The Care Pharmacy Reviews 807

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the pharmacy's commitment to customer well-being, noting the thorough consultations and readily available support. Consumers feel safe and well-cared for throughout their treatment, with many highlighting the ease of the ordering process and the speed of delivery. People also value the proactive communication, with pharmacists promptly addressing questions and concerns, even outside of regular hours. Consumers consistently praise the professionalism and knowledge of the pharmacists and staff. Reviewers appreciate the clear and concise information provided, as well as the personalized support offered throughout their journey. Customers also highlight the competitive pricing and efficient service, making this pharmacy a top choice for their healthcare needs.

Based on these reviews

Rated 5 out of 5 stars

You dont find people like Samatha. She was the bald to make sure that I got my medication. She called me to inform me that my prescription hasn’t come through at 4 pm knowing that they would be... See more

Company replied

Rated 5 out of 5 stars

The workers at The Care Pharmacy both the pharmacists and the delivery drivers are always very helpful, and the service given is excellent. The pharmacists have always phoned me back even if I ha... See more

Company replied

Rated 5 out of 5 stars

I've been a long-time customer of The Care Pharmacy for my prescriptions (Mounjaro and now Wegovy). Their level of communication is outstanding. Specifically, they were excellent at clearly laying out... See more

Company replied

Rated 5 out of 5 stars

Extremely reasonable price, Lovely and helpful staff, Extremely knowledgeable and explained everything, and very thorough. Made me very relxed about my decision to go with them.

Company replied

Rated 5 out of 5 stars

Great customer service as you can email, WhatsApp or call them plus video call if needed. Always processes order quickly and delivery is super fast and reliable. My weight loss journey has finally be... See more

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Rated 5 out of 5 stars

Absolutely faultless service! First time ordering from the team at The Care Pharmacy. I ordered my MJ pen on Tuesday and with the unprecedented times and uncertainty at the moment with suppli... See more

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Rated 5 out of 5 stars

Great communication from Care Pharmacy, with any of my questions & quires regarding Mounjaro. After hours questions answered, which I was very suprised & pleased with & also sending my items out to... See more

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Rated 5 out of 5 stars

I cannot fault the care pharmacy. I began my weight loss journey with them at the end of October last year. The initial order request was thorough and detailed, I also spoke to a pharmacist who want... See more

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Rated 5 out of 5 stars

amazing service from Cure. Emails answered and phone call to check I'm happy with how to use the medication. And ensured it was delivered how I wanted it and arrived by 12 the next day. Thanks so muc... See more

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Rated 5 out of 5 stars

I came across The care pharmacy on an influencers page on instagram. They have been supportive, helpful and always available to speak to someone about any concerns you may have. I highly recommend the... See more

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Rated 5 out of 5 stars

Ordered Mounjaro through care pharmacy. I had previously ordered through a different company when I first started and the clinical review took at least a few days and same again for delivery but this... See more

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Rated 5 out of 5 stars

Great service feel safe and you can call the pharmacist anytime to speak with them. Iv been on the journey for 3 years last year on injections and managed to loose 2 stones lost 3 the previous two yea... See more

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Rated 5 out of 5 stars

The Care Pharmacy has been really supportive of my weight loss treatment. They are excellent value for money and the pharmacist phoned me to clarify something from my consultation - they really do c... See more

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Rated 5 out of 5 stars
Redirected

My experience with this pharmacy is excellent. Today I spoke to Mohammed, who was so professional and spent so much time answering all my questions, offering helpful advice and lots of support. I fee... See more

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Rated 5 out of 5 stars

Wonderful service through the Care Pharmacy. Easy to place order with thorough checks. Reasonable prices and free delivery over a certain price. Additional phone call if wanted for support and advice... See more

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Rated 5 out of 5 stars

I sent my online request yesterday , you have to add photos , ID etc, its well worth the effort , I had a call today from the pharmacist,answered all my queries , my medication will arrive Wednesday... See more

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Rated 5 out of 5 stars

I chose The Care Pharmacy for my weightloss journey because they were the best value. The initial consultation is extremely thorough and each months prescription request whether it's remaining on a d... See more

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Rated 5 out of 5 stars

Amazing service, they truly care about your wellbeing, make sure they keep in contact with you at all times and give truly amazing customer care. Got a phone call from Mohammed who went through safe... See more

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Rated 5 out of 5 stars

Been using care pharmacy as my only provider and so far haven’t felt the need to change providers, timely delivery, great support and chat feature and price is ok too. Although I don’t get any Referal... See more

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Rated 5 out of 5 stars

AAA+++++++++++++++++ Had to contact The Care Pharmacy as could not be in for before 1pm delivery the next day. Had to rearrange twice in the end. The guys were super helpful and very easy to ta... See more

