Baker Brothers Reviews 67

What a wonderful experience. My first dealings were with Paul via email, who really treated me well and booked me in for an appointment. The store was very busy and Stef greeted me, took me to a bar and offered me a drink. She was so nice and ensured that I was happy. Tanya then dealt with me. She was really warm, friendly and was so knowledgeable. Nothing was too much trouble for her despite the place being extremely busy. She really treated me well and made this a special occasion for me. All the staff I saw were amazing. So professional and friendly. A lovely store with wonderful items. whoever recruited these people did a brilliant job. Thanks everyone and Tanya, i will be bringing my wife in next time to look at what we discussed. Thank

What a lovely couple of hours spent with Lidi & Jenny on Wednesday morning. Called ahead and spoke to Lidi, told her what I was looking for and she had necklaces ready for when I arrived. I bought the most special diamond open circle necklace and I love it. I had a small problem the following day, but it was rectified immediately. Thank you Lidi for your knowledge and your help (and thank you Jenny for letting me try that ring on!!). My second purchase from Bakers and would definitely return again - and again if the budget allows!

Had my watch repaired while I waited and jewellery sent off for repair quotes .
Very efficient , friendly service .
Thank you Lidianna .

The welcome was so lovely
Alexandra was professional and respectful of my mother who is senior in year’s and needed the time to make her choice she listened and helped mum with appropriate comments
Mum was so happy with her purchases
Thank you

I have been using Baker Brothers for many years now, for various purchases and services. I have never experienced anything but fantastic customer service from all the staff, and just lately Stefania in particular.

Everyone there is eager to help and assist you, from your initial idea of what you are looking for, right through to the final purchase. They are happy to offer their honest opinions and suggestions when asked, which is nice to be able to take onboard.

Their new premises has the feel of a top London boutique yet somehow maintains the personal feel of a family run business, where clients are treated more like friends than customers.

Popped in to Baker Brothers today to drop off my Rolex for repair/service as it had stopped working - all the staff were so friendly and welcoming despite me rocking up in my gym gear. The Master Watchmaker looked at my watch right away and I stayed to wait for the repair quote. After a short wait, chatting to the lovely employees, I was over the moon when my watch was brought back to me already repaired and adjusted! I had been prepared for a few weeks wait and a dent to my bank balance so I was ecstatic. I cannot fault the service and professionalism, I will definitely return to Baker Brothers for all future high end jewellery/watch purchases and servicing. Thank you!

I purchased my dream watch from Baker Brothers only a short while ago. To my absolute horror I found that I had damaged the bezel.
I called Tanya who asked me to bring it into the shop.
It was then taken to Jimmy who worked his magic, it came back perfect.
The friendly and willingness of Tanya and her staff is second to none, Thankyou to Jimmy for his amazing skill.
Thankyou all.

If I could give Baker Brothers 10 stars I would, unfortunately I can only give 5!

The service Baker Brothers provides is exceptional and goes beyond anything I have ever experienced with other jewellers or high end retailers. They are always welcoming and there is no hard sale, they genuinely take time to understand their customers requirement’s and as they are all extremely knowledgeable I always come away learning something new which helps you make and informed decision.

In this instance I was looking for a pushing present for my Fiancé. As Kellie has helped me when purchasing an engagement ring and a watch in the past she was the first person I thought of when I when decided to buy a gift. As always she was extremely helpful, I never felt rushed and she helped me find the perfect tennis bracket which my Fiancé absolutely loves!

I always recommend Baker Brothers to my friends and family as I have every confidence that they will receive the same level of service and support I did.

Thank you so much for the outstanding service Kellie you a true testament to what customer service should be and a great asset to the Baker Brothers brand.

If you need something "special" Baker Brothers in Bedford is definately the place you must go. This is a serious, professional Jewellers. From the moment you walk through the door, till you take home your piece of jewellery you are made to feel very special. For a significant birthday I had a specific idea for a bespoke ring. Fenella, made sure that choice of stones and design was perfect, and nothing was too much trouble to get it right. You couldn't ask for better customer service and I am so thrilled with my beautiful ring.

Lovely personal service by Alexandra. She was very attentive and so helpful. Thank you !

What an amazing surprise! Beautiful shop with lots of choice of watches and jewellery and amazing service.

Amazing service in a wonderful store. What a fantastic afternoon. So happy. Thank you Baker Brothers for making such an important event such a special experience. Xxxx

I'm not normally a person that does reviews but I felt compelled on this occasion after visiting Baker Brothers Jewellers in Bedford this week for a valuation of my engagement ring. As soon as I walked in I was welcomed and I have to say what a stunning jewellers. I had a lovely lady named Claire whose service and knowledge was first class. I was offered a drink as soon as I sat down and it was a very warm and enjoyable atmosphere. It was a very professional valuation which I also have in writing now for my insurance company. I had time to browse at the beautiful watches and jewellery and there is something to suit all budgets. I really appreciated how I was made to feel and will definitely be a returning customer and can highly recommend Claire and the rest of the team at Baker Brothers. Thank you.
Julia Hoyte

Recently visited the new Baker Brothers shop for a repair on my watch, great service from start to finish, provided a clear estimate for the work and turned the repair around quicker than first stated, stunning new store.

Really great customer service by the team in Baker Brothers. They were all really friendly, provided me with various options for the earrings I was looking for. The store looks great and I’d highly recommend.

Fantastic service

Excellent service. Very welcoming reception, coffee on arrival and plenty of time to browse the boutique. Alexandra the assistant was charming, beautifully presented very helpful and knowledgeable. Would thoroughly recommend anyone to use Baker Brothers.

If i could give Baker Brothers 10 stars I would! I cannot thank Kellie enough for all of her help when choosing an engagement ring recently. I visited Baker Brokers as I wanted to support a local independent business and I’m so glad I did. I had no idea about engagement rings so as you can imagine it can be daunting walking into any jewellers, however Kellie was extremely welcoming and is very knowledgable so luckily for me she talked me through what to look for in a diamond and helped me pick the best ring within my budget. Everyone within the Baker Brothers team were very welcoming and I wouldn’t hesitate to recommend them to anyone that is considering buying an engagement ring or any jewellery in fact! They helped make such a big milestone in my and my finance’s life that even more special and for that I cannot thank you enough. P.s the new showroom is amazing!

The warmth and knowledge of the staff, Kellie in particular, made our visit and subsequent purchases very easy and pleasurable. The beautiful, new showroom is welcoming and comfortable and you cannot fail to be aware of the care and attention that each customer receives. A really delightful experience. Thank you.

I always have such a good experience here - from the warm welcome to the expert knowledge to find the perfect piece of jewellery I have in my mind!