Verified
The salesman was polite, curtious and really friendly, very helpful and kind. He made me and my parents feel welcome but not pressured, he got my mum and dad drinks. We were going to go to furniture v... See more
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Verified
My visit to DFS furniture store in Enfield today was both pleasant and informative. I was looking for a corner unit for my lounge that would be big and comfortable enough for myself and friends and f... See more
Company replied
Verified
Hi They were extremely professional, friendly, and helpful throughout the entire interaction. I felt genuinely listened to and supported, and they went above and beyond to assist me with briefly ment... See more
Company replied
Verified
Mae Davis served me. She was polite and super friendly. She explained everything clearly and the process was quick and easy. I chose my sofas and even asked for some changes. Every staff member was pr... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Great Cambridge Road, EN1 1UJ, London, United Kingdom
- 0333 999 9783
4.9
Excellent
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Reply from DFS Furniture - Enfield
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Verified
Reply from DFS Furniture - Enfield
Good Morning Sally,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
Reply from DFS Furniture - Enfield
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
No pressure from staff
No pressure from staff, able to browse without being pounced on
October 25, 2025
Reply from DFS Furniture - Enfield
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Verified
The service was excellent
The service was excellent, and they provided helpful advice on the product.
October 28, 2025
Reply from DFS Furniture - Enfield
Good Morning Bernadette,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Verified
Reply from DFS Furniture - Enfield
Good afternoon Dean,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Verified
Very helpful and quick done everything…
Very helpful and quick done everything and friendly
October 31, 2025
Reply from DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
I bought a Harden coffee table from DFS…
I bought a Harden coffee table from DFS Enfield and it arrived damaged. Nothing but hassle to get it sorted out, which it STILL isn't!!
It's a really cheaply made MDF type table coated with a cheap plastic coating and not worth the £399 we paid for it ! It's actually not even worth £3.99 !!
Never again !
October 31, 2025
Unprompted review
Reply from DFS Furniture - Enfield
Hi Rich,
We're sorry to hear the Harden coffee table arrived damaged and the resolution has been difficult. We appreciate you bringing the quality concerns to our attention.
After looking into your order we are able to see you are currently in communication with the relevant department to reach a resolution on this for you.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great experience
The assistant Lisa was very knowledgeable, helpful and efficient. I was happy with the selection of products and found just what I wanted.
October 28, 2025
Reply from DFS Furniture - Enfield
Good morning Karen,
We are really grateful for your kind words and for sharing your experience in our store with Lisa. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Verified
The lady that was assisting us.
October 28, 2025
Reply from DFS Furniture - Enfield
We're glad you had a positive experience with our team member; we appreciate your feedback and are grateful for your recognition.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Enfield
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Ease to find what we wanted
Ease to find what we wanted, really friendly and helpful staff.
Decent prices and credit.
October 26, 2025
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
Reply from DFS Furniture - Enfield
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Verified
Brilliant service from Hassan
October 26, 2025
Reply from DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Verified
Hassan was great
Hassan was great, very helpful and say to speak with, explained everything perfectly.
October 26, 2025
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
Great showroom with excellent sales people.
The showroom is big and has a lot of choices. As we came in we were asked if we wanted assistance. We wanted to browse first so they left us be. We were able to browse and try out the sofas on our own and the sales person was always nearby if we needed her. Once we found what we were looking for we got all our questions answered in a professional, kind and friendly manner. We were treated very well. We ended buying a sofa and are now waiting for delivery. The purchase experience was very good.
October 25, 2025
Reply from DFS Furniture - Enfield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Verified
Reply from DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Verified
Mae Davis served me
Mae Davis served me. She was polite and super friendly. She explained everything clearly and the process was quick and easy. I chose my sofas and even asked for some changes. Every staff member was professional and helpful. Would highly recommend ☺️
October 25, 2025
Reply from DFS Furniture - Enfield
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Verified
The salesman was polite
The salesman was polite, curtious and really friendly, very helpful and kind. He made me and my parents feel welcome but not pressured, he got my mum and dad drinks. We were going to go to furniture village afterwards but we ended up purchasing from DFS instead.
October 24, 2025
Reply from DFS Furniture - Enfield
Good afternoon Lyn,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Verified
Very helpful
Very friendly, knowledgeable and customer focused, helped me feel very much at ease
October 24, 2025
Reply from DFS Furniture - Enfield
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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