Valunation Reviews 3

Had a survey when I bought my property. My 2nd floor was examined and rated a 1- highest rating. They also described them as being made of timber. Now 10 years later I find out to my expense that they are made of chipboard and are crumbling so I need a new floor. Unfortunately not covered by insurance- wear and tear. I have ticked the box 2 weeks ago that sends a copy of this review to them but have heard nothing from them

Arrived 50 minutes after scheduled 90 minute appointment time with no curtsey call

Failed to notice an ensuite room which would have massively impacted our buyers survey

Unacceptable lack of awareness or care in role

this company is run by old school window sales men.
buyer is using them to value my home. from being given my number by estate agent they harassed me. Rang me Thursday evening, leaving voicemail and texts - only I couldn't ring back as they called me outside of their office hours. Next day I am in work and get call after call, further voicemails and texts. I tried to call back and get put on hold for about 10 mins before call ends. I then continue to get numerous calls and voicemails within space of a few hours. I then communicate via email and they wont send me any information about their valuation visit or the RICS details of the individual coming out. They tell me they cannot provide a time to attend my home. Apparently 11am is the middle of a working day and so anything could happen before then and I have to wait in for 2 hours to see if they will attend on a work day.
Prior reviews of the company which have now disappeared show a history of hugely undervaluing peoples homes by about 10 to 15k minimum. Also of being very disrespectful of the sellers and their homes on the visits.
They have yet to visit my home and appointment has been set but I fully expect a huge undervalue and disappointment from my buyer when I state I will not be altering my sales price [which is already under market value and assessed by multiple estate agents as highly competitive].
Wasting my time already and I am feeling intimidated, scared and worried about them coming to my home.