Walk London Reviews 1,072

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, highlighting the excellent craftsmanship, attention to detail, and use of premium materials. Consumers find the shoes stylish, comfortable, and durable, often exceeding expectations. Many reviewers also appreciate the unique designs and the overall value for the price. People are also very satisfied with the delivery service, describing it as super fast and efficient. The customer service receives high marks, with reviewers noting the team's attentiveness, quick responses, and willingness to resolve issues. Consumers appreciate the easy return process and the company's commitment to ensuring customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and ge... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought these boots as a gift for my dad, took a chance on a company I hadn't heard of but being British made and family owned was what made me take a chance as well as the rubber soles my dad needs... See more

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Rated 5 out of 5 stars

The customer service is amazing and the shoes are beautiful. It's one of my best buys. Even though royal mail returned my order, they made sure it got back to me ASAP. And Francesca was so pleasant, r... See more

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Rated 5 out of 5 stars
Verified

Very nice and high quality shoes and other quality products. Competitive prices and good offer on as well. Very fast delivery service and easy returns as well. Highly recommended.

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Rated 5 out of 5 stars
Verified

Customer service. I had a small query with one of the shoes in which I bought. Frankie in customer service acted upon my query so quickly and effectively it is clear that they value their customers... See more

Company replied

Rated 5 out of 5 stars

I'm impressed with Walk London's great and attentive customer service. I bought a pair of shoes that unfortunately did not fit me. They helped me navigate the return process without hassles and purcha... See more

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Rated 5 out of 5 stars

I had to make a return of shoes due to ill fitting. The shoes were returned easily using the Walk London returns system. It was such a surprise to receive such good swift and courteous service and I w... See more

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Rated 4 out of 5 stars
Verified

To walk in London shoes it to glide effortlessly over a cloud of elegance. The classic met the post modern and sparks flew everywhere. Cupids arrows scattered all around piercing the eyes of onlooking... See more

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Rated 5 out of 5 stars

I’ve now bought 4 pairs of shoes, two boots, two sneakers. Quality material, 10/10 comfort. Great customer service (Frankie is great to work with I must say with fast responses and clear direction)... See more

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Rated 4 out of 5 stars
Verified

Absolutely love the Chelsea Islington boots, the look is amazing and style so well with my Levi’s 578 baggy Jeans. Only thing is the rubber sole of the boots, could be slightly higher in quality as th... See more

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Rated 5 out of 5 stars
Verified

Very happy with my shoes such great quality and really good service came the next day great price would highly recommend walk London to everyone a pleasure to deal with thank you to everyone at this c... See more

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Rated 5 out of 5 stars
Verified

I chose the Walk Trent Tassel Loafer for my wedding shoe and it was the perfect finishing touch! The shoes were just the right color and the attention to detail was awesome! Shipping was speedy enough... See more

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Rated 5 out of 5 stars
Verified

Rapid delivery and everything was presented beautifully. Sizing a bit inconsistent though. Ordered two pairs of boots, both in UK11. One pair I could barely get my foot in, the other fit perfectly.

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Rated 5 out of 5 stars
Verified

Walk London Shoes - 10/10 Absolutely love my new Walk London shoes! The craftsmanship is outstanding, with every detail perfectly designed and finished. They’re incredibly comfortable right out o... See more

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Rated 5 out of 5 stars

Great shoes, Great Price and even better customer service! Having both two pairs of boots, these shoes come in premium leather, durable, comfy and overall a fantastic company. Have just ordered a p... See more

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Rated 5 out of 5 stars

Bought my son a gorgeous pair of tan suede loafers and he loves them and he was resistant on the style choice. In addition, I mistakenly sent them to my address, emailed the company to send to my son... See more

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Rated 5 out of 5 stars
Verified

Great product (hiking boots) that needed returned (to small). Size 10 in the post within days. Good stuff-I have no qualms in recommending WALK as hassle free purveyors of splendid, affordable footwe... See more

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Rated 5 out of 5 stars
Verified

After notifying Walk that size was wrong ,they were fantastic no problem whatsoever for exchange of shoes. "smooth operation". Thank You Walk London very happy with my shoes good quality design too

