Toolmart Australia Reviews 1,820

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting the speed and efficiency of order processing and shipping. Consumers appreciate the wide selection of products available at competitive prices. People also value the quality of the products, finding them to be durable and well-suited for their needs. Consumers consistently report positive interactions with the company's service, noting the staff's knowledge, helpfulness, and prompt responses to inquiries. Reviewers also appreciate the ease of ordering and the secure online payment process. The company's commitment to customer satisfaction is evident in their proactive communication, tracking updates, and willingness to resolve any issues that may arise.

Based on these reviews

Rated 5 out of 5 stars
Verified

It was wonderful to find a company that still had a 180mm disc sander available. The service was excellent and I had the item within 3 weeks (sourced from manufacturer). I would recommend buying from... See more

Rated 5 out of 5 stars
Verified

There was a delay with my order (supplier caused), but Toolmart were so good with their communication. They responded to my queries straight away and were very professional. The goods arrived in good... See more

Rated 5 out of 5 stars
Verified

They had in stock what they advertised. Several good bargains/specials and competitive prices. Good selection of products (for pros & home handyman). Promptly followed up on a request for product info... See more

Rated 5 out of 5 stars
Verified

Easy to order on line. Affordable price. Nibbler tin snips sturdy, good quality tool. Does the job expected... makes cutting easier... more accessible. Arrived in double quick time. Appreciated... See more

Rated 5 out of 5 stars
Verified

Excellent price on a Metabo table saw with stand. Packaging on a palette was a bit OTT but better than inadequate packaging. Collection from TNT in Adelaide had me stumped until I found that it is act... See more

Rated 3 out of 5 stars
Verified

Long wait and had to follow up shipment and when received only had 3 of the 4 screws, had to reuse an old one and so, I left a negative review. Encouragingly, Tool Mart followed up on my review and... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing service from the WA online team!! I called to confirm that all items were in stock prior to ordering, due to it being a present. The guy was awesome, let me know what courier would be used an... See more

Rated 5 out of 5 stars
Verified

I’ve made lots of purchases through Toolmart over the past 5 years and they’ve always been easy to deal with from my experience. I’ve found that quite regularly their prices are competitive... See more

Rated 5 out of 5 stars
Verified

I'd looked everywhere for an 8' x 9' ring spanner, which my hubby ordered late in December. Couldn't find one anywhere and tried Toolmart as a last ditch, desperate attempt. Not only did they have... See more

Rated 5 out of 5 stars
Verified

I noticed the products sold here are quite selective and also well priced compared to its peers. It would attract more buyers if there are more sales of complete tool kits and the order was delivered... See more

Rated 5 out of 5 stars
Verified

Very quick dispatch of the order and good tracking info provided. No problems with Toolmart at all, but unfortunately the freight company didn't read the labels properly, and it took longer than it sh... See more

Rated 5 out of 5 stars
Verified

Joondalup store went out of their way to release item bought online on sale before notification of being ready to collect. I live on the edge of wheat belt and was in the area for another reason. I ca... See more

Rated 5 out of 5 stars
Verified

Toolmart Australia has one of the most exceptional turn around times I have ever experienced with online ordering. I ordered and received my tools within a couple of days. The turn around blew me aw... See more

Rated 5 out of 5 stars
Verified

The shop attendent was just locking the door when i sounded my horn, he looked at me...then re-opened the door. i quickly jumped out of my car...he then mentioned that the registers were closed and so... See more

Rated 5 out of 5 stars
Verified

Had a hard to find welder part (bunnings sells the welder then doesn't supply spare parts!) Found them by a google search. Easy to order online and speedy delivery with tracking details supplied! Ver... See more

Rated 5 out of 5 stars
Verified

Our experience with Toolmart was excellent right from the start. Excellent Service and Fast delivery. Garrick HRT 200 hand ratchet threader kit. Arrived in perfect condition and good quality. Was ve... See more

Rated 5 out of 5 stars
Verified

I found the website easy to use. No trouble finding the tool I needed from the wide variety of items on offer, placing my order and paying for it securely. Then, I was a bit shocked when only 3 or 4... See more

Rated 5 out of 5 stars
Verified

Toolmart showed very professional service. The after sales support was fantastic. They Shipped everything on time and items received were all in perfect condition. Highly recommend to anyone. 5 star s... See more

Rated 5 out of 5 stars
Verified

Everything about this purchase was great. From my phone call to your staff in WA confirming cost & freight, (which was the best value in Australia), to the transport of my item to Sydney which went s... See more

Rated 5 out of 5 stars
Verified

I ordered my tools online and received a message to say they are ready for Collection 2 days later. The tools I was chasing aren’t something you would find in store so I was mighty impressed how quick... See more

Rated 3 out of 5 stars
Verified

I like the tools they delivered to me because it's working perfectly according to all the details and specifications from the store. But the one that I don't like was after I payed for my orders the s... See more