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Rated 5 out of 5 stars

I attended today for a Novavax Covid jab. It’s great to find somewhere that gives a non-MRNA vaccine as well as the usual sort. This is my second visit to the Care Pharmacy in Leeds and I highly rec... See more

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Rated 5 out of 5 stars

The Care Pharmacy made getting Mounjaro for weight loss easy and stress-free. The staff was helpful and answered all my questions. I've started seeing results and feel supported throughout the process... See more

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Rated 5 out of 5 stars

Very helpful and reliable service. They're very good at responding to questions and queries and I appreciate that their prices offer really good value for money.

Company replied

Rated 5 out of 5 stars

I use The Care Pharmacy both for my standard NHS prescriptions and for a private prescription and have always been impressed with their service. Medication is delivered quickly, often same day as I li... See more

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Rated 5 out of 5 stars

Finding a decent supplier of Mounjaro can indeed be a minefield. I have been very lucky finding these guys. The product is priced very well indeed . The knowlege of the pharmacists is second to none.... See more

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Rated 5 out of 5 stars

The Care Pharmacy has been fantastic from start to finish 👏. Also there ordering system is easy to use and navigate, just a couple of photos to verify you and your weight etc and some obvious questi... See more

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Rated 5 out of 5 stars

Thecarepharmacy are pretty good. Online booking is quick and convenient. They are throrough in their checks which give me satisfaction that they are ensuring guidelines are met with utmost priority.... See more

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Rated 5 out of 5 stars

The Care Pharmacy is great for all types of services. It’s genuine and legit and I would defo recommend to anyone who is looking for a pharmacy, especially for weight loss. The price ranges between £9... See more

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Rated 5 out of 5 stars

I made the right choice by going with The Care Pharmacy for my Mounjaro journey. All the pharmacists and the team are so knowledgeable and always available to help answer any questions and provide sup... See more

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Rated 5 out of 5 stars

I switched to Care Pharmacy a few months ago due to their significantly more affordable pricing, especially during a time when finances were a bit tight. From day one, they have been incredibly cari... See more

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Rated 5 out of 5 stars

What a great online pharmacy! I was so skeptical about using online pharmacies due to hearing some horror stories but the care pharmacy has been an absolute breeze to order my weight loss injection f... See more

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Rated 5 out of 5 stars

I am nearly coming to the end of my second month on treatment with The Care Pharmacy and I must say everything has been amazing so far. They ask for updates on your health and weight every month when... See more

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Rated 5 out of 5 stars

I’ve been using The care pharmacy for a few months and find them an excellent choice when looking to order my prescription. They ask all the relevant questions and expect proof of your identity whic... See more

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Rated 5 out of 5 stars

Firstly, it was easy and straightforward to make an appointment at a convenient time for me. In arrival, I was make to feel welcome. The Pharmacist, Luqman, researched the country to which I am t... See more

Company replied

Rated 5 out of 5 stars

Honestly so happy I moved over to The Care Pharmacy for my weight loss treatment. Their prices are the best I’ve found and their delivery times are always next day, I worry sometimes my order wo... See more

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Rated 5 out of 5 stars

The pharmacist spoke to me on the phone before I began treatment to check it was suitable and to answer any questions i had and help is available if I need it. The reordering page could be a little... See more

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Rated 5 out of 5 stars

I have been using this company since the start of my journey. They are reliable and knowledgable and very supportive and their price cannot be beaten. They are always on hand to answer questions and I... See more

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Rated 5 out of 5 stars

They are really helpful when asking questions about mounjaro and help you ease your worries!! Also very fast delivery, never had an issue. I’ve recommended them to family and friends!

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Rated 5 out of 5 stars

The Care Pharmacy is the only one I have been using online and I cannot fault it. The ordering process is thorough and easy, delivery is swift and communication is great. Everyone is very polite and a... See more

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Rated 5 out of 5 stars

Just can’t fault this company!! Ive been using them for months now for weight loss & they are always there to support me & help with any issue I have!

Company replied

Rated 5 out of 5 stars

Swift & Outstanding service - they actually keep you in the loop!!! I've been getting my Prescription from Care Pharmacy for the past three months, and honestly, their service has blown me away... See more

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Rated 5 out of 5 stars

Luqman is an asset to your company. A Very Professional,helpful Pharmacist and made me feel at ease.He is very approachable and patient.

