Reply from The Academy Clinic
Hello, thank you for your review and we're sorry to hear your expectations have not been met on this occasion. Please can you get in touch with the team: london@theacademyclinic.co.uk and we can review your concerns.
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Company details
Written by the company
The Academy Clinic is part of Harley Academy, the UK’s leading postgraduate training provider in aesthetic medicine. In our training clinics, we enable individuals to harness the benefits of safe, cosmetic injectable treatments – at affordable prices. Our Mission is to provide treatments in a safe, ethical, and professional environment, using the very best, high-quality products. All our students are medical professionals (doctors, dentists, and nurses) and they perform the treatments supervised by our aesthetics experts. We offer different tiered appointments dependent on patients preference, budget. The different tiers determine who is carrying out the treatment. Bronze: the treatment will be administered by a qualified doctor, dentist, or nurse – and each treatment will be performed under the direct supervision of an expert practitioner. In this appointment more than one trainee will be watching this treatment for teaching purposes. Silver: the treatment will be administered by a qualified doctor, dentist, or nurse – and each treatment will be performed under the direct supervision of an expert practitioner. The treatment will always also be performed by just one practitioner. For teaching purposes, occasionally more than one trainee may be present during your treatment to observe. Gold: the treatment will be administered by a talented medical professional who has been specially selected by one of our expert practitioners to build their aesthetics portfolio. The treatment will always be performed without any trainees present. Demo: guarantees treatment from our leading aesthetics experts. The treatment will be administered by one of our expert trainers while they teach a small group of medical trainees. These trainees will be present in person (or via live stream) to ensure the exceptionally high standards of our professionals continues to develop and grow.
Contact info
5th Floor, 4-6 Copthall Avenue, EC2R 7DA, London, United Kingdom
- 0203 884 3246
- info@theacademyclinic.co.uk
- theacademyclinic.co.uk
3.0
Average
5 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
I have never had such terrible Botox
I have never had such terrible, uneven results from a clinic before. The outcome is extremely disappointing and actually looks worse than before. I paid for the Gold tier and was assured I would be treated by the best, yet the results say otherwise. To make matters worse, The Academy Clinic has been completely unhelpful in resolving the issue. I explained that I live far away and cannot easily return for a top-up, but they offered no real support or solution. I feel completely let down and would strongly advise others to avoid this clinic.
August 8, 2025
Unprompted review
Reply from The Academy Clinic
Hi Sara, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the disappointment you’ve expressed regarding both your results and our follow-up support. We understand how upsetting it can be when results don’t meet expectations, and we apologise that you feel we have fallen short on this occasion.
Your feedback is very important to us, and we have taken this on board. If you have any further queries or would like to discuss this further, please don’t hesitate to contact us directly at london@theacademyclinic.co.uk
Hydrafacial: Great Clinic & Great Prices!
Outstanding experience at The Academy Clinic by Bank Station! I went for a Hydrafacial with Vrisha who was so friendly, helpful and explained everything super clearly. I wanted a skin treatment for hydration, exfoliation and extraction and came out of the session - which also included a 15 minute red light treatment which is great for anti-ageing and is really relaxing - with skin that looked really clear, clean, bouncy and had a glass-like sheen. So pleased! There was a full and very thorough consultation and all my questions were answered so I felt very clear on the treatment, what to expect and aftercare advice. Not only that, because it’s a medical aesthetics training clinic, the price was much cheaper than other nearby London skin clinics, especially around the city, so I can’t wait to go back for more!
April 24, 2025
Unprompted review
Think carefully before booking
I won’t be going back. Today’s appointment was a disaster. Better off paying the extra and going somewhere where the practitioner is fully trained.
April 11, 2025
Unprompted review
Reply from The Academy Clinic
Hi Sarah, we are sorry you did not have a great experience with us. We always want to hear patients feedback and encourage you to email us at info@thecademyclinic.co.uk so that we can ensure we learn from your experience and can improve our services. Best Wishes, The Academy Clinic Team
5 stars for value for money &…
5 stars for value for money & professionalism. They have become my go to for aesthetic treatments. keep up the good work!
December 22, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.