Company replied

Rated 3 out of 5 stars
Verified

While the service was good and the items arrived one set of gloves was the incorrect size. We decided to keep them as it is too much hassle to send them back. Please ask your pickers to be careful w... See more

Rated 5 out of 5 stars
Verified

Staff that knew what they were talking about and answered my questions. Because the great discounts and quality products I would not hesitate to recommend your company when asked. Great idea to have f... See more

Rated 5 out of 5 stars
Verified

The Floor Scraper arrived well packaged. I work part-time at a pig farm . The Scraper works well to assist in cleaning the pig holding pens & load out area. I might buy the 300mm Scraper too if it's a... See more

Rated 5 out of 5 stars
Verified

Getting the right tool and not having to buy the whole kit for one item friendly staff and prompt delivery

Rated 5 out of 5 stars
Verified

I bought bifocal safety glasses for work - they were top quality, they were perfect fit for a female and only $30 with postage thank you toolmart - similar quality glasses were around $200 Top selle... See more

Rated 5 out of 5 stars
Verified

Look,great service. Purchased Hikoki Heat Gun. Has not been used yet but only 6 days from WA to Katoomba NSW. Well chuffed.

Rated 5 out of 5 stars
Verified

Prompt delivery, easy simple checkout so don't need a degree in IT like a lot of websites that have failed the average tradie, thanks again guys

Rated 5 out of 5 stars
Verified

Fast delivery, well packaged. I would like to have seen more information about the item before I made the order....eg links to Youtube. But it does the job as expected. Would order from them again.

Rated 5 out of 5 stars
Verified

I did an online transaction with Toolmart. The process was smooth, and the communication top notch including tracking updates. Delivery fee for a largish order from WA to Newcastle NSW was very reason... See more

Rated 5 out of 5 stars
Verified

Very efficient and attentive Good value for money Excellent product

Rated 5 out of 5 stars
Verified

Living in Qld the only place I could get my product was from Toolmart, and I needed it yesterday. Ordered on-line and received what I ordered in two days!! Brilliant, I was informed every step of the... See more

Rated 5 out of 5 stars
Verified

Goods ordered were delayed by supplier. Toolmart took the trouble to split the order to resolve the problem for me. Good service.

Rated 5 out of 5 stars
Verified

Their shop and warehouse seem to be in WA and it took some time to come. Anyway, the communication and price are good.

Rated 5 out of 5 stars
Verified

Item was shipped within a couple of days, arrived really quick. Plenty of stock to choose from!

Rated 5 out of 5 stars
Verified

easy to use website.. purchasing online was efficient and prompt..

Rated 5 out of 5 stars
Verified

Very good service. Straight to the point of what I needed at good price. Fast shipping. Very easy. And grateful. Thank you for a good and quick service guys

Rated 5 out of 5 stars
Verified

Great range of tools to choose from including professional gear down to more affordable tools for home. Also they are delivered in good time straight to home.

Rated 4 out of 5 stars
Verified

They had the things I needed and were quick to send it. The only thing I found a little annoying was their verification process where I had to email them with an amount they had charged and refunded i... See more

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Company details

  1. Tool Store
  2. Hardware Store

About Toolmart Australia

Written by the company

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Toolmart has excellent customer service

Toolmart had a competitive price for the Milwaukee goods, and the sales staff went out of their way to ensure I qualified for a free battery. This was a nice touch that showed they were serious about looking after the customer. These guys are great.

October 23, 2025
Rated 3 out of 5 stars
Verified

Blow as per details but delivery took…

Blow as per details but delivery took so long and no updates when it will turn up
Will not buy from them again

October 13, 2025
Toolmart Australia logo

Reply from Toolmart Australia

Hi Phill,

Thank you for taking the time to review us and I’m sorry you feel unhappy with our service. Our records show you placed your order with us on a Saturday and we despatched this to you the following Monday. This parcel was sent with Australia Post from us in Perth to you in NSW and this was delivered to you the following Monday. With Australia Post a delivery time of 5 business days is pretty typical when sending a parcel across Australia.

You should have received multiple emails with tracking information and if you didn’t receive these it’s probably because they ended up in your email junk folder.

Rated 1 out of 5 stars
Verified

After waiting 3 weeks without what I…

After waiting 3 weeks without what I ordered I emailed only to be told no stock, finally got the spray bottles after a few more weeks and there useless, the pressure relief valve leaks as soon as you pump, and ones already started to seize

October 1, 2025
Rated 5 out of 5 stars
Verified

Great service

Look,great service. Purchased Hikoki Heat Gun. Has not been used yet but only 6 days from WA to Katoomba NSW. Well chuffed.

October 15, 2025
Rated 5 out of 5 stars
Verified

It was wonderful to find a company that…

It was wonderful to find a company that still had a 180mm disc sander available. The service was excellent and I had the item within 3 weeks (sourced from manufacturer). I would recommend buying from Toolmart Australia.

September 25, 2025

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