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Rated 5 out of 5 stars

I bought my first pair of shoes from Walk London Shoes this week. Really impressed! Arrived two days later and fit perfectly. Mens's loafers : Really comfortable already. One satisfied customer! Woul... See more

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Rated 5 out of 5 stars

Absolutely fantastic experience with Walk London, Ordered 7 pairs of Monk strap shoes in the sale for my groomsmen and the quality is brilliant. the delivery was fast and easy and the boxed are so sma... See more

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Rated 4 out of 5 stars

I bought two pairs of walking boots from here and both pairs, the soles came apart after two months. A defect was there, the company asked for proof and I sent photos, and was given a full refund.... See more

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Rated 5 out of 5 stars

Great and generous service of Walk London. Due to an production error one shoe wasn't styled correctly. So they immediately offered to exchange the pair without extra costs. Compliments to the Cus... See more

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Rated 4 out of 5 stars
Verified

I'll be back here after wearing shoes I have bought. However, I need to mention that comparing with prices for internal market, Walk London sells products with prices 40% higher for Romania. Which is... See more

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Rated 3 out of 5 stars

You can tell the shoes are good quality. However the shoes were much wider than the photo and what I was expecting. As previous reviews stated they were comfortable I decided I would give them a go... See more

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Rated 5 out of 5 stars
Verified

Super unique shoes packaged delightfully. Walked about and up many stairs over a couple days in them, and so far held up perfectly. Also more comfortable than expected for shoes with such a large heel... See more

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Rated 5 out of 5 stars

These guys are truly helpful and being their brand. They have amazing customer service, super fast reply and attention to detail. Will definitely order from them again. S

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Rated 4 out of 5 stars
Verified

I've previously bought this shoe in a lighter color and it was a great fit.... just snug enough to take suede stretch into consideration. But this time the shoes are uncomfortably tight and narrow. (E... See more

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Rated 5 out of 5 stars
Verified

My second order with this family run business. Beautiful, quality products sold at excellent prices . The shipping and delivery are brilliant and arrive promptly and well packaged . Great communicati... See more

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Rated 5 out of 5 stars
Verified

I absolutely loved the shopping experience, was easy to navigate the website, the range of shoes available was varied. Fast delivery and after receiving my order, I was totally blown away when I held... See more

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Rated 3 out of 5 stars
Verified

The shoes arrived sooner than expected. Good. They are on the narrow side. Not so good. Also, the material is such that they will form a hard crease across the front rather than being supple enough... See more

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Rated 5 out of 5 stars

I placed an order, but due to a mistake by the delivery company, my package was lost. After contacting Walk London and explaining the situation, they promptly issued me a refund, which speaks highly o... See more

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Rated 5 out of 5 stars

I ordered a pair of Oliver monk strap shoes yesterday afternoon, they arrived this morning. Purchased the tan colour which are £30 in the sale, ridiculously cheap for the shoes which are beautifull... See more

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Rated 5 out of 5 stars

Great quality shoes at a great price. Really helpful customer services department

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Rated 5 out of 5 stars
Redirected

I accidentally checked out the wrong size after ordering I realised. I emailed them letting them know and they emended the problem and shipped my shoes out the same day great service!

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Rated 5 out of 5 stars
Redirected

I ordered the Cannes boat shoes and the Sadler loafers. Both beautifully made shoes. The loafers weren’t quite for me but the Cannes boat shoes I ordered in a size above but it turns out I needed my... See more

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Rated 5 out of 5 stars

Bought several pairs of men's stylish boots off this excellent company, All of style and good quality. Very quick and good service including returning for a refund, Will buy again from them. Thank you... See more

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Rated 5 out of 5 stars

Walk London has truly earned my admiration not just for their stylish, well-crafted shoes, but for the care and professionalism behind their service. From my first purchase, their attention to det... See more

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Rated 5 out of 5 stars

Super fast delivery! The boots I ordered are absolutely gorgeous, the leather is buttery soft and they’re extremely well made. Highly recommended ⭐️⭐️⭐️⭐️⭐️

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Rated 5 out of 5 stars
Verified

Exceptionally quick service. Both my sons now buy from you.