Company replied

Rated 5 out of 5 stars

Amazing customer service. I have been using them for a while and can’t fault them. Prescriptions are processed very efficiently and overall the best service i have received from a pharmacy. Would de... See more

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Rated 5 out of 5 stars

I was recommended The Care Pharmacy and I am very pleased I was. I chose a face to face consultation it was very thorough and this gave me confidence that my medical needs were taken into con... See more

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Rated 5 out of 5 stars

I have used Care Pharmacy for around 1 year now. They're always there if I need help. They answer any quires that I might have, even out of hours. Always available to help me when I have struggl... See more

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Rated 5 out of 5 stars

Very easy to navigate the website. It give you all the i formation you need to make an informed decision. Very straightforward process In ordering, secured packaging and quick delivery. Prices are ver... See more

Company replied

Rated 5 out of 5 stars

Mounjaro - Weight loss The online support is second to none . Support , Care and prompt replies are excellent. I have just switched to this pharmacy. I feel confident I will receive the best c... See more

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Rated 5 out of 5 stars

The service at this pharmacy is appalling! It is now the fourth time I have been told by members of staff here my prescription would be delivered, and it has not! my prescription is an emergency suppl... See more

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Company details

  1. Online Pharmacy

Written by the company

A GPhC registered UK based pharmacy providing Private and NHS prescription services across the UK. We specialise in weight loss medication, NHS prescription delivery and travel vaccinations. We are based in Bradford (2 branches) and Leeds (1 branch). We have recently branched out into the online space and are building a solid base of loyal customers. We strive to provide an excellent, fast and efficient service. Our motto is “give more than you take” and our business strives on providing exceptional value to patient’s lives.


Contact info

4.9

Excellent

TrustScore 5 out of 5

807 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

You dont find people like Samatha

You dont find people like Samatha. She was the bald to make sure that I got my medication.

She called me to inform me that my prescription hasn’t come through at 4 pm knowing that they would be closing at 5 pm and when the doctors finally sent it through she called me to let me know that it came through.

Thank you again Samatha

October 23, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Doreen,

Thank you for your lovely review! We’re so pleased to hear about your positive experience with The Care Pharmacy and especially with Samantha.

It’s wonderful to know she went the extra mile to ensure you received your medication on time – we’ll be sure to share your kind words with her. She truly is a star!

Best wishes,
The Care Pharmacy Team

Rated 5 out of 5 stars

Extremely reasonable price,

Extremely reasonable price,
Lovely and helpful staff, Extremely knowledgeable and explained everything, and very thorough.
Made me very relxed about my decision to go with them.

October 17, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Gina,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with The Care Pharmacy.

It’s great to know you found our prices reasonable and our team friendly, knowledgeable, and thorough we’re so pleased they helped you feel relaxed and confident in your decision.

Best wishes,
The Care Pharmacy Team

Rated 5 out of 5 stars

The workers at The Care Pharmacy.....

The workers at The Care Pharmacy both the pharmacists and the delivery drivers are always very helpful, and the service given is excellent.

The pharmacists have always phoned me back even if I have phoned them between 6pm and 6.30pm about my prescription. Usually if my GP practise send a prescription to the pharmacy it is either delivered the same day or the next day. the only exception is if the item requested is out of stock and has to be ordered. I have recommended The Care Pharmacy to two people and both of them are also happy with the service provided.

October 14, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Keith,

Thank you for your wonderful review! We’re so pleased to hear that you’ve consistently received excellent service from The Care Pharmacy.

It’s great to know our pharmacists and delivery team have been so helpful and responsive, even after hours, and that your prescriptions arrive so promptly.

We really appreciate your recommendations – it means a lot that you’ve shared your positive experience with others.

Best wishes,
The Care Pharmacy Team

Rated 5 out of 5 stars

Just can’t fault this company!

Just can’t fault this company!! Ive been using them for months now for weight loss & they are always there to support me & help with any issue I have!

October 10, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Julie,

Thank you so much for your lovely review! We're delighted to hear that you’ve had such a positive experience with The Care Pharmacy over the past few months.

It’s wonderful to know our team has been there to support you throughout your weight loss journey – that’s exactly what we aim for!

Best wishes,
The Care Pharmacy Team

Rated 5 out of 5 stars

Exceptional Service and Trust

I've been a long-time customer of The Care Pharmacy for my prescriptions (Mounjaro and now Wegovy). Their level of communication is outstanding. Specifically, they were excellent at clearly laying out my options and addressing the recent price hikes transparently. The approval and dispatch of my orders have always been speedy and handled with care. Knowing I can easily speak to a pharmacist by phone or email if I have concerns adds significant peace of mind. While some other pharmacies may offer lower prices, the exceptional service and trust I've built with The Care Pharmacy make it worth staying. Highly recommended

October 9, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Gayle,

Thank you so much for your exceptional review! We’re truly grateful for your continued trust in The Care Pharmacy.

