Aquariusrentacar Reviews 7

I had a very disappointing experience with Aquarius Car Hire. Before booking, the company was very prompt with their email replies, which gave me confidence in using their service. We had agreed by email to meet at 12:00 for my rental, but the representative did not arrive until 1:00pm. This delay caused me to miss pre-booked events on the first day of my holiday.

At 12:14, after emailing the office, I received a reply saying: “Our representative is finishing a rental nearby, so please wait in front of the office. By the time you receive this message, they should already be there or about to arrive.” Despite this assurance, the representative only arrived 45 minutes later.

By around 12:30, even the staff at the neighbouring rental desk grew concerned with how long I had been waiting and kindly offered to call the office for me — not once, but twice — since I had no minutes to call myself. This shows how excessive and noticeable the delay really was.

When the representative eventually arrived, I explained that I was now very late and needed to leave, as I no longer trusted their company to provide good service after failing to meet the agreed time. Instead of being understanding, he was extremely rude — telling me “you will not be reimbursed for your deposit anyways” and even saying “you’re not a good person.” This was both unprofessional and upsetting.

Because of the delay and poor treatment, I had no choice but to rent from another company at a higher cost. I had already paid a €50 deposit to Aquarius, but despite them not keeping to the agreed time, I have not been reimbursed. I have also emailed the office twice over two days to resolve the issue, but have received no response. This is also very disappointing as their replies were very fast before this issue.

Unfortunately, the lack of reliability, misleading communication, rude behavior, and complete unresponsiveness after the issue left a very negative impression. If any part of this review is inaccurate, I would welcome the company to contact me directly to clarify or explain the situation.

Update: i have been contacted by the company and they have reimbursed me for the deposit.

I rented a car from Aquarius Rent A Car and was later charged €259 for an alleged traffic violation – €200 fine + €59 “admin fee.” But when I asked for proof, they admitted the fine hadn’t even been paid yet because they were still trying to transfer penalty points from their manager’s license.

So let’s be clear:
They charged me for a fine they hadn’t paid.
They gave me no proof, no official ticket, no photo.
Just vague excuses and a screenshot of a pending violation.

This is not just bad service. It’s a scam.

I later found out that this exact tactic is part of a wider fraud investigation in Malta, involving rental companies billing tourists for unpaid or fake violations. (Source: MaltaToday – Sept 2024)

Avoid this company at all costs.
If they’ve done this to you, file a chargeback and report them to LESA and the Maltese consumer authority.

From the first email to the return of the car, Aquarius were very fast in assisting us. Also had a puncture in Gozo which was solved in 35 minutes.

i must say it's a scam. avoid it at any cost. they put hidden extra charges and costs.

long time ago, I planned a trip to Malta with girlfriend. These guys almost ruined it and experience was so terrible that I still remember as if it just happened yesterday.
asked for a 50$ prepayment in advance, but requested extra payment (hidden charges) (not matching what they initially said) when it was time to pick up the vehicle in the airport. I lost th emoney I paid in advance but was still able to hire a car in another company and was still cheaper. They employee was also rude as hell.
Summarizing: awful SCAM. Stay away.

We booked a car with Aquarius rent a car for a week, paying for full protection insurance.
During our stay we were accused to have damaged a car during a parking, which never happened. Even if there was no proof of the damage, we had to give 80 euros for administrative costs, which at the end was given back to us.
The whole process lasted quite a while after coming back home, though, so even if we managed in the end to have all our money back with the assistance of the car hire, I still wouldn’t recommend car hiring in Malta.

Abbiamo prenotato un'auto con Aquarius rent a car per una settimana, pagando per una copertura assicurativa completa.
Durante il nostro soggiorno siamo stati accusati di aver danneggiato un'auto durante un parcheggio, cosa che non è successa. Anche se non c'era alcuna prova del danno, abbiamo dovuto dare 80 euro per le spese amministrative, che alla fine ci sono state restituite.
L'intera vicenda però è durata un bel po' dopo essere tornati a casa, quindi, anche se alla fine siamo riusciti a riavere tutti i soldi indietro, con l'assistenza dell'autonoleggio, non consiglierei comunque di noleggiare un'auto a Malta.