Company replied

Rated 5 out of 5 stars
Verified

Best brand in the world Boots are amazing Quality and price is absolutely fantastic Bought 4 boots already Fantastic

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Rated 5 out of 5 stars

I have ordered three pairs of shoes from Walk now and have been very happy with all of them. They’re stylish, comfortable and good quality shoes. I shall be purchasing more.

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Rated 5 out of 5 stars
Verified

Good service Easy and quick exchange of Sean Low Hiking Boot Very nicely designed too

Company replied

Rated 5 out of 5 stars
Verified

Good personal service and problem free returns for the wrong size shoes.

Company replied

Rated 5 out of 5 stars
Verified

Walk London provided exceptional customer service by kindly accepting my return well beyond the standard period, offering a colour swap as a goodwill gesture, and replacing a faulty pair without hes... See more

Company replied

Rated 5 out of 5 stars

The quality of the boots is fantastic They are cool and classy They are worth 300/400£ and the price is amazing It’s just a fantastic company

Company replied

Rated 5 out of 5 stars
Verified

Really happy with my purchase. Delivered in good time and what I was expecting. Thank you.

Company replied

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Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store

About Walk London

Written by the company

The first steps of the WALK journey began in the shadows of London’s iconic Putney bridge. Now, with 10 years and two generations of family footwear knowledge behind us, our passion for creating the best possible footwear has never been stronger.

Delivering seasonal collections of loafers, boots, shoes, sneakers and more, the teams passion for high-quality footwear and design is prevalent. You can browse the brand's men's and women's collections online at or via a select list of retailers including ASOS, Office Shoes and Zalando.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great quality shoes at a great price

Great quality shoes at a great price. Really helpful customer services department

October 22, 2025
Unprompted review
Walk London logo

Reply from Walk London

Good Morning,

Thank you so much for your kind feedback, so happy that you love your new shoes and that our customer service team have delivered a great experience for you as this is a top priority for us ☺️

Rated 5 out of 5 stars

Excellent quality and amazing customer service!

I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and genuinely helpful. It’s clear they really care about their customers.

I’ll definitely be shopping here again, highly recommend!

October 21, 2025
Unprompted review
Walk London logo

Reply from Walk London

Hi Jur,

Thank you so much for such a kind review based on your experience with our products and customer service team.

It is our top priority to ensure all our customers are made to feel valued and satisfied with their shopping journey.

As a small family-run brand this is something we pride ourselves on being able to offer.

We are delighted to read that you shall be a returning and loyal customer and truly appreciate the support ☺️

Rated 5 out of 5 stars
Verified

Exceptionally quick service

Exceptionally quick service. Both my sons now buy from you.

October 6, 2025
Walk London logo

Reply from Walk London

Hi Kate,

Thank you for your positive feedback, so happy the pair arrived swiftly with the service and that your sons are loving our products too 😊

Rated 5 out of 5 stars
Verified

It was exactly as I saw it online

It was exactly as I saw it online

October 6, 2025
Walk London logo

Reply from Walk London

Hi Richmond,

Thank you, we are so happy to read your review.

Our content creator works endlessly to ensure all imagery displayed on our website is a true reflection of the products we sell, glad to hear this has met your expectations ☺️

Rated 5 out of 5 stars
Verified

Very happy with my shoes such great…

Very happy with my shoes such great quality and really good service came the next day great price would highly recommend walk London to everyone a pleasure to deal with thank you to everyone at this company

October 7, 2025
Walk London logo

Reply from Walk London

Hi Adib,

Thank you for leaving us your kind comments regarding your overall experience with our brand.

We are delighted to read that you have had an exceptional experience with our customer service team and delivery service too as this is very important to us 😊

Rated 5 out of 5 stars
Verified

Good service

Good service
Easy and quick exchange of Sean Low Hiking Boot
Very nicely designed too

October 7, 2025
Walk London logo

Reply from Walk London

Hi Matthew,

Thank you for taking the time to leave us your review, we are grateful to receive this positive feedback.