It’s wonderful to hear that our clear communication, transparency, and attentive service have made such a positive difference to your experience. We’re especially pleased that you value the peace of mind that comes from having easy access to our pharmacists.

Your kind words and recommendation mean a lot to us – thank you for being such a loyal customer!

Best wishes,
The Care Pharmacy Team

Rated 5 out of 5 stars

Very helpful and reliable service

Very helpful and reliable service. They're very good at responding to questions and queries and I appreciate that their prices offer really good value for money.

October 9, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Mr Woodhead,

Thank you for your great review! We're so pleased to hear you’ve found The Care Pharmacy helpful, reliable, and responsive to your queries.

It’s lovely to know you appreciate our good value for money too – we really do aim to provide both quality service and affordability.

Best wishes,
The Care Pharmacy Team

Rated 1 out of 5 stars

Resolve thus issue cause i have pay 140£

Six days ago, I made a payment of £140, but I was told that due to a reference I entered incorrectly, their bank account was blocked.
I tried to be understanding, even though there were many suspicious behaviors.
The payment was taken from my account, and I sent them the invoice as proof. They told me that the money would be returned the next day, but I have not received anything to this day.
The following day, they told me that their account was still blocked and that it would take some time from the bank. I asked for information on how long it would take, but I never received a reply.
I have called several times, but they do not answer.
Furthermore, without any sense of responsibility, they gave me another person's bank details and asked me to make a second payment of £140 to receive the order.
So, not only have I not received the first £140, but they now demand I send another £140.
I also noticed that on Google reviews, every negative review has received no response, which clearly shows their lack of professionalism.
I will not leave this matter unresolved.
I intend to report the pharmacy and the company where the first payment was made (as the payment was made to a different LTD company than the pharmacy).
I will also report the individual whose bank details were given to me for the second payment.
I plan to travel from Birmingham to the pharmacy and contact the police to resolve this issue.
I am not someone who usually leaves negative reviews, but no one can mess with money that I earn with hard work and effort.
This review will only be removed once my money is returned or when this issue is fully resolved.

October 2, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi. Sorry to hear about this but I think you may have got the wrong company, or sadly been the victim of a company that is imitating us. We don't take payments via bank transfer and we received no payments of £140 on the 2nd October as shown in your photo, and our bank accounts have certainly not been blocked. Furthermore, the medication in question that is mentioned on the payment reference is currently selling for £129.99 on our website, not £140. We also always answer the phones and get notified if any calls are missed. Please call us on 01274 669922 between 9am and 6pm or email us on info@thecarepharmacy.com to discuss this further.

Rated 5 out of 5 stars

Luqman is aMr Luqmann asset to your company

Luqman is an asset to your company. A Very Professional,helpful Pharmacist and made me feel at ease.He is very approachable and patient.

September 25, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Julie,

Thank you for your wonderful review! We’re so pleased to hear that you had such a positive experience with The Care Pharmacy and that Luqman made you feel at ease.

He’ll be delighted to hear your kind words – we completely agree, he’s a real asset to our team!

Best wishes,
The Care Pharmacy Team

Rated 5 out of 5 stars

Great service from Care Pharmacy

Firstly, it was easy and straightforward to make an appointment at a convenient time for me.
In arrival, I was make to feel welcome.
The Pharmacist, Luqman, researched the country to which I am travelling and provided clear advice on the appropriate vaccinations. He explained the process for each vaccination and administerd the first dosage efficiency - completely pain free too!
I will require further dosages and my next appointment was again arranged efficiently at a time that is convenient for me.
All round an excellent and professional service - thank you.

September 8, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Geoffery,

Thank you so much for your detailed review! 🌟 We’re delighted to hear that booking was easy and that you felt welcomed on arrival. It’s great to know Luqman provided clear advice, thorough research, and pain-free vaccination. We’re also pleased your follow-up appointment was arranged smoothly.

Your kind words mean a lot to our team, and we look forward to supporting you with the rest of your vaccinations.

