly customer support team is always on hand to assist, ensuring your gaming experience is seamless and enjoyable. Join us today and see why our players rave about GoldnLuck! Whether you’re new to gaming or a seasoned player, the excitement is just a click away.
Contact info
United States
- www.goldnluck.com
Replied to 36% of negative reviews
Typically takes over 1 month to reply
Really liked them hopefully this isn't a bad start
I reached out to support regarding a redemption and still haven't gotten a response
They don’t let you redeem!!! Scam!!!
Don’t even bother! They require you to make a purchase in order to redeem and then they completely ghost you! This casino is trASSh!!!
Several emails and a month later and…
Several emails and a month later and still no redemption, or even a response.
SCAM SITE
I tried to redeem $80 three times now. I keep thinking I'm doing something wrong because it just sits there for weeks so I cancel it and redo it. I've emailed customer support several times, I messaged them on Facebook and Instagram and nobody responds to me. I still haven't received my redemption a month later I will update this review if I ever get it but after that I'm done playing on this platform there's many others that cash out immediately.
No "New management" - These are lies.
No "New management"
It is clear there wasn't new management - this is evident by all the recent posts from users who are reporting the same issue - the owner(s) of this site are doing a "rug pull" and not paying out.
They may process a 1-2 redemptions to gain your trust, and then they will abruptly stop processing your redemptions and stop communicating with you. This can be tested - they will ignore a customer who has redeemed in the past, and then respond to an email (from a different email address) from a brand new customer hoping to reel them in.
Goldnluck is a scam casino site. I recommend folks go to Chumba, Zula Casino, even Spinfinite (it has issues, but the folks there at least pay out and are honest).
This is a bad company
This is a bad company. The redeem request was stuck in the pending status for a few weeks. I emailed support repeatedly, but received no response.
I am having the same issue as other…
I am having the same issue as other users. My redemption has been pending for 4 weeks. The customer support is nonexistent. No one responds.
Month long pending redemption with no support
I'm having the same pending redemeption / unreachable support issues like the other reviewers lately.
Seemed like a good site at first but my redemption has been pending for over a month now and my several emails to support have been ignored. If it takes any longer I will begin issuing charge backs on my purchases.
Absolute scam. Don't bother with this site.
Garbage site
For the last 2 months I have been trying to contact support with no luck. I went to redeem my winnings and it said I needed to make a purchase in order to verify KYC. It will not let me make a purchase. No one from support will contact me. This site is f****g bullshit.
No payout
I deposited the money and did KYC and requested redemption and guess what? No payout received. Surprise surprise.
Still waiting on my $250 redemption…
Still waiting on my $250 redemption after making a purchase and kyc verification complete . Has been almost 2 weeks. Sent several emails to support with no response…
I cashed out my first redemption on…
I cashed out my first redemption on 9/12 and canceled it on 9/22 because It still was saying pending. I email numerous times and didn’t get a response back. I cashed out on 9/30 and my redemption is still saying pending. I did everything right with my back account and I’m just not understanding why I’m not receiving my money. Yall have customer support but don’t never respond that’s crazy.
Redemption issue
Went to redeem 100 and it says redeemable balance zero... And I'm already verified, already bought a package... Will change review if my redemption is honored
I don’t have any experience with this…
I don’t have any experience with this site when it was experiencing issues. My review is solely from a new player perspective.
I signed up a few weeks ago. Purchased a package and verified easily with no hassle.
Redemptions are processed through pay note which I like. You simply enter your banking information and it’s saved for future redemptions.
The game library is a little lackluster which is the reason for 4stars.
Cashout received!
After reading the reviews, I decided to take a gamble and try cashing out my $150 win. I am pleased to inform everyone that I received my winnings today!

Reply from Goldnluck
I was really concerned about whether or…
I was really concerned about whether or not my redemption would process because I read awful reviews of this platform. But it all worked out!! GoldNLuck followed through and sent me reassuring emails whenever I messaged them. My $50 redemption processed today!

Reply from Goldnluck
I love the games and the platform
I love the games and the platform! The customer service is very helpful and responsive! I definitely recommend them and yes they do pay!!!!

Reply from Goldnluck
Uhh...
Very attentive for the first redemption, but ghost after that. I suspect its so I would make a positive review, like I did...-_-

Reply from Goldnluck
Second time redeeming
Second time redeeming, hope this redemption will be as smooth as first one. Thank you

Reply from Goldnluck
Won 100 from what I won on the wheel…
Won 100 from what I won on the wheel and received it fast. Thanks

Reply from Goldnluck
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