We hope to see you shop with us again soon ☺️

Rated 5 out of 5 stars
Verified

Fast delivery good quality

The packaging was great and it's comfortable so far

October 1, 2025
Walk London logo

Reply from Walk London

Hi Piyush,

Thank you for the wonderful review, we appreciate your feedback and glad the item arrived to you swiftly too 😊

Rated 5 out of 5 stars
Verified

Walk London provided exceptional…

Walk London provided exceptional customer service by kindly accepting my return well beyond the standard period, offering a colour swap as a goodwill gesture, and replacing a faulty pair without hesitation.

Their warmth, flexibility, and genuine care turned a disappointing experience into a lasting positive impression.

October 7, 2025
Walk London logo

Reply from Walk London

Morning Charles,

Thank you for your wonderful review! we are so happy that you had an exceptional and first class experience with our customer service team.

Customer satisfaction is always at the forefront of what we strive for so glad this has paid off 😊

Rated 5 out of 5 stars
Verified

Boot review.

Really happy with my purchase. Delivered in good time and what I was expecting.

Thank you.

October 6, 2025
Walk London logo

Reply from Walk London

Hi Martin,

Thank you so much, we are delighted to read that the pair received has fully met your expectations and arrived in a swift manner with the courier service which is something which we always hope to be achieved 😊

Rated 5 out of 5 stars
Verified

Well made.as them leather.

Well made.as them leather. Need to be walk in before long walk.

October 6, 2025
Walk London logo

Reply from Walk London

Hi Keith,

Thank you so much for your positive review, we are grateful to read that the pair have met your expectations so far 😊

Rated 5 out of 5 stars
Verified

Nice and smooth transaction

Nice and smooth transaction

October 6, 2025
Walk London logo

Reply from Walk London

Hi Alin,

Thank you for leaving us your kind comments, this really is appreciated and we hope to see you shop with us again soon ☺️

Rated 5 out of 5 stars
Verified

Boss Khan rev

Very nice and high quality shoes and other quality products. Competitive prices and good offer on as well. Very fast delivery service and easy returns as well. Highly recommended.

October 6, 2025
Walk London logo

Reply from Walk London

Good Morning,

Thank you so much for taking the time to leave your kind feedback, this is truly appreciated by the WALK London team and we hope you will continue to make future orders with us as a loyal customer to our brand ☺️

Rated 5 out of 5 stars

The customer service is amazing and the…

The customer service is amazing and the shoes are beautiful. It's one of my best buys. Even though royal mail returned my order, they made sure it got back to me ASAP. And Francesca was so pleasant, regardless of how impatient I was.

September 30, 2025
Unprompted review
Walk London logo

Reply from Walk London

Hi Alpha,

Thank you so much for the positive feedback regarding your experience with customer service. We are so happy to read that the product met your expectations and a resolution was made to ensure the parcel arrived to you ☺️

Rated 5 out of 5 stars
Verified

Customer service.

Customer service.

I had a small query with one of the shoes in which I bought. Frankie in customer service acted upon my query so quickly and effectively it is clear that they value their customers to the highest point! I will highly recommend Walk London. Also the shoes are stunning and will purchase again!

October 3, 2025
Walk London logo

Reply from Walk London

Hi Sean,

Thank you so much for your lovely review, we are thrilled to read that you had a first class experience with our customer service team. It is always a top priority for us and we are glad this has paid off. Looking forward to seeing you shop with us again soon 😊

Rated 5 out of 5 stars
Verified

Good product

Good product, I really liked it.

October 2, 2025
Walk London logo

Reply from Walk London

Good Afternoon,

Thank you so much for leaving us your review, we are pleased to read that your new shoes are to your liking 😊

Rated 5 out of 5 stars
Verified

A very pleasant first experience as a…

A very pleasant first experience as a new Walk customer.

September 29, 2025
Walk London logo

Reply from Walk London

Good Afternoon,

Thank you for taking the time to write in to us, we are delighted to read that you had a positive first experience with our brand.

We hope to see you become a loyal member of the WALK family ☺️

Rated 5 out of 5 stars
Verified

Good personal service and problem from…

Good personal service and problem free returns for the wrong size shoes.

October 1, 2025
Walk London logo

Reply from Walk London

Hi Rod,

Many thanks for your kind feedback, we are delighted to read of the positive service you have received and efficient returns process which is something which we work hard to provide to all our customers ☺️

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