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Edisac.be Reviews 394

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TrustScore 4 out of 5

4.2

Bags and Luggage Store
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  1. Bags and Luggage Store

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4.2

Great

TrustScore 4 out of 5

394 reviews

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Rated 1 out of 5 stars

Worst customer service ever

I bought a Longchamp Pliage L at Edisac Bruges two weeks before Christmas. When I opened it on Christmas Day, I noticed visible cuts in the handle. I immediately returned to the store. hey sent the bag to Longchamp and told me I had to pay €50 for repairs—despite the fact that I never even used the bag.

This is extremely disappointing service. A reputable store should take responsibility for damaged products instead of pushing the cost onto the customer. I expected much better from Edisac and Longchamp.

December 21, 2024
Unprompted review
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