Best wishes,
The Care Pharmacy Team 💙

Rated 1 out of 5 stars

Liars and unprofessional

Very poor service every month I have to call and chase medication I have had no medication for 2 days now and again having to chase.
I've rang them yesterday because I run out of medication and they said the my delivery will be yesterday.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers that take ur money and never dispatch the order. Stay away from them.
Also most of these reviews are left by close friends & family.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Swift & Outstanding service

Swift & Outstanding service - they actually keep you in the loop!!!
I've been getting my Prescription from Care Pharmacy for the past three months, and honestly, their service has blown me away every single time.
These guys are swift with their service. I'm talking next-day shipping that actually arrives the next day (crazy concept, right?). But what really impressed me happened recently when they were out of stock. Instead of leaving me hanging and wondering where my medication was, they actually contacted me to let me know about the delay.
Then they really went above and beyond, cos as soon as their new shipment came in, they rang again to update me! My prescription was shipped out immediately and arrived the very next day. I mean, who does that level of communication anymore?
It's such a relief to work with a pharmacy that treats you like a person instead of just an order number. With my Meds being so important for my health routine, knowing I can count on Care Pharmacy to keep me informed and get my medication to me quickly gives me real peace of mind.
If you're looking for a pharmacy that actually cares about taking care of its customers, I can't recommend these folks enough. They've earned a customer for life!

September 4, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Kosiso,

Wow — thank you for such an incredible review! 🌟 We’re so pleased to hear how much you value our communication and reliability. Keeping you informed and making sure your medication arrives on time is always our priority, and it’s wonderful to know that gave you peace of mind.

Your kind words mean a lot to our whole team, and we’re proud to have earned your trust. Thank you for recommending us — we’re so glad to have you as part of The Care Pharmacy family! 💙

Best wishes,
The Care Pharmacy Team

Rated 1 out of 5 stars

Unprofessional

Been waiting for my medication for past 3 days, contacted them twice and each time was told will be delivered on the day. This pharmacy is a joke ran by jokers. I’m still waiting for my prescription. I would give zero stars, unprofessional, no customer service and just liars not a reputable place at all. Getting my prescription delivered was suppose to make my life easier not more difficult.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

If i could give zero stars i would

If i could give zero stars i would, terrible service, lies upon lies about it being dispatched in end asked for a refund and shock horror still no response, contacted my bank and reported as fraud

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Liars ran by jokers

The service at this pharmacy is appalling! It is now the fourth time I have been told by members of staff here my prescription would be delivered, and it has not! my prescription is an emergency supply of medication need daily. As it is a high strong dose and I need it to be able to function and maintain well. I have two small children and not only does it affect my mental health then affects the care I give to my children if I am not feeling well. I have the service because I have severe anxiety and unable to go to a pharmacy myself and pick it up. And also being a single mother I do not have anyone who is able to pick it up for me this is why I rely on the service of care pharmacy Who are supposed to deliver it to my home address. But yet again, they have not done so as they have told me they are going too.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Aviod using this pharmacy

Called up this afternoon to be told my prescription would be delivered, called up again after 5pm to be told they are waiting on an item so won’t be until Monday! I informed the man on the phone I need my insulin… the medicine that keeps me alive so I kind of need it had to hold for a minute he came back and said they will get it out for me tonight it’s now 18.38 and still nothing! Think they want me to die.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Long wait times

Long wait times, being chased for proof with varying emails and then the product is not in stock. Was not impressed.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless service!

Absolutely faultless service!

First time ordering from the team at The Care Pharmacy. I ordered my MJ pen on Tuesday and with the unprecedented times and uncertainty at the moment with supplies, I was nervous.

My pen arrived today.

Fast and speedy service.

Will highly recommend this team!

August 30, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Ashley,

Thank you for sharing your amazing feedback! 🌟 We’re so pleased your first experience with us was smooth and that your Mounjaro pen arrived quickly despite the current supply challenges. It’s wonderful to know you feel confident recommending us.

Best wishes,
The Care Pharmacy Team 💙

Rated 1 out of 5 stars

The medication arrived with a completely melted ice pack

Extremely disappointed with my first order from Care Pharmacy. The medication arrived with a completely melted ice pack that was barely cool — unacceptable for a temperature-sensitive product. This raises serious questions about how the item was stored and shipped.

There was no insulation, no proper packaging to maintain the cold chain, and no reassurance that the medication is still safe to use. I contacted them for a resolution over 24 hours ago and still haven’t received a response.

For a pharmacy dealing with sensitive medications, this level of care is simply not good enough. I won’t be ordering again unless they take responsibility and fix this.

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

You wrote in the note that you kept the…

You wrote in the note that you kept the 12.5 and 15 doses for your customers, but I am also a customer and have been buying from you every month since I started using Monjaro. Now that the prices are going up, you have limited the high doses. I have to continue using Monjaro, but I can't take it now. This is really ridiculous.

August 22, 2025
Unprompted review
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Reply from The Care Pharmacy

Hi Mahsa, we have marked it as out of stock for new customers only. Existing customers can still order. We are limiting the quantity to 1 pen per customer due to stock limitations that are out of our hands. We have also tried to call you today to inform you